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Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to effectively provide support. However, due to the lack of a well-designed task and corpora of effective emotional support conversations, research on building emotional support into dialog systems remains lacking. In this paper, we define the Emotional Support Conversation (ESC) task and propose an ESC Framework, which is grounded on the Helping Skills Theory. We construct an Emotion Support Conversation dataset (ESConv) with rich annotation (especially support strategy) in a help-seeker and supporter mode. To ensure a corpus of high-quality conversations that provide examples of effective emotional support, we take extensive effort to design training tutorials for supporters and several mechanisms for quality control during data collection. Finally, we evaluate state-of-the-art dialog models with respect to the ability to provide emotional support. Our results show the importance of support strategies in providing effective emotional support and the utility of ESConv in training more emotional support systems.

IJCNLP-AACL 2021

Towards Emotional Support Dialog Systems

emotional support

dialog systmes

dialog generation

**Welcome to ACL-IJCNLP 2021!**

The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP). 

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

technical paper

The cross-lingual language models are typically pretrained with masked language modeling on multilingual text or parallel sentences. In this paper, we introduce denoising word alignment as a new cross-lingual pre-training task. Specifically, the model first self-label word alignments for parallel sentences. Then we randomly mask tokens in a bitext pair. Given a masked token, the model uses a pointer network to predict the aligned token in the other language. We alternately perform the above two steps in an expectation-maximization manner. Experimental results show that our method improves cross-lingual transferability on various datasets, especially on the token-level tasks, such as question answering, and structured prediction. Moreover, the model can serve as a pretrained word aligner, which achieves reasonably low error rate on the alignment benchmarks. The code and pretrained parameters are available at github.com/CZWin32768/XLM-Align.

Improving Pretrained Cross-Lingual Language Models via Self-Labeled Word Alignment

Knowledge distillation (KD) is commonly used to construct synthetic data for training non-autoregressive translation (NAT) models. However, there exists a discrepancy on low-frequency words between the distilled and the original data, leading to more errors on predicting low-frequency words. To alleviate the problem, we directly expose the raw data into NAT by leveraging pretraining. By analyzing directed alignments, we found that KD makes low-frequency source words aligned with targets more deterministically but fails to align sufficient low-frequency words from target to source. Accordingly, we propose reverse KD to rejuvenate more alignments for low-frequency target words. To make the most of authentic and synthetic data, we combine these complementary approaches as a new training strategy for further boosting NAT performance. We conduct experiments on five translation benchmarks over two advanced architectures. Results demonstrate that the proposed approach can significantly and universally improve translation quality by reducing translation errors on low-frequency words. Encouragingly, our approach achieves 28.2 and 33.9 BLEU points on the WMT14 English-German and WMT16 Romanian-English datasets, respectively. Our code, data, and trained models are available at \url{https://github.com/longyuewangdcu/RLFW-NAT}.

Rejuvenating Low-Frequency Words: Making the Most of Parallel Data in Non-Autoregressive Translation

Document-level MT models are still far from satisfactory. Existing work extend translation unit from single sentence to multiple sentences. However, study shows that when we further enlarge the translation unit to a whole document, supervised training of Transformer can fail. In this paper, we find such failure is not caused by overfitting, but by sticking around local minima during training. Our analysis shows that the increased complexity of target-to-source attention is a reason for the failure. As a solution, we propose G-Transformer, introducing locality assumption as an inductive bias into Transformer, reducing the hypothesis space of the attention from target to source. Experiments show that G-Transformer converges faster and more stably than Transformer, achieving new state-of-the-art BLEU scores for both nonpretraining and pre-training settings on three benchmark datasets.

G-Transformer for Document-Level Machine Translation

he Neural Machine Translation (NMT) model is essentially a joint language model conditioned on both the source sentence and partial translation. Therefore, the NMT model naturally involves the mechanism of the Language Model (LM) that predicts the next token only based on partial translation. Despite its success, NMT still suffers from the hallucination problem, generating fluent but inadequate translations. The main reason is that NMT pays excessive attention to the partial translation while neglecting the source sentence to some extent, namely overconfidence of the LM. Accordingly, we define the Margin between the NMT and the LM, calculated by subtracting the predicted probability of the LM from that of the NMT model for each token. The Margin is negatively correlated to the overconfidence degree of the LM. Based on the property, we propose a Margin-based Token-level Objective (MTO) and a Margin-based Sentence-level Objective (MSO) to maximize the Margin for preventing the LM from being overconfident. Experiments on WMT14 English-to-German, WMT19 Chinese-to-English, and WMT14 English-to-French translation tasks demonstrate the effectiveness of our approach, with 1.36, 1.50, and 0.63 BLEU improvements, respectively, compared to the Transformer baseline. The human evaluation further verifies that our approaches improve translation adequacy as well as fluency.

Prevent the Language Model from being Overconfident in Neural Machine Translation

Recently, token-level adaptive training has achieved promising improvement in machine translation, where the cross-entropy loss function is adjusted by assigning different training weights to different tokens, in order to alleviate the token imbalance problem. However, previous approaches only use static word frequency information in the target language without considering the source language, which is insufficient for bilingual tasks like machine translation. In this paper, we propose a novel bilingual mutual information (BMI) based adaptive objective, which measures the learning difficulty for each target token from the perspective of bilingualism, and assigns an adaptive weight accordingly to improve token-level adaptive training. This method assigns larger training weights to tokens with higher BMI, so that easy tokens are updated with coarse granularity while difficult tokens are updated with fine granularity. Experimental results on WMT14 English-to-German and WMT19 Chinese-to-English demonstrate the superiority of our approach compared with the Transformer baseline and previous token-level adaptive training approaches. Further analyses confirm that our method can improve the lexical diversity.

Bilingual Mutual Information Based Adaptive Training for Neural Machine Translation

Prior studies on event knowledge in sentence comprehension have shown that the aspect of the main verb plays an important role in the processing of non-core semantic roles, such as locations: when the aspect of the main verb is imperfective, locations become more salient in the mental representation of the event and are easier for human comprehenders to process.

In our study, we tested the popular language model BERT on two datasets derived from experimental studies to determine whether BERT's predictions of prototypical event locations were also influenced by aspect. We found that, although BERT efficiently modelled the typicality of locations, it did so independently of the verb aspect. Even when the transformer was forced to focus on the verb phrase by masking the context words in the sentence, the typicality predictions were still accurate; in addition, we found aspect to have a stronger influence on the scores, with locations in the imperfective setting being associated with lower surprisal values.

Modeling the Influence of Verb Aspect on the Activation of Typical Event Locations with BERT

Bilingual Lexicon Induction (BLI) aims to map words in one language to their translations in another, and are typically through learning linear projections to align monolingual word representation spaces. Two classes of word representations have been explored for BLI: static word embeddings and contextual representations, but there is no studies to combine both. In this paper, we propose a simple yet effective mechanism to combine static word embeddings and contextual representations to utilize the advantages of both paradigms. We test the combination mechanism on various language pairs under the supervised and unsupervised BLI benchmark settings. Experiments show that our mechanism consistently improves performances over robust BLI baselines on all language pairs by averagely improving 3.2 points in the supervised setting, and 3.1 points in the unsupervised setting.

Combining Static Word Embeddings and Contextual Representations for Bilingual Lexicon Induction

Unsupervised cross-lingual pretraining has achieved strong results in neural machine translation (NMT), by drastically reducing the need for large parallel data. Most approaches adapt masked-language modeling (MLM) to sequence-to-sequence architectures, by masking parts of the input and reconstructing them in the decoder. In this work, we systematically compare masking with alternative objectives that produce inputs resembling real (full) sentences, by reordering and replacing words based on their context. We pretrain models with different methods on English-German, English-Nepali and English-Sinhala monolingual data, and evaluate them on NMT, obtaining very unexpected results. In (semi-) supervised NMT, varying the pretraining objective leads to surprisingly small differences in the finetuned performance, whereas unsupervised NMT is much more sensitive to it. To understand these results, we thoroughly study the pretrained models using a series of probes and verify that they encode and use information in different ways. We conclude that finetuning on *parallel data* is most sensitive to few properties that are shared by most models, such as a strong decoder, in contrast to unsupervised NMT that also requires models with strong cross-lingual abilities.

Exploring Unsupervised Pretraining Objectives for Machine Translation

Dialogue generation has been improved through injecting knowledge into generative models. However, addition of knowledge through simple selection of sentences or paragraphs is likely to introduce noise and diminish the effectiveness of the generative models. In this paper, we present a novel Knowledge Term Weighting Model (KTWM) that incorporates term-level de-noising of the selected knowledge. KTWM includes a module for generating Simulated Response Vectors (SRVs) and uses SRVs attention distributions with the knowledge embeddings to determine knowledge term weights. Our experiments demonstrate that KTWM, combined with various knowledge selection algorithms, consistently achieves statistically significant improvements over methods without term weighting when applied to two publicly available datasets Wizard of Wikipedia (Wiz) and Holl-E. The results are particularly improved for the Wiz test data with unseen topics, demonstrating the robustness of the KTWM noise-reduction approach.

Knowledge-Grounded Dialogue Generation with Term-level De-noising

The field of natural language understanding has experienced exponential progress in the last few years, with impressive results in several tasks. This success has motivated researchers to study the underlying knowledge encoded by these models. Despite this, attempts to understand their semantic capabilities have not been successful, often leading to non-conclusive, or contradictory conclusions among different works. Via a probing classifier, we extract the underlying knowledge graph of nine of the most influential language models of the last years, including word embeddings, text generators, and context encoders. This probe is based on concept relatedness, grounded on WordNet. Our results reveal that all the models encode this knowledge, but suffer from several inaccuracies. Furthermore, we show that the different architectures and training strategies lead to different model biases. We conduct a systematic evaluation to discover specific factors that explain why some concepts are challenging. We hope our insights will motivate the development of models that capture concepts more precisely.

Towards Emotional Support Dialog Systems

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