Austria

Social biases can manifest in language agency. However, very limited research has investigated such biases in Large Language Model (LLM)-generated content. In addition, previous works often rely on string-matching techniques to identify agentic and communal words within texts, falling short of accurately classifying language agency. We introduce the Language Agency Bias Evaluation (LABE) benchmark, which comprehensively evaluates biases in LLMs by analyzing agency levels attributed to different demographic groups in model generations. LABE tests for gender, racial, and intersectional language agency biases in LLMs on 3 text generation tasks: biographies, professor reviews, and reference letters. Using LABE, we unveil language agency social biases in 3 recent LLMs: ChatGPT, Llama3, and Mistral. We observe that: (1) LLM generations tend to demonstrate greater gender bias than human-written texts; (2) Models demonstrate remarkably higher levels of intersectional bias than the other bias aspects. (3) Prompt-based mitigation is unstable and frequently leads to bias exacerbation. Based on our observations, we propose Mitigation via Selective Rewrite (MSR), a novel bias mitigation strategy that leverages an agency classifier to identify and selectively revise parts of generated texts that demonstrate communal traits. Empirical results prove MSR to be more effective and reliable than prompt-based mitigation method, showing a promising research direction.

ACL 2025

White Men Lead, Black Women Help? Benchmarking and Mitigating Language Agency Social Biases in LLMs

mitigation

fairness

bias

text generation

evaluation

## Welcome to 2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics!
This year, the conference is in Mexico City. NAACL was actually already planned for Mexico City in 2021, but due to the pandemic the entire conference was moved online. This year, finally, we get to go! So it is my sincere pleasure to welcome you to Mexico City, whether in person or virtually. Having the conference in Mexico City is a good opportunity to emphasize that NAACL is our flagship conference for ACL members not only in North America but also in Central and South America, even though NAACL has been bearing “North” in its name. At this year’s conference, we have a theme to match, with a theme track on the Languages of Latin America to showcase the linguistic diversity of the region.
 
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Welcome and hope you all enjoy the conference! 
Katrin Erk 
The University of Texas at Austin 
NAACL-2024 General Chair 
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NAACL 2024

2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics

technical paper

### Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Message from the General Chair: 
*It is my great pleasure and honor to welcome you to the 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025), held in beautiful Vienna, Austria, from July 27 to August 1, 2025. ACL2025continues our field’s tradition of excellence in scholarship, innovation, and inclusivity, and I am deeply grateful to the many volunteers who have worked tirelessly to bring this event to life.* 
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Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Aspect-category sentiment analysis provides granular insights by identifying specific themes within product reviews that are associated with particular opinions. Supervised learning approaches dominate the field. However, data is scarce and expensive to annotate for new domains. We argue that leveraging large language models in a zero-shot setting is beneficial where the time and resources required for dataset annotation are limited. Furthermore, annotation bias may lead to strong results using supervised methods but transfer poorly to new domains in contexts that lack annotations and demand reproducibility. In our work, we propose novel techniques that combine multiple chain-of-thought agents by leveraging large language models’ token-level uncertainty scores. We experiment with the 3B and 70B+ parameter size variants of Llama and Qwen models, demonstrating how these approaches can fulfil practical needs and opening a discussion on how to gauge accuracy in label-scarce conditions.

Are You Sure You’re Positive? Consolidating Chain-of-Thought Agents with Uncertainty Quantification for Aspect-Category Sentiment Analysis

Large Language Models (LLMs) have shown impressive capabilities in text generation and reasoning but still struggle with overthinking and analysis paralysis in interactive, multi-step tasks. In this paper, we introduce two complementary contributions aimed at mitigating these challenges. First, we propose Think, Validate, Consensus (TVC)---a multi-agent system inspired by Rational Speech Act (RSA) theory---that enables LLMs to recursively model each other’s mental states and detect overthinking in interactive environments. We take inspiration from RSA to model the recursive reasoning about communicative intent that underlies human collaboration, complementing models of individual reasoning. Second, we present Snap-Think, a dual-mode mechanism that combines fast, intuitive interaction (System 1) with slower, deliberative reasoning (System 2) to break free from reasoning loops detected by TVC. We evaluate our approach using New York Times Connections puzzles and demonstrate significant improvements: Snap-Think achieves 98\% solve rate on GPT-4o compared to Chain-of-Thought's 72\%, while maintaining superior semantic grounding and efficiency over traditional strategies. Our findings suggest that integrating human-inspired cognitive frameworks into LLM architectures can effectively counteract overthinking and enhance complex problem-solving capabilities. We make our code available at: https://github.com/Chrislai502/the_amazing_connections

Snap Out of It: A Dual-Process Approach to Mitigating Overthinking in Language Model Reasoning

In this paper, we evaluate whether LLMs learn to make human-like preference judgements in strategic scenarios as compared with known empirical results. Solar and Mistral are shown to exhibit stable value-based preference consistent with humans and exhibit human-like preference for cooperation in the prisoner's dilemma (including stake-size effect) and traveler's dilemma (including penalty-size effect). We establish a relationship between model size, value-based preference, and superficiality. Finally, results here show that models tending to be less brittle have relied on sliding window attention suggesting a potential link. Additionally, we contribute a novel method for constructing preference relations from arbitrary LLMs and support for a hypothesis regarding human behavior in the traveler's dilemma.

Do Large Language Models Learn Human-Like Strategic Preferences?

While open-source large language models (LLMs) have advanced in leveraging third-party tools, significant challenges remain in real-world API usage, where behavior is unpredictable or poorly specified. Existing benchmarks often fail to capture this complexity. We propose ToolReflection, a novel method that improves LLMs’ ability to self-correct API calls by utilizing real-time API feedback. We also introduce new datasets specifically designed to test model performance under realistic conditions. In ToolReflection, models undergo instruction tuning on a dataset augmented with self-generated errors and corrections. Our evaluation across ToolAlpaca, ToolBench benchmarks, and three newly developed datasets (GPT4Tools-OOD, GPT4Tools-OOD-Hard, and Multistep-100) demonstrates its effectiveness. ToolReflection boosts overall success rates by 25.4\% on GPT4Tools-OOD, 56.2\% on GPT4Tools-OOD-Hard, and 4\% on Multistep-100, outperforming original models. On ToolAlpaca, we show a 14\% improvement in the “Simulated” setting and 10.5\% in the “Real-world” scenario. Our error analysis highlights ToolReflection significantly enhances recovery from incorrect tool calls, even with incomplete or erroneous API documentation. We have released the code, prompts, and data at https://github.com/polgrisha/ToolReflection.

ToolReflection: Improving Large Language Models for Real-World API Calls with Self-Generated Data

Chain-of-Thought (CoT) is widely applied to improve the LLM capability in math, coding and reasoning tasks. However, its performance is limited for open-domain tasks since there is no clearly defined steps or transitions. To mitigate such challenges, we propose another prompt paradigm called Chain of Conceptual Thoughts (CoCT), which suggests the LLM to first produce the tag of concepts, then generate the detailed content. We experiment this paradigm in daily and emotional support conversation where the concept is comprised of emotions and strategies. Both human, automatic and model evaluation suggest that CoCT surpasses both direct, CoT and finetuning baselines, suggesting a potential solution of LLM prompting paradigm for wider scope of tasks.

Chain-of-Conceptual-Thought Elicits Daily Conversation in Large Language Models

In e-commerce, behavioral data is collected for decision making which can be costly and slow. Simulation with LLM powered agents is emerging as a promising alternative for representing human population behavior. However, LLMs are known to exhibit certain biases, such as brand bias, review rating bias and limited representation of certain groups in the population, hence they need to be carefully benchmarked and aligned to user behavior. Ultimately, our goal is to synthesise an agent population and verify that it collectively approximates a real sample of humans. To this end, we propose a framework that: (i) creates synthetic shopping agents by automatically mining personas from anonymised historical shopping data, (ii) equips agents with retail-specific tools to synthesise shopping sessions and (iii) introduces a novel alignment suite measuring distributional differences between humans and shopping agents at the group (i.e. population) level rather than the traditional ``individual'' level. Experimental results demonstrate that using personas improves performance on the alignment suite, though a gap remains to human behaviour. We showcase an initial application of our framework for automated agentic A/B testing and compare the findings to human results. Finally, we discuss applications, limitations and challenges setting the stage for impactful future work.

PAARS: Persona Aligned Agentic Retail Shoppers

Agentic systems powered by large language models (LLMs) are becoming progressively more complex and capable. Their increasing agency and expanding deployment settings attract growing attention to effective governance policies, monitoring, and control protocols. Based on the emerging landscape of the agentic market, we analyze potential liability issues arising from the delegated use of LLM agents and their extended systems through a principal-agent perspective. Our analysis complements existing risk-based studies on artificial agency and covers the spectrum of important aspects of the principal-agent relationship and their potential consequences at deployment. Furthermore, we motivate method developments for technical governance along the directions of interpretability and behavior evaluations, reward and conflict management, and the mitigation of misalignment and misconduct through principled engineering of detection and fail-safe mechanisms. By illustrating the outstanding issues in AI liability for LLM-based agentic systems, we aim to inform the system design, auditing, and monitoring approaches to enhancing transparency and accountability.

Inherent and emergent liability issues in LLM-based agentic systems: a principal-agent perspective

The rapid proliferation of heterogeneous data in government and industry presents increasing challenges for users seeking to retrieve actionable insights across both structured and unstructured sources. To address this, this paper presents InfoTech Assistant, a novel multimodal conversational framework that enables natural language interaction with both semantic document retrieval and structured database querying. The system integrates Large Language Models (LLMs) with Retrieval-Augmented Generation (RAG) and schema-aware Text-to-SQL capabilities, enabling dual-mode processing of user input for unstructured explanations and relational analytics. The architecture features a modular, locally deployed backend built with Flask and optimized for Graphics Processor Unit (GPU) acceleration, supporting low latency, privacy preserving inference. User queries are dynamically routed through an intent-aware processing pipeline, leveraging sentence embeddings, schema metadata, and prompt engineering strategies. A pilot deployment using infrastructure datasets from the Federal Highway Administration (FHWA) InfoHighway portal demonstrates the system’s effectiveness in real-world domain-specific retrieval. The assistant ingests FHWA technology documents and National Bridge Inventory (NBI) text records, tables, and images organized in a hybrid schema supporting both semantic and SQL-driven interaction. Evaluation results show 95\% accuracy in RAG-based semantic tasks and 88.6\% success in translating natural language into executable SQL queries. These findings underscore the potential of hybrid LLM-based agents for scalable, secure knowledge access in critical public-sector and industrial applications.

A Conversational Agent Framework for Multimodal Knowledge Retrieval: A Case Study in FHWA InfoHighway Web Portal Queries

Recent works have demonstrated that incorporating search during inference can significantly improve reasoning capabilities of language agents. Some approaches may make use of the ground truth or rely on model's own generated feedback. The search algorithm uses this feedback to then produce values that will update its criterion for exploring and exploiting various reasoning paths. In this study, we investigate how search and model's self-feedback can be leveraged for reasoning tasks. First, we explore differences in ground-truth feedback and self-feedback during search for math reasoning. Second, we observe limitations in applying search techniques to more complex tasks like tool-calling and design domain-specific approaches to address these gaps. Our experiments reveal challenges related to generalization when solely relying on self-feedback during search. For search to work effectively, either access to the ground-truth is needed or feedback mechanisms need to be carefully designed for the specific task.

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Are You Sure You’re Positive? Consolidating Chain-of-Thought Agents with Uncertainty Quantification for Aspect-Category Sentiment Analysis

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Men Who Lead And Women Who Help: The Manifestation of Gender Bias In Language Agency