China

Discovering customer intentions in dialogue conversations is crucial for automated service agents. However, existing intent clustering methods often fail to align with human perceptions due to a heavy reliance on embedding distance metrics and a tendency to overlook underlying semantic structures. This paper proposes an **LLM-in-the-loop (LLM-ITL)** intent clustering framework, integrating the semantic understanding capabilities of LLMs into conventional clustering algorithms. Specifically, this paper (1) investigates the effectiveness of fine-tuned LLMs in semantic coherence evaluation and intent cluster naming, achieving over 95\% accuracy aligned with human judgments; (2) designs an LLM-ITL framework that facilitates the iterative discovery of coherent intent clusters and the optimal number of clusters; and (3) proposes context-aware techniques tailored for customer service dialogue. As existing English benchmarks offer limited semantic diversity and intent groups, we introduce a comprehensive Chinese dialogue intent dataset, comprising over 100k real customer service calls and 1,507 human-annotated intent clusters. The proposed approaches significantly outperform LLM-guided baselines, achieving notable enhancements in clustering quality and lower computational cost. Combined with several best practices, our findings highlight the potential of LLM-in-the-loop techniques for scalable and human-aligned intent clustering.

EMNLP 2025

Dial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues

llm/ai agents

lexical resources

semantic textual similarity

### Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Message from the General Chair: 
*It is my great pleasure and honor to welcome you to the 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025), held in beautiful Vienna, Austria, from July 27 to August 1, 2025. ACL2025continues our field’s tradition of excellence in scholarship, innovation, and inclusivity, and I am deeply grateful to the many volunteers who have worked tirelessly to bring this event to life.* 
[Read more](https://drive.google.com/file/d/1GI_hvOpjswAuYdUTromfeDiPpCcqidwg/view?usp=sharing)

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ACL 2025

Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

poster

## Welcome!
"I am excited to welcome you to this year’s edition of the Conference on Empirical Methods in Natural Language Processing! Importantly, it marks the 30th edition of EMNLP. With over 8,000 submissions, more than 3,000 accepted papers, and thousands of attendees, we have come a long way from that first
workshop, which had 14 accepted papers. As the field looks ahead, Suzhou is the fitting location for celebrating this milestone: rooted in a long literary tradition, yet modern and forward-looking, and home to a large share of the NLP community." 

*Message from the General Chair, Dirk Hovy*

Celebrate 30 Years of EMNLP! 
EMNLP 2025 will be held in Suzhou, China from November 5th to November 9th, 2025.

The empathy dialogue system requires understanding emotions and their underlying causes. However, existing datasets mainly focus on emotion labels, while cause annotations are added post hoc through costly and subjective manual processes. This leads to three limitations: subjective bias in cause labels, weak rationality due to ambiguous cause-emotion relationships, and high annotation costs that hinder scalability. To address these challenges, we propose ECC (Emotion-Cause Conversation Dataset), a scalable dataset with 2.4K dialogues, which is also the first dialogue dataset where conversations and their emotion-cause labels are automatically generated synergistically during creation. We create an automatic extension framework EC-DD for ECC that utilizes knowledge and large language models (LLMs) to automatically generate conversations, and train a causality-aware empathetic response model CAER on this dataset. Experimental results show that ECC can achieve comparable or even superior performance to artificially constructed empathy dialogue datasets. All code, data, and models will be publicly released to advance empathetic AI research.

ECC: An Emotion-Cause Conversation Dataset for Empathy Response

The emergence of Multimodal Large Reasoning Models (MLRMs) has enabled sophisticated visual reasoning capabilities by integrating reinforcement learning and Chain-of-Thought (CoT) supervision. However, while these enhanced reasoning capabilities improve performance, they also introduce new and underexplored safety risks. In this work, we systematically investigate the security implications of advanced visual reasoning in MLRMs. Our analysis reveals a fundamental trade-off: as visual reasoning improves, models become more vulnerable to jailbreak attacks. Motivated by this critical finding, we introduce VisCRA (Visual Chain Reasoning Attack), a novel jailbreak framework that exploits the visual reasoning chains to bypass safety mechanisms. VisCRA combines targeted visual attention masking with a two-stage reasoning induction strategy to precisely control harmful outputs. Extensive experiments demonstrate VisCRA's significant effectiveness, achieving high attack success rates on leading closed-source MLRMs: 76.48% on Gemini 2.0 Flash Thinking, 68.56% on QvQ-Max, and 56.60% on GPT-4o. Our findings highlight a critical insight: the very capability that empowers MLRMs — their visual reasoning — can also serve as an attack vector, posing significant security risks. Warning: This paper contains unsafe examples.

VisCRA: A Visual Chain Reasoning Attack for Jailbreaking Multimodal Large Language Models

This paper investigates how LLMs encode inputs with typos. We hypothesize that specific neurons and attention heads recognize typos and fix them internally using local and global contexts. We introduce a method to identify typo neurons and typo heads that work actively when inputs contain typos. Our experimental results suggest the following: 1) LLMs can fix typos with local contexts when the typo neurons in either the early or late layers are activated, even if those in the other are not. 2) Typo neurons in the middle layers are the core of typo-fixing with global contexts. 3) Typo heads fix typos by widely considering the context not focusing on specific tokens. 4) Typo neurons and typo heads work not only for typo-fixing but also for understanding general contexts.

Investigating Neurons and Heads in Transformer-based LLMs for Typographical Errors

We propose new static word embeddings optimised for sentence semantic representation. We first extract word embeddings from a pre-trained Sentence Transformer, and improve them with sentence-level principal component analysis, followed by either knowledge distillation or contrastive learning. During inference, we represent sentences by simply averaging word embeddings, which requires little computational cost. We evaluate models on both monolingual and cross-lingual tasks and show that our model substantially outperforms existing static models on sentence semantic tasks, and even rivals a basic Sentence Transformer model (SimCSE) on some data sets. Lastly, we perform a variety of analyses and show that our method successfully removes word embedding components that are irrelevant to sentence semantics, and adjusts the vector norms based on the influence of words on sentence semantics.

Static Word Embeddings for Sentence Semantic Representation

Multimodal Large Language Models (MLLMs) are increasingly used in Personalized Image Aesthetic Assessment (PIAA), offering a scalable alternative to expert evaluation. However, their outputs may reflect subtle biases shaped by demographic cues such as gender, age, or education. In this work, we introduce **AesBiasBench**, a benchmark designed to evaluate MLLMs along two complementary axes: (1) the presence of *stereotype bias*, measured by how aesthetic evaluations vary across demographic groups; and (2) the *alignment* between model outputs and real human aesthetic preferences. Our benchmark spans three subtasks, Aesthetic Perception, Assessment, and Empathy, and introduces structured metrics (IFD, NRD, AAS) to quantify both bias and alignment. We evaluate 19 MLLMs, including proprietary models (e.g., GPT-4o, Claude-3.5-Sonnet) and open-source models (e.g., InternVL-2.5, Qwen2.5-VL). Results show that smaller models exhibit stronger stereotype bias, while larger models better align with human preferences. Adding identity information often amplifies bias, particularly in emotional judgment. These findings highlight the need for identity-aware evaluation frameworks for subjective vision-language tasks.

AesBiasBench: Evaluating Bias and Alignment in Multimodal Language Models for Personalized Image Aesthetic Assessment

Large Language Models (LLMs) often don't perform as expected under Domain Shift or after Instruct-tuning. A reliable indicator of LLM performance in these settings could assist in decision-making. We present a method that uses the known performance in high-resource domains and fine-tuning settings to predict performance in low-resource domains or base models respectively. In our paper, we formulate the task of performance prediction, construct a dataset for and train regression models to predict the said change in performance. Our proposed methodology is lightweight and, in practice, can help researchers & practitioners decide if resources should be allocated for data labeling and LLM Instruct-tuning.

DA-Pred: Performance Prediction for Text Summarization under Domain-Shift and Instruct-Tuning

Argumentative essay generation (AEG) is a complex task that requires advanced semantic understanding, logical reasoning, and organized integration of perspectives. Despite showing a promising performance, current efforts often overlook the dynamical and hierarchical nature of structural argumentative planning, and struggle with flexible rhetorical expression, leading to limited argument divergence and rhetorical optimization. Inspired by human debate behavior and Bitzer's rhetorical situation theory, we propose a debate-driven rhetorical framework for argumentative writing. The uniqueness lies in three aspects: (1) dynamic assesses the divergence of viewpoints and progressively reveals the hierarchical outline of arguments based on a depth-then-breadth paradigm, improving the perspective divergence within argumentation; (2) simulates human debate through iterative defender-attacker interactions, improving the logical coherence of arguments; (3) incorporates Bitzer's rhetorical situation theory to flexibly select appropriate rhetorical techniques, enabling the rhetorical expression. Experiments on four benchmarks validate that our approach significantly improves logical depth, argumentative diversity, and rhetorical persuasiveness over existing state-of-the-art models.

Plan Dynamically, Express Rhetorically: A Debate-Driven Rhetorical Framework for Argumentative Writing

Sparse Autoencoders (SAEs) have been proposed as an unsupervised approach to learn a decomposition of a model’s latent space. This enables useful applications, such as fine-grained steering of model outputs without requiring labeled data. Current steering methods identify SAE features to target by analyzing the input tokens that activate them. However, recent work has highlighted that activations alone do not fully describe the effect of a feature on the model’s output. In this work we draw a distinction between two types of features: input features, which mainly capture patterns in the model’s input, and output features, those that have a human-understandable effect on the model’s output. We propose input and output scores to characterize and locate these types of features, and show that high values for both scores rarely co-occur in the same features. These findings have practical implications: After filtering out features with low output scores, steering with SAEs results in a 2–3x improvement, matching the performance of existing supervised methods.

SAEs Are Good for Steering – If You Select the Right Features

Large language models (LLMs) have achieved impressive performance across natural language processing (NLP) tasks. As real-world applications increasingly demand longer context windows, continued pretraining and supervised fine-tuning (SFT) on long-context data has become a common approach. While the effects of data length in continued pretraining have been extensively studied, their implications for SFT remain unclear. In this work, we systematically investigate how SFT data length influences LLM behavior on short-context tasks. Counterintuitively, we find that long-context SFT improves short-context performance, contrary to the commonly observed degradation from long-context pretraining. To uncover the underlying mechanisms of this phenomenon, we first decouple and analyze two key components, Multi-Head Attention (MHA) and Feed-Forward Network (FFN), and show that both independently benefit from long-context SFT. We further study their interaction and reveal a knowledge preference bias: long-context SFT promotes contextual knowledge, while short-context SFT favors parametric knowledge, making exclusive reliance on long-context SFT suboptimal. Finally, we demonstrate that hybrid training mitigates this bias, offering explainable guidance for fine-tuning LLMs.

When Long Helps Short: How Context Length in Supervised Fine-tuning Affects Behavior of Large Language Models

Bit-flip errors (BFEs) are hardware faults where individual bits in memory or processing units are unintentionally flipped. These errors pose a significant threat to neural network reliability because even small changes in model parameters can lead to large shifts in outputs. Large language models (LLMs) are particularly vulnerable on resource-constrained or outdated hardware. Such hardware often lacks error-correction mechanisms and faces aging issues, leading to instability under the vast parameter counts and heavy computational loads of LLMs. While the impact of BFEs on traditional networks like CNNs is relatively well-studied, their effect on the complex architecture of transformers remains largely unexplored. Firstly, this paper presents a comprehensive systematic analysis of BFE vulnerabilities in key LLM components, revealing distinct sensitivities across parameters, activations, and gradients during fine-tuning and inference. Secondly, based on our findings, we introduce a novel defense strategy FlipGuard: (i) exponent bit protection, and (ii) a self-correction based fine-tuning mechanism, to address BFE consequences. FlipGuard minimizes performance degradation while significantly enhancing robustness against BFEs. Experiments demonstrate a 9.27 reduction in accuracy drop under 1 BFEs on the SST-2 dataset using BERT, and a 36.35-point improvement in perplexity on the Wikitext-103 dataset using GPT-2, compared to unprotected models. These results show the potential of our approach in enabling reliable LLM deployment on diverse and less reliable hardware platforms.

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ECC: An Emotion-Cause Conversation Dataset for Empathy Response

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