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Emotional Support Conversation (ESC) is a task aimed at alleviating individuals&#39; emotional distress through daily conversation. Given its inherent complexity and non-intuitive nature, ESConv dataset incorporates support strategies to facilitate the generation of appropriate responses. Recently, despite the remarkable conversational ability of large language models (LLMs), previous studies have suggested that they often struggle with providing useful emotional support. Hence, this work initially analyzes the results of LLMs on ESConv, revealing challenges in selecting the correct strategy and a notable preference for a specific strategy. Motivated by these, we explore the impact of the inherent preference in LLMs on providing emotional support, and consequently, we observe that exhibiting high preference for specific strategies hinders effective emotional support, aggravating its robustness in predicting the appropriate strategy. Moreover, we conduct a methodological study to offer insights into the necessary approaches for LLMs to serve as proficient emotional supporters. Our findings emphasize that (1) low preference for specific strategies hinders the progress of emotional support, (2) external assistance helps reduce preference bias, and (3) existing LLMs alone cannot become good emotional supporters. These insights suggest promising avenues for future research to enhance the emotional intelligence of LLMs.

ACL 2024

Can Large Language Models be Good Emotional Supporter? Mitigating Preference Bias on Emotional Support Conversation

emotional support conversation

large language models

bias

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ACL-IJCNLP 2021

The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

Emotional Support Conversation (ESC) is a task aimed at alleviating individuals' emotional distress through daily conversation. Given its inherent complexity and non-intuitive nature, ESConv dataset incorporates support strategies to facilitate the generation of appropriate responses. Recently, despite the remarkable conversational ability of large language models (LLMs), previous studies have suggested that they often struggle with providing useful emotional support. Hence, this work initially analyzes the results of LLMs on ESConv, revealing challenges in selecting the correct strategy and a notable preference for a specific strategy. Motivated by these, we explore the impact of the inherent preference in LLMs on providing emotional support, and consequently, we observe that exhibiting high preference for specific strategies hinders effective emotional support, aggravating its robustness in predicting the appropriate strategy. Moreover, we conduct a methodological study to offer insights into the necessary approaches for LLMs to serve as proficient emotional supporters. Our findings emphasize that (1) low preference for specific strategies hinders the progress of emotional support, (2) external assistance helps reduce preference bias, and (3) existing LLMs alone cannot become good emotional supporters. These insights suggest promising avenues for future research to enhance the emotional intelligence of LLMs.

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Large language models (LLMs) have exhibited remarkable performance in various natural language processing tasks. Techniques like instruction tuning have effectively enhanced the proficiency of LLMs in the downstream task of machine translation. However, the existing approaches fail to yield satisfactory translation outputs that match the quality of supervised neural machine translation (NMT) systems. One plausible explanation for this discrepancy is that the straightforward prompts employed in these methodologies are unable to fully exploit the acquired instruction-following capabilities. To this end, we propose the $\textbf{TasTe}$ framework, which stands for translating through self-reflection. The self-reflection process includes two stages of inference. In the first stage, LLMs are instructed to generate preliminary translations and conduct self-assessments on these translations simultaneously. In the second stage, LLMs are tasked to refine these preliminary translations according to the evaluation results. The evaluation results in four language directions on the WMT22 benchmark reveal the effectiveness of our approach compared to existing methods. Our work presents a promising approach to unleash the potential of LLMs and enhance their capabilities in MT. The codes and datasets are open-sourced at https://github.com/YutongWang1216/ReflectionLLMMT.

TasTe: Teaching Large Language Models to Translate through Self-Reflection

Fine-tuning large language models (LLMs) for machine translation has shown improvements in overall translation quality. However, it is unclear what is the impact of fine-tuning on desirable LLM behaviors that are not present in neural machine translation models, such as steerability, inherent document-level translation abilities, and the ability to produce less literal translations. We perform an extensive translation evaluation on the LLaMA and Falcon family of models with model size ranging from 7 billion up to 65 billion parameters.
Our results show that while fine-tuning improves the general translation quality of LLMs, several abilities degrade. In particular, we observe a decline in the ability to perform formality steering, to produce technical translations through few-shot examples, and to perform document-level translation. On the other hand, we observe that the model produces less literal translations after fine-tuning on parallel data. We show that by including monolingual data as part of the fine-tuning data we can maintain the abilities while simultaneously enhancing overall translation quality. Our findings emphasize the need for fine-tuning strategies that preserve the benefits of LLMs for machine translation.

The Fine-Tuning Paradox: Boosting Translation Quality Without Sacrificing LLM Abilities

Nested Named Entity Recognition (Nested NER) entails identifying and classifying entity spans within the text, including the detection of named entities that are embedded within external entities. Prior approaches primarily employ span-based techniques, utilizing the power of exhaustive searches to address the challenge of overlapping entities. Nonetheless, these methods often grapple with the absence of explicit guidance for boundary detection, resulting insensitivity in discerning minor variations within nested spans. To this end, we propose a Boundary-aware Semantic $\underline{Di}$fferentiation and $\underline{Fi}$ltration $\underline{Net}$work (DiFiNet) tailored for nested NER. Specifically, DiFiNet leverages a biaffine attention mechanism to generate a span representation matrix. This matrix undergoes further refinement through a self-adaptive semantic differentiation module, specifically engineered to discern semantic variances across spans. Furthermore, DiFiNet integrates a boundary filtration module, designed to mitigate the impact of non-entity noise by leveraging semantic relations among spans. Extensive experiments on three benchmark datasets demonstrate our model yields a new state-of-the-art performance.

DiFiNet: Boundary-Aware Semantic Differentiation and Filtration Network for Nested Named Entity Recognition

Lay summarisation aims to produce summaries of scientific articles that are comprehensible to non-expert audiences. However, previous work assumes a one-size-fits-all approach, where the content and style of the produced summary 
are entirely dependent on the data used to train the model. In practice, audiences with different levels of expertise will have specific needs, impacting what content should appear in a lay summary and how it should be presented. 
Aiming to address this, we propose ATLAS, a novel abstractive summarisation approach that can control various properties that contribute to the overall ``layness" of the generated summary using targeted control attributes. 
We evaluate ATLAS on a combination of biomedical lay summarisation datasets, where it outperforms state-of-the-art baselines using mainstream summarisation metrics.
Additional analyses provided on the discriminatory power and emergent influence of our selected controllable attributes further attest to the effectiveness of our approach.

ATLAS: Improving Lay Summarisation with Attribute-based Control

In spoken dialogue, even if two current turns are the same sentence, their responses might still differ when they are spoken in different styles. The spoken styles, containing paralinguistic and prosodic information, mark the most significant difference between text and speech modality. When using text-only LLMs to model spoken dialogue, text-only LLMs cannot give different responses based on the speaking style of the current turn. In this paper, we focus on enabling LLMs to listen to the speaking styles and respond properly. Our goal is to teach the LLM that "even if the sentences are identical if they are spoken in different styles, their corresponding responses might be different". Since there is no suitable dataset for achieving this goal, we collect a speech-to-speech dataset, StyleTalk, with the following desired characteristics: when two current speeches have the same content but are spoken in different styles, their responses will be different. To teach LLMs to understand and respond properly to the speaking styles, we propose the \textbf{Spoken-LLM} framework that can model the linguistic content and the speaking styles. We train Spoken-LLM using the StyleTalk dataset and devise a two-stage training pipeline to help the Spoken-LLM better learn the speaking styles. Based on extensive experiments, we show that Spoken-LLM outperforms text-only baselines and prior speech LLMs methods.

Advancing Large Language Models to Capture Varied Speaking Styles and Respond Properly in Spoken Conversations

Multilingual neural machine translation systems learn to map sentences of different languages into a common representation space. Intuitively, with a growing number of seen languages the encoder sentence representation grows more flexible and easily adaptable to new languages. In this work, we test this hypothesis by zero-shot translating from unseen languages. To deal with unknown vocabularies from unknown languages we propose a setup where we decouple learning of vocabulary and syntax, i.e. for each language we learn word representations in a separate step (using cross-lingual word embeddings), and then train to translate while keeping those word representations frozen. We demonstrate that this setup enables zero-shot translation from entirely unseen languages. Zero-shot translating with a model trained on Germanic and Romance languages we achieve scores of 42.6 BLEU for Portuguese-English and 20.7 BLEU for Russian-English on TED domain. We explore how this zero-shot translation capability develops with varying number of languages seen by the encoder. Lastly, we explore the effectiveness of our decoupled learning strategy for unsupervised machine translation. By exploiting our model's zero-shot translation capability for iterative back-translation we attain near parity with a supervised setting.

Decoupled Vocabulary Learning Enables Zero-Shot Translation from Unseen Languages

Text-to-SQL, which involves translating natural language into Structured Query Language (SQL), is crucial for enabling broad access to structured databases without expert knowledge. However, designing models for such tasks is challenging due to numerous factors, including the presence of noise, such as ambiguous questions and syntactical errors. This study provides an in-depth analysis of the distribution and types of noise in the widely used BIRD-Bench benchmark and the impact of noise on models. While BIRD-Bench was created to model dirty and noisy database values, it was not created to contain noise and errors in the questions and gold SQL queries. We found that noise in questions and gold queries are prevalent in the dataset, with varying amounts across domains, and with an uneven distribution between noise types. The presence of incorrect gold SQL queries, which then generate incorrect gold answers, has a significant impact on the benchmark's reliability. Surprisingly, when evaluating models on corrected SQL queries, zero-shot baselines surpassed the performance of state-of-the-art prompting methods. We conclude that informative noise labels and reliable benchmarks are crucial to developing new Text-to-SQL methods that can handle varying types of noise.

Understanding the Effects of Noise in Text-to-SQL: An Examination of the BIRD-Bench Benchmark

Content moderators play a key role in keeping the conversation on social media healthy. While the high volume of content they need to judge represents a bottleneck to the moderation pipeline, no studies have explored how models could support them to make faster decisions. There is, by now, a vast body of research into detecting hate speech, sometimes explicitly motivated by a desire to help improve content moderation, but published research using real content moderators is scarce. In this work we investigate the effect of explanations on the speed of real-world moderators. Our experiments show that while generic explanations do not affect their speed and are often ignored, structured explanations lower moderators' decision making time by 7.4%.

Explainability and Hate Speech: Structured Explanations Make Social Media Moderators Faster

Recently proposed two-pass direct speech-to-speech translation (S2ST) models decompose the task into speech-to-text translation (S2TT) and text-to-speech (TTS) within an end-to-end model, yielding promising results. However, the training of these models still relies on parallel speech data, which is extremely challenging to collect. In contrast, S2TT and TTS have accumulated a large amount of data and pretrained models, which have not been fully utilized in the development of S2ST models. Inspired by this, in this paper, we first introduce a composite S2ST model named ComSpeech, which can seamlessly integrate any pretrained S2TT and TTS models into a direct S2ST model. Furthermore, to eliminate the reliance on parallel speech data, we propose a novel training method ComSpeech-ZS that solely utilizes S2TT and TTS data. It aligns representations in the latent space through contrastive learning, enabling the speech synthesis capability learned from the TTS data to generalize to S2ST in a zero-shot manner. Experimental results on the CVSS dataset show that when the parallel speech data is available, ComSpeech surpasses previous two-pass models like UnitY and Translatotron 2 in both translation quality and decoding speed. When there is no parallel speech data, ComSpeech-ZS lags behind \name by only 0.7 ASR-BLEU and outperforms the cascaded models.

Can We Achieve High-quality Direct Speech-to-Speech Translation without Parallel Speech Data?

Reconstructing natural language from non-invasive electroencephalography (EEG) holds great promise as a language decoding technology for brain-computer interfaces (BCIs). However, EEG-based language decoding is still in its nascent stages, facing several technical issues such as: 1) Absence of a hybrid strategy that can effectively integrate cross-modality (between EEG and text) self-learning with intra-modality self-reconstruction of EEG features or textual sequences; 2) Under-utilization of large language models (LLMs) to enhance EEG-based language decoding. To address above issues, we propose the Contrastive EEG-Text Masked Autoencoder (CET-MAE), a novel model that orchestrates compound self-supervised learning across and within EEG and text through a dedicated multi-stream encoder. Furthermore, we develop a framework called E2T-PTR (EEG-to-Text decoding using Pretrained Transferable Representations), which leverages pre-trained modules alongside the EEG stream from CET-MAE and further enables an LLM (specifically BART) to decode text from EEG sequences. Comprehensive experiments conducted on the popular text-evoked EEG database, ZuCo, demonstrate the superiority of E2T-PTR, which outperforms the baseline framework in ROUGE-1 F1 and BLEU-4 scores by 8.34% and 32.21%, respectively. Our proposed pre-trained EEG-Text model shows the potential to improve downstream tasks involving EEG and text. This opens up promising avenues for its application in inner speech BCI paradigms, meriting further investigation.

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TasTe: Teaching Large Language Models to Translate through Self-Reflection

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