Austria

Personalized tool utilization is essential for aligning large language models (LLMs) with user preference in interaction scenarios with various tools. However, most of the current benchmarks primarily focus on either personalization of text generation or direct tool-utilizing, without considering both. In this work, we introduce a novel benchmark \textbf{ETAPP} for evaluating personalized tool invocation, establishing a sandbox environment, and a comprehensive dataset of 800 testing cases covering diverse user profiles. To improve the accuracy of our evaluation, we propose a key-point-based LLM evaluation method, mitigating biases in the LLM-as-a-judge system by manually annotating key points for each test case and providing them to LLM as the reference. Additionally, we evaluate the excellent LLMs and provide an in-depth analysis. Furthermore, we investigate the impact of different tool-invoking strategies on LLMs&#39; personalization performance and the effects of fine-tuning in our task. The effectiveness of our preference-setting and key-point-based evaluation method is also validated. Our findings offer insights into improving personalized LLM agents. Our code is available at https://github.com/hypasd-art/ETAPP.

ACL 2025

Evaluating Personalized Tool-Augmented LLMs from the Perspectives of Personalization and Proactivity

resources and evaluation

language modeling

generation

### Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Message from the General Chair: 
*It is my great pleasure and honor to welcome you to the 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025), held in beautiful Vienna, Austria, from July 27 to August 1, 2025. ACL2025continues our field’s tradition of excellence in scholarship, innovation, and inclusivity, and I am deeply grateful to the many volunteers who have worked tirelessly to bring this event to life.* 
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Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Personalized tool utilization is essential for aligning large language models (LLMs) with user preference in interaction scenarios with various tools. However, most of the current benchmarks primarily focus on either personalization of text generation or direct tool-utilizing, without considering both. In this work, we introduce a novel benchmark \textbf{ETAPP} for evaluating personalized tool invocation, establishing a sandbox environment, and a comprehensive dataset of 800 testing cases covering diverse user profiles. To improve the accuracy of our evaluation, we propose a key-point-based LLM evaluation method, mitigating biases in the LLM-as-a-judge system by manually annotating key points for each test case and providing them to LLM as the reference. Additionally, we evaluate the excellent LLMs and provide an in-depth analysis. Furthermore, we investigate the impact of different tool-invoking strategies on LLMs' personalization performance and the effects of fine-tuning in our task. The effectiveness of our preference-setting and key-point-based evaluation method is also validated. Our findings offer insights into improving personalized LLM agents. Our code is available at https://github.com/hypasd-art/ETAPP.

poster

Utilizing Graphic User Interfaces (GUIs) for human-computer interaction is essential for accessing various digital tools. Recent advancements in Vision Language Models (VLMs) reveal significant potential for developing versatile agents that assist humans in navigating GUIs. However, current VLMs face challenges related to fundamental abilities, such as OCR and grounding, as well as a lack of knowledge about GUI elements functionalities and control methods. These limitations hinder their effectiveness as practical GUI agents. To address these challenges, we introduce GUICourse, a series of datasets for training visual-based GUI agents using general VLMs. First, we enhance the OCR and grounding capabilities of VLMs using the GUIEnv dataset. Next, we enrich the GUI knowledge of VLMs using the GUIAct and GUIChat datasets. Our experiments demonstrate that even a small-sized GUI agent (with 3.1 billion parameters) performs effectively on both single-step and multi-step GUI tasks. We further finetune our GUI agents on other GUI tasks with different action spaces (AITW and Mind2Web), and the results show that our agents are better than their baseline VLMs. Additionally, we analyze the impact of OCR and grounding capabilities through an ablation study, revealing a positive correlation with GUI navigation ability.

GUICourse: From General Vision Language Model to Versatile GUI Agent

Knowledge distillation (KD) is a widely used approach for BERT compression, where a larger BERT model serves as a teacher to transfer knowledge to a smaller student model. Prior works have found that distilling a larger BERT with superior performance may degrade student's performance than a smaller BERT. In this paper, we investigate the limitations of existing KD methods for larger BERT models. Through Canonical Correlation Analysis, we identify that these methods fail to fully exploit the potential advantages of larger teachers. To address this, we propose an improved distillation approach that effectively enhances knowledge transfer. Comprehensive experiments demonstrate the effectiveness of our method in enabling larger BERT models to distill knowledge more efficiently.

Maximizing the Effectiveness of Larger BERT Models for Compression

Recent advances in synthetic speech generation technology have facilitated the generation of high-quality synthetic (fake) speech that emulates human voices. These technologies pose a threat of misuse for identity theft and the spread of misinformation. Consequently, the misuse of such powerful technologies necessitates the development of robust and generalizable audio deepfake detection (ADD) and anti-spoofing models. However, such models are often linguistically biased. Consequently, the models trained on datasets in one language exhibit a low accuracy when evaluated on out-of-domain languages. Such biases reduce the usability of these models and highlight the urgent need for multilingual synthetic speech datasets for bias mitigation research. However, most available datasets are in English or Chinese. The dearth of multilingual synthetic datasets hinders multilingual ADD and anti-spoofing research. Furthermore, the problem intensifies in countries with rich linguistic diversity, such as India. Therefore, we introduce IndicSynth, which contains 4,000 hours of synthetic speech from 989 target speakers, including 456 females and 533 males for 12 low-resourced Indian languages. The dataset includes rich metadata covering gender details and target speaker identifiers. Experimental results demonstrate that IndicSynth is a valuable contribution to multilingual ADD and anti-spoofing research. The dataset can be accessed from https://github.com/vdivyas/IndicSynth.

IndicSynth: A Large-Scale Multilingual Synthetic Speech Dataset for Low-Resource Indian Languages

Multimodal retrieval has emerged as a promising yet challenging research direction in recent years. Most existing studies in multimodal retrieval focus on capturing information in multimodal data that is similar to their paired texts, but often ignores the complementary information contained in multimodal data. In this study, we propose CIEA, a novel multimodal retrieval approach that employs Complementary Information Extraction and Alignment, which transforms both text and images in documents into a unified latent space and features a complementary information extractor designed to identify and preserve differences in the image representations. We optimize CIEA using two complementary contrastive losses to ensure semantic integrity and effectively capture the complementary information contained in images. Extensive experiments demonstrate the effectiveness of CIEA, which achieves significant improvements over both divide-and-conquer models and universal dense retrieval models. We provide an ablation study, further discussions, and case studies to highlight the advancements achieved by CIEA. To promote further research in the community, we have released the source code at https://github.com/zengdlong/CIEA.

Enhancing Multimodal Retrieval via Complementary Information Extraction and Alignment

Although value-aligned language models (LMs) appear unbiased in explicit bias evaluations, they often exhibit stereotypes in implicit word association tasks, raising concerns about their fair usage. We investigate the mechanisms behind this discrepancy and find that alignment surprisingly amplifies implicit bias in model outputs. Specifically, we show that aligned LMs, unlike their unaligned counterparts, overlook racial concepts in early internal representations when the context is ambiguous. Not representing race likely fails to activate safety guardrails, leading to unintended biases. Inspired by this insight, we propose a new bias mitigation strategy that works by incentivizing the representation of racial concepts in the early model layers. In contrast to conventional mitigation methods of machine unlearning, our interventions find that steering the model to be more aware of racial concepts effectively mitigates implicit bias. Similar to race blindness in humans, ignoring racial nuances can inadvertently perpetuate subtle biases in LMs.

Aligned but Blind: Alignment Increases Implicit Bias by Reducing Awareness of Race

Knowledge distillation typically involves transferring knowledge from a Large Language Model (LLM) to a Smaller Language Model (SLM). However, in tasks like text matching, smaller fine-tuned models often produce more effective domain-specific representations as they focus on optimizing the similarity between input pairs. To combine the specialized strengths of small models with the rich semantic understanding of LLMs, we propose a flipped knowledge distillation paradigm, where the LLM learns from the SLM. To bridge the architectural gap between commonly used decoder-only LLMs and the encoder-based frameworks of smaller models, we reinterpret LLMs as encoder-decoder models using LoRA. In this setup, the encoder generates compressed text representations, while the decoder transforms them into the output space. During training, the encoder produces text representations and computes their similarities, which are then aligned with the similarity scores produced by the teacher model. We achieve this alignment using our proposed Margin-aware Contrastive Learning (MCL) approach. MCL ensures accurate similarity for both positive and negative pairs, while also adaptively handling differences within positive and negative samples. We validate the effectiveness of our approach on financial and healthcare benchmarks as well as real-world online applications. Our model has been fully deployed in an online application environment, demonstrating its practical utility.

Flipping Knowledge Distillation: Leveraging Small Models' Expertise to Enhance LLMs in Text Matching

This paper investigates the faithfulness of multimodal large language model (MLLM) agents in a graphical user interface (GUI) environment, aiming to address the research question of whether multimodal GUI agents can be distracted by environmental context. A general scenario is proposed where both the user and the agent are benign, and the environment, while not malicious, contains unrelated content. A wide range of MLLMs are evaluated as GUI agents using a simulated dataset, following three working patterns with different levels of perception. Experimental results reveal that even the most powerful models, whether generalist agents or specialist GUI agents, are susceptible to distractions. While recent studies predominantly focus on the helpfulness of agents, our findings first indicate that these agents are prone to environmental distractions. Furthermore, we implement an adversarial environment injection and analyze the approach to improve faithfulness, calling for a collective focus on this important topic.

Caution for the Environment: LLM Agents are Susceptible to Environmental Distractions

In this paper, we identify a critical problem, "lost-in-retrieval", in retrieval-augmented multi-hop question answering (QA): the key entities are missed in LLMs' sub-question decomposition. "Lost-in-retrieval" significantly degrades the retrieval performance, which disrupts the reasoning chain and leads to the incorrect answers. To resolve this problem, we propose a progressive retrieval and rewriting method, namely ChainRAG, which sequentially handles each sub-question by completing missing key entities and retrieving relevant sentences from a sentence graph for answer generation. Each step in our retrieval and rewriting process builds upon the previous one, creating a seamless chain that leads to accurate retrieval and answers. Finally, all retrieved sentences and sub-question answers are integrated to generate a comprehensive answer to the original question. We evaluate ChainRAG on three multi-hop QA datasets—MuSiQue, 2Wiki, and HotpotQA—using three large language models: GPT4o-mini, Qwen2.5-72B, and GLM-4-Plus. Empirical results demonstrate that ChainRAG consistently outperforms baselines in both effectiveness and efficiency.

Mitigating Lost-in-Retrieval Problems in Retrieval Augmented Multi-Hop Question Answering

The quality of Supervised Fine-Tuning (SFT) data plays a critical role in enhancing the conversational capabilities of Large Language Models (LLMs). However, the availability of high-quality human-annotated SFT data has become a significant bottleneck for LLMs, necessitating a greater reliance on synthetic training data. In this work, we introduce Condor, a two-stage synthetic data generation framework that incorporates World Knowledge Trees and Self-Reflection Refinement to produce high-quality SFT data at scale. Our experimental results demonstrate that a base model fine-tuned on only 20K Condor-generated samples achieves superior performance compared to instruct model trained with RLHF. The additional refinement stage in Condor further enables iterative self-improvement for LLMs at various scales (up to 72B), validating the effectiveness of our approach. Furthermore, our investigation into the scaling of synthetic data in post-training reveals substantial unexplored potential for performance improvements, opening promising avenues for future research.

Condor: Enhance LLM Alignment with Knowledge-Driven Data Synthesis and Refinement

Multi-agent collaborative tasks exhibit exceptional capabilities in natural language applications and generation. By prompting agents to assign clear roles, it is possible to facilitate cooperation and achieve complementary capabilities among LLMs. A common strategy involves adopting a relatively general role assignment mechanism, such as introducing a ``judge'' or a ``summarizer''. However, these approaches lack task-specific role customization based on task characteristics. Another strategy involves decomposing the task based on domain knowledge and task characteristics, followed by assigning appropriate roles according to LLMs' respective strengths, such as programmers and testers. However, in some given tasks, obtaining domain knowledge related to task characteristics and getting the strengths of different LLMs is hard. To solve these problems, we propose a Multi-LLM Cooperation (MLC) framework with automatic role assignment capabilities. The core idea of the MLC is to initialize role assignments randomly and then allow the role embeddings to be learned jointly with the downstream task. To capture the state transitions of multiple LLMs during turn-based speaking, the role embedding is sequence-aware. At the same time, to avoid role convergence, the role differentiation module in MLC encourages behavioral differentiation between LLMs while ensuring the LLM team consistency, guiding different LLMs to develop complementary strengths from the optimization level. Our experiments on seven datasets demonstrate that MLC significantly enhances collaboration and expertise, which collaboratively addresses multi-agent tasks.

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