Mexico

Task-orientated conversational agents interact with users and assist them via leveraging external APIs. A typical task-oriented conversational system can be broken down into three phases: external API selection, argument filling, and response generation. The focus of our work is the task of argument filling, which is in charge of accurately providing arguments required by the selected API. Upon comprehending the dialogue history and the pre-defined API schema, the argument filling task is expected to provide the external API with the necessary information to generate a desirable agent action. In this paper, we study the application of Large Language Models (LLMs) for the problem of API argument filling task. Our initial investigation reveals that LLMs require an additional grounding process to successfully perform argument filling, inspiring us to design training and prompting frameworks to ground their responses. Our experimental results demonstrate that when paired with proposed techniques, the argument filling performance of LLMs noticeably improves, paving a new way toward building an automated argument filling framework.

NAACL 2024

LLM-based Frameworks for API Argument Filling in Task-Oriented Conversational Systems

finetuning

task-oriented dialogues

prompting

large language models

### Welcome!
The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. Our Virtual Poster Sessions will take place online Thursday, August 22, 2024.

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ACL 2024

The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

poster

## Welcome to 2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics!
This year, the conference is in Mexico City. NAACL was actually already planned for Mexico City in 2021, but due to the pandemic the entire conference was moved online. This year, finally, we get to go! So it is my sincere pleasure to welcome you to Mexico City, whether in person or virtually. Having the conference in Mexico City is a good opportunity to emphasize that NAACL is our flagship conference for ACL members not only in North America but also in Central and South America, even though NAACL has been bearing “North” in its name. At this year’s conference, we have a theme to match, with a theme track on the Languages of Latin America to showcase the linguistic diversity of the region.
 
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Welcome and hope you all enjoy the conference! 
Katrin Erk 
The University of Texas at Austin 
NAACL-2024 General Chair 
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2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics

Despite remarkable advancements in mitigating hallucinations in large language models (LLMs) by retrieval augmentation, it remains challenging to measure the reliability of LLMs using static question-answering (QA) data. Specifically, given the potential of data contamination (e.g., leading to memorization), good static benchmark performance does not ensure that model can reliably use the provided evidence for responding, which is essential to avoid hallucination when the required knowledge is new or private. Inspired by adversarial machine learning, we investigate the feasibility of automatically perturbing existing static one for dynamic evaluation. Specifically, this paper presents ReEval, an LLM-based framework using prompt chaining to perturb the original evidence for generating new test cases for evaluating the LLMs’ reliability in using new evidence for answering. We implement ReEval using ChatGPT and evaluate the resulting variants of two popular open-domain QA datasets on a collection of LLMs under various prompting settings. Our generated data is human-readable and useful to trigger hallucination in LLM. Accurate models on static data are observed to produce unsupported answers from the perturbed evidence, with pronounced accuracy drops across LLMs including GPT-4. We find that our adversarial examples are transferable across all considered LLMs. The examples generated by a small model can be used to evaluate a much larger model, making our approach cost-effective.

ReEval: Automatic Hallucination Evaluation for Retrieval-Augmented Large Language Models via Transferable Adversarial Attacks

With the rising human-like precision of Large Language Models (LLMs) in numerous tasks, their utilization in a variety of real-world applications is becoming more prevalent. Several studies have shown that LLMs excel on many standard NLP benchmarks. However, it is challenging to evaluate LLMs due to test dataset contamination and the limitations of traditional metrics. Since human evaluations are difficult to collect, there is a growing interest in the community to use LLMs themselves as reference-free evaluators for subjective metrics. However, past work has shown that LLM-based evaluators can exhibit bias and have poor alignment with human judgments. In this study, we propose a framework for an end-to-end assessment of LLMs as evaluators in multilingual scenarios. We create a carefully curated dataset, covering 10 languages containing native speaker judgments for the task of summarization. This dataset is created specifically to evaluate LLM-based evaluators, which we refer to as meta-evaluation (METAL). We compare the performance of LLM-based evaluators created using GPT-3.5-Turbo, GPT-4, and PaLM2. Our results indicate that LLM-based evaluators based on GPT-4 perform the best across languages, while GPT-3.5-Turbo performs poorly. Additionally, we perform an analysis of the reasoning provided by LLM-based evaluators and find that it often does not match the reasoning provided by human judges.

METAL: Towards Multilingual Meta-Evaluation

Knowledge probing assesses to which degree a language model (LM) has successfully learned relational knowledge during pre-training. Probing is an inexpensive way to compare LMs of different sizes and training configurations. However, previous approaches rely on the objective function used in pre-training LMs and are thus applicable only to masked or causal LMs. As a result, comparing different types of LMs becomes impossible. To address this, we propose an approach that uses an LM's inherent ability to estimate the log-likelihood of any given textual statement. We carefully design an evaluation dataset of 7,731 instances (40,916 in a larger variant) from which we produce alternative statements for each relational fact, one of which is correct. We then evaluate whether an LM correctly assigns the highest log-likelihood to the correct statement. Our experimental evaluation of 22 common LMs shows that our proposed framework, BEAR, can effectively probe for knowledge across different LM types. We release the BEAR datasets and an open-source framework that implements the probing approach to the research community to facilitate the evaluation and development of LMs.

BEAR: A Unified Framework for Evaluating Relational Knowledge in Causal and Masked Language Models

One way to personalize chatbot interactions is by establishing common ground with the intended reader. A domain where establishing mutual understanding could be particularly impactful is vaccine concerns and misinformation. Vaccine interventions are forms of messaging which aim to answer concerns expressed about vaccination. Tailoring responses in this domain is difficult, since opinions often have seemingly little ideological overlap. We define the task of tailoring vaccine interventions to a Common-Ground Opinion (CGO). Tailoring responses to a CGO involves meaningfully improving the answer by relating it to an opinion or belief the reader holds. In this paper we introduce Tailor-CGO, a dataset for evaluating how well responses are tailored to provided CGOs. We benchmark several major LLMs on this task; finding GPT-4-Turbo performs significantly better than others. We also build automatic evaluation metrics, including an efficient and accurate BERT model that outperforms finetuned LLMs, investigate how to successfully tailor vaccine messaging to CGOs, and provide actionable recommendations from this investigation. Tailor-CGO dataset and code available at: https://github.com/rickardstureborg/tailor-cgo

Tailoring Vaccine Messaging with Common-Ground Opinions

Recent advancements in large language models (LLMs) have underscored their importance in the evolution of artificial intelligence. However, despite extensive pretraining on multilingual datasets, available open-sourced LLMs exhibit limited effectiveness in processing Vietnamese. The challenge is exacerbated by the absence of systematic benchmark datasets and metrics tailored for Vietnamese LLM evaluation. To mitigate these issues, we have finetuned LLMs specifically for Vietnamese and developed a comprehensive evaluation framework encompassing 10 tasks and 31 metrics. We observe that finetuning can help LLMs transfer knowledge across languages, serving as an efficient way to bolster their capabilities in non-English languages. Moreover, our analysis indicates that larger models can introduce more biases and uncalibrated outputs and the key factor influencing LLM performance is the quality of the training or finetuning datasets. These insights underscore the significance of meticulous finetuning with high-quality datasets in enhancing LLM performance.

Crossing Linguistic Horizons: Finetuning and Comprehensive Evaluation of Vietnamese Large Language Models

Spurred by recent advances in Large Language Models (LLMs), virtual assistants are poised to take a leap forward in terms of their dialogue capabilities. Yet a major bottleneck to achieving genuinely transformative task-oriented dialogue capabilities remains the scarcity of high quality data. Existing datasets, while impressive in scale, have limited domain coverage and contain few genuinely challenging conversational phenomena; those which are present are typically unlabelled, making it difficult to assess the strengths and weaknesses of models without time-consuming and costly human evaluation. Moreover, creating high quality dialogue data has until now required considerable human input, limiting both the scale of these datasets and the ability to rapidly bootstrap data for a new target domain. We aim to overcome these issues with LUCID, a modularised and highly automated LLM-driven data generation system that produces realistic, diverse and challenging dialogues. We use LUCID to generate a seed dataset of 4,277 conversations across 100 intents to demonstrate its capabilities, with a human review finding consistently high quality labels in the generated data.

LUCID: LLM-Generated Utterances for Complex and Interesting Dialogues

Emotion Detection (ED) is a process that aims to identify and analyze human emotions, such as happiness, anger, and sadness. Nowadays, there is a huge interest in identifying the causes behind different emotions in written text, Emotion-Cause Pair Extraction (ECPE). ECPE involves discovering triggers or motivations that lead to certain emotions. Large Language Models (LLMs) are the new era that has greatly improved Natural Language Processing (NLP) tasks. Since ECPE requires a high level of context, this proposed work aims to leverage and evaluate LLMs for emotion-cause pair extraction from text.

Leveraging and Evaluating Large Language Models for Emotion-Cause Pair Extraction

We create an adaptive conversational agent that assesses the quality of its knowledge and is driven to become more knowledgeable. Unlike agents with predefined tasks, ours can leverage people as diverse sources to meet its knowledge needs. We test the agent in social contexts, where personal and subjective information can be obtained through dialogue. We provide the agent both with generic methods for assessing its knowledge quality (e.g. correctness, completeness, redundancy, interconnectedness, and diversity), as well as with generic capabilities to improve its knowledge by leveraging external sources. We demonstrate that the agent can learn effective policies to acquire the knowledge needed by assessing the efficiency of these capabilities during interaction. Our framework enables on-the-fly learning, offering a dynamic and adaptive approach to shaping conversational interactions.

Knowledge-centered conversational agents with a drive to learn

Language models (LMs) encode world knowledge in their internal parameters through training. However, LMs may learn personal and confidential information from the training data, leading to privacy concerns such as data leakage. Therefore, research on knowledge deletion from LMs is essential. This study focuses on the knowledge stored in LMs and analyzes the relationship between the side effects of knowledge deletion and the entities related to the knowledge. Our findings reveal that deleting knowledge related to popular entities can have catastrophic side effects. Furthermore, this research is the first to analyze knowledge deletion in models trained on synthetic knowledge graphs, indicating a new direction for controlled experiments.

The Curse of Popularity: Popular Entities have Catastrophic Side Effects when Deleting Knowledge from Language Models

With the remarkable development of large language models (LLMs), ensuring the factuality of output has become a challenge.
However, having all the contents of the response with given knowledge or facts is not necessarily a good thing in dialogues.
This study aimed to achieve both attractiveness and factuality in a dialogue response for which a task was set to predict sentences that do not require factual correctness judgment such as agreeing, or personal opinions/feelings.
We created a dataset, dialogue dataset annotated with fact-check-needed label (DDFC), for this task via crowdsourcing, and classification tasks were performed on several models using this dataset.
The model with the highest classification accuracy could yield about $88$\% accurate classification results.

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Next from NAACL 2024

ReEval: Automatic Hallucination Evaluation for Retrieval-Augmented Large Language Models via Transferable Adversarial Attacks

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