India

Clustering customer chat data is vital for cloud providers handling multi-service queries. Traditional methods struggle with overlapping concerns and create broad, static clusters that degrade over time. Re-clustering disrupts continuity, making issue tracking difficult. We propose an adaptive system that segments multi-turn chats into service-specific concerns and incrementally refines clusters as new issues arise. Cluster quality is tracked via Davies–Bouldin Index (DBI) and Silhouette Scores, with LLM-based splitting applied only to degraded clusters. Our method improves Silhouette Scores by over 100% and reduces DBI by 65.6% compared to baselines, enabling scalable, real-time analytics without full re-clustering.

IJCNLP-AACL 2025

LLM-Guided Lifecycle-Aware Clustering of Multi-Turn Customer Support Conversations

real-time nlp systems

topic drift detection

customer support conversations

lifecycle-aware analytics

llm-guided clustering

semantic clustering

hdbscan

umap

incremental learning

## Welcome!
"I am excited to welcome you to this year’s edition of the Conference on Empirical Methods in Natural Language Processing! Importantly, it marks the 30th edition of EMNLP. With over 8,000 submissions, more than 3,000 accepted papers, and thousands of attendees, we have come a long way from that first
workshop, which had 14 accepted papers. As the field looks ahead, Suzhou is the fitting location for celebrating this milestone: rooted in a long literary tradition, yet modern and forward-looking, and home to a large share of the NLP community." 

*Message from the General Chair, Dirk Hovy*

EMNLP 2025

Celebrate 30 Years of EMNLP! 
EMNLP 2025 will be held in Suzhou, China from November 5th to November 9th, 2025.

poster

### Welcome to IJCNLP-AACL 2025! 
 It is a great honor to host this joint conference in Mumbai, India, from December 20 to 24, 2025. The joint conferences of IJCNLP and AACL are organized with alternating leadership in the Asia-Pacific region. The event is run by the Asian Federation of Natural Language Processing (AFNLP) in odd years, and by AACL in even years, while it is organized solely by ACL when the annual ACL meeting is held in the region. This year, the conference is primarily organized by AFNLP. 
*Kentaro Inui
MBZUAI, UAE
General Chair, IJCNLP-AACL 2025* 
Read full message and download the Conference Handbook [**here**](https://drive.google.com/file/d/1UTwxkAqSqI-GAoJC3wE1zZt5VP1Y8GX0/view?usp=sharing).

The 14th IJCNLP & 4th AACL will be held in Mumbai, India from December 20th to December 24th, 2025.

The impact of random seeds in fine-tuning large language models (LLMs) has been largely overlooked despite its potential influence on model performance. In this study, we systematically evaluate the effects of random seeds on LLMs using the GLUE and SuperGLUE benchmarks. We analyze the macro impact through traditional metrics like accuracy and F1, calculating their mean and variance to quantify performance fluctuations. To capture the micro effects, we introduce a novel metric, consistency, measuring the stability of individual predictions across runs. Our experiments reveal significant variance at both macro and micro levels, underscoring the need for careful consideration of random seeds in fine-tuning and evaluation.

Assessing the Macro and Micro Effects of Random Seeds on Fine-Tuning Large Language Models

We present an automated pipeline for estimating Verb Frame Frequencies (VFFs), the frequency with which a verb appears in particular syntactic frames. VFFs provide a powerful window into syntax in both human and machine language systems, but existing tools for calculating them are limited in scale, accuracy, or accessibility. We use large language models (LLMs) to generate a corpus of sentences containing 476 English verbs. Next, by instructing an LLM to behave like an expert linguist, we had it analyze the syntactic structure of the sentences in this corpus. This pipeline outperforms two widely used syntactic parsers across multiple evaluation datasets. Furthermore, it requires far fewer resources than manual parsing (the gold-standard), thereby enabling rapid, scalable VFF estimation. Using the LLM parser, we produce a new VFF database with broader verb coverage, finer-grained syntactic distinctions, and explicit estimates of the relative frequencies of structural alternates commonly studied in psycholinguistics. The pipeline is easily customizable and extensible to new verbs, syntactic frames, and even other languages. We present this work as a proof of concept for automated frame frequency estimation, and release all code and data to support future research.

A Scalable Pipeline for Estimating Verb Frame Frequencies Using Large Language Models

Large language models (LLMs) often benefit from verbalized reasoning at inference time, but it remains unclear which aspects of task difficulty these extra reasoning tokens address. To investigate this question, we construct a controlled setting where task complexity can be precisely manipulated to study its effect on reasoning length. Deterministic finite automata (DFAs) offer a formalism through which we can characterize task complexity through measurable properties such as run length (number of reasoning steps required) and state-space size (decision complexity). We first show that across different tasks and models of different sizes and training paradigms, there exists an optimal amount of reasoning tokens such that the probability of producing a correct solution is maximized. We then investigate which properties of complexity govern this critical length: we find that task instances with longer corresponding underlying DFA runs (i.e. demand greater latent state-tracking requirements) correlate with longer reasoning lengths, but, surprisingly, that DFA size (i.e. state-space complexity) does not. We then demonstrate an implication of these findings: being able to predict the optimal number of reasoning tokens for new problems and filtering out non-optimal length answers results in consistent accuracy improvements.

Critical Thinking: Which Kinds of Complexity Govern Optimal Reasoning Length?

While multi-agent LLM systems show strong capabilities in various domains, they are highly vulnerable to adversarial and low-performing agents. To resolve this issue, in this paper, we introduce a general and adversary-resistant multi-agent LLM framework based on credibility scoring. We model the collaborative query-answering process as an iterative game, where the agents communicate and contribute to a final system output. Our system associates a credibility score that is used when aggregating the team outputs. The credibility scores are learned gradually based on the past contributions of each agent in query answering. Our experiments across multiple tasks and settings demonstrate our system’s effectiveness in mitigating adversarial influence and enhancing the resilience of multi-agent cooperation, even in the adversary-majority settings.

An Adversary-Resistant Multi-Agent LLM System via Credibility Scoring

The recent development of LLMs is remarkable, but they still struggle to handle cross-lingual homographs effectively. This research focuses on the cross-lingual homographs between Japanese and Chinese---the spellings of the words are the same, but their meanings differ entirely between the two languages. We introduce a new benchmark dataset named Doppelganger-JC to evaluate the ability of LLMs to handle them correctly. We provide three kinds of tasks for evaluation: word meaning tasks, word meaning in context tasks, and translation tasks. Through the evaluation, we found that LLMs' performance in understanding and using homographs is significantly inferior to that of humans. We pointed out the significant issue of homograph shortcut, which means that the model tends to preferentially interpret the cross-lingual homographs in its easy-to-understand language. We investigate the potential cause of this homograph shortcut from a linguistic perspective and pose that it is difficult for LLMs to recognize a word as a cross-lingual homograph, especially when it shares the same part-of-speech (POS) in both languages. The data and code is publicly available here: \url{https://github.com/0017-alt/Doppelganger-JC.git}.

Doppelganger-JC: Benchmarking the LLMs’ Understanding of Cross-Lingual Homographs between Japanese and Chinese

We investigate factors contributing to LLM agents’ success in competitive multi-agent environments, using auctions as a testbed where agents bid to maximize profit. The agents are equipped with bidding domain knowledge, distinct personas that reflect item preferences, and a memory of auction history. Our work extends the classic auction scenario by creating a realistic environment where multiple agents bid on houses, weighing aspects such as size, location, and budget to secure the most desirable homes at the lowest prices. Particularly, we investigate three key questions: (a) How does a persona influence an agent’s behavior in a competitive setting? (b) Can an agent effectively profile its competitors’ behavior during auctions? (c) How can persona profiling be leveraged to create an advantage using strategies such as theory of mind? Through a series of experiments, we analyze the behaviors of LLM agents and shed light on new findings. Our testbed, called HARBOR, offers a valuable platform for deepening the understanding of multi-agent workflows in competitive environments.

HARBOR: Exploring Persona Dynamics in Multi-Agent Competition

Large Language Models (LLMs) have recently shown remarkable advancement in various NLP tasks. As such, a popular trend has emerged lately where NLP researchers extract word/sentence/document embeddings from these large decoder-only models and use them for various inference tasks with promising results. However, it is still unclear whether the performance improvement of LLM-induced embeddings is merely because of scale or whether underlying embeddings they produce significantly differ from classical encoding models like Word2Vec, GloVe, Sentence-BERT (SBERT) or Universal Sentence Encoder (USE). This is the central question we investigate in the paper by systematically comparing classical decontextualized and contextualized word embeddings with the same for LLM-induced embeddings. Our results show that LLMs cluster semantically related words more tightly and perform better on analogy tasks in decontextualized settings. However, in contextualized settings, classical models like SimCSE often outperform LLMs in sentence-level similarity assessment tasks, highlighting their continued relevance for fine-grained semantics.

Revisiting Word Embeddings in the LLM Era

Pretrained transformer-encoder models like DeBERTaV3 and ModernBERT introduce architectural advancements aimed at improving efficiency and performance. Although the authors of ModernBERT report improved performance over DeBERTaV3 on several benchmarks, the lack of disclosed training data and the absence of comparisons using a shared dataset make it difficult to determine whether these gains are due to architectural improvements or differences in training data. In this work, we conduct a controlled study by pretraining ModernBERT on the same dataset as CamemBERTaV2, a DeBERTaV3 French model, isolating the effect of model design. Our results show that the previous model generation remains superior in sample efficiency and overall benchmark performance, with ModernBERT’s primary advantage being its support for long context, faster training, and inference speed. However, the new proposed model still provides meaningful architectural improvements compared to earlier models such as BERT and RoBERTa. Additionally, we observe that high-quality pre-training data accelerates convergence but does not significantly improve final performance, suggesting potential benchmark saturation. These findings show the importance of disentangling pretraining data from architectural innovations when evaluating transformer models.

ModernBERT or DeBERTaV3? Examining Architecture and Data Influence on Transformer Encoder Models Performance

While question-answering (QA) benchmark performance is an automatic and scalable method to compare LLMs, it is an indirect method of evaluating their underlying problem-solving capabilities. Therefore, we propose a holistic and generalizable framework based on **cascaded question disclosure** that provides a more accurate estimate of the models' problem-solving capabilities while maintaining the scalability and automation. 
This approach collects model responses in a stagewise manner with each stage revealing partial information about the question designed to elicit generalized reasoning in LLMs. 
We find that our approach not only provides a better comparison between LLMs, but also induces better intermediate traces in models compared to the standard QA paradigm. 
We empirically verify this behavior on diverse reasoning and knowledge-heavy QA datasets by comparing LLMs of varying sizes and families. 
Our approach narrows the performance gap observed in the standard QA evaluation settings, indicating that the prevalent indirect QA paradigm of evaluation overestimates the differences in performance between models.
We further validate our findings by extensive ablation studies.

Cascaded Information Disclosure for Generalized Evaluation of Problem Solving Capabilities

Pretrained language and vision-language models have become core components in building vision-language-action models (VLAs) due to their strong spatial reasoning capabilities. Evaluating the robustness of VLAs is crucial to ensuring their reliability in practical scenarios. Although prior work has focused on background and environment robustness, positional robustness remains underexplored. In this paper, we propose a comprehensive evaluation protocol to assess the positional robustness of VLAs and apply it to OpenVLA, an open-source, high-performing, and efficient model well suited for real-world deployment. We find that OpenVLA succeeds only when the target object is placed at one of the two positions encountered during training. Even in these cases, the success rate never exceeds 50% because it exhibits a memorized behavior that it randomly executes a grasping action toward one of the two fixed positions without relying on perception to localize the target object. This reveals that OpenVLA's positional robustness is extremely weak.

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Assessing the Macro and Micro Effects of Random Seeds on Fine-Tuning Large Language Models

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