Malta

In the realm of dialogue systems, user simulation techniques have emerged as a game-changer, redefining the evaluation and enhancement of task-oriented dialogue (TOD) systems. These methods are crucial for replicating real user interactions, enabling applications like synthetic data augmentation, error detection, and robust evaluation. However, existing approaches often rely on rigid rule-based methods or on annotated data. This paper introduces DAUS, a Domain-Aware User Simulator. Leveraging large language models, we fine-tune DAUS on real examples of task-oriented dialogues. Results on two relevant benchmarks showcase significant improvements in terms of user goal fulfillment. Notably, we have observed that fine-tuning enhances the simulator&#39;s coherence with user goals, effectively mitigating hallucinations—a major source of inconsistencies in simulator responses.

EACL 2024

Reliable LLM-based User Simulator for Task-Oriented Dialogue Systems

user simulation

large language models

task-oriented dialogue systems

## Welcome to EMNLP 2022!
I am delighted to welcome you to EMNLP 2022! I believe this conference has been complicated beyond any precedent. Over the past year, it’s been thrilling to see the organization team approach each new puzzle with creativity and enthusiasm. We hope that those participating in Abu Dhabi as well as those joining remotely will leave the conference feeling newly inspired by the program and newly connected to our ever-growing community. Following EMNLP 2021 and major NLP conferences since, EMNLP 2022 is “hybrid,” serving both virtual and in-person participants.

Our key innovations for EMNLP 2022 include:

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EMNLP 2022

Welcome!
EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

In the realm of dialogue systems, user simulation techniques have emerged as a game-changer, redefining the evaluation and enhancement of task-oriented dialogue (TOD) systems. These methods are crucial for replicating real user interactions, enabling applications like synthetic data augmentation, error detection, and robust evaluation. However, existing approaches often rely on rigid rule-based methods or on annotated data. This paper introduces DAUS, a Domain-Aware User Simulator. Leveraging large language models, we fine-tune DAUS on real examples of task-oriented dialogues. Results on two relevant benchmarks showcase significant improvements in terms of user goal fulfillment. Notably, we have observed that fine-tuning enhances the simulator's coherence with user goals, effectively mitigating hallucinations—a major source of inconsistencies in simulator responses.

workshop paper

Welcome to the 18th Conference of the European Chapter of the Association for Computational Linguistics (EACL). Continuing its mission of expanding and involving the science community of all European countries, EACL has selected the Malta community for the 18th EACL. Considering the importance of physical interaction among researchers, the conference will be held at the Hotel Radisson Blu, St. Julians, in Malta, from 17 to 22 of March, 2024. The conference will also feature the possibility to participate virtually. As the flagship European conference in the field of computational linguistics, EACL welcomes European and international researchers covering a broad spectrum of research areas that are concerned with computational approaches to natural language. 
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As the flagship European conference in the field of computational linguistics, EACL welcomes European and international researchers covering a broad spectrum of research areas that are concerned with computational approaches to natural language.

This paper introduces a novel approach to form-filling and dialogue system evaluation by leveraging Large Language Models (LLMs). The proposed method establishes a setup wherein multiple modules collaborate on addressing the form-filling task. The dialogue system is constructed on top of LLMs, focusing on defining specific roles for individual modules. We show that using multiple independent sub-modules working cooperatively on this task can improve performance and handle the typical constraints of using LLMs, such as context limitations. The study involves testing the modular setup on four selected forms of varying topics and lengths, employing commercial and open-access LLMs. The experimental results demonstrate that the modular setup consistently outperforms the baseline, showcasing the effectiveness of this approach. Furthermore, our findings reveal that open-access models perform comparably to commercial models for the specified task.

Evaluating Modular Dialogue System for Form Filling Using Large Language Models

An effective multi-turn instruction-following assistant can be developed by creating a simulator that can generate useful interaction data. Apart from relying on its intrinsic weights, an ideal user simulator should also be able to bootstrap external knowledge rapidly in its raw form to simulate the multifarious diversity of text available over the internet. Previous user simulators generally lacked diversity, were mostly closed domain, and necessitated rigid schema making them inefficient to rapidly scale to incorporate external knowledge. In this regard, we introduce Kaucus, a Knowledge-Augmented User Simulator framework, to outline a process of creating diverse user simulators, that can seamlessly exploit external knowledge as well as benefit downstream assistant model training. Through two GPT-J based simulators viz., a Retrieval Augmented Simulator and a Summary Controlled Simulator we generate diverse simulator-assistant interactions. Through reward and preference model-based evaluations, we find that these interactions serve as useful training data and create more helpful downstream assistants. We also find that incorporating knowledge through retrieval augmentation or summary control helps create better assistants.

KAUCUS - Knowledgeable User Simulators for Training Large Language Models

Similarity-weighted Construction of Contextualized Commonsense Knowledge Graphs for Knowledge-intense Argumentation Tasks

Clarification requests are a mechanism to help solve communication problems, e.g. due to ambiguity or underspecification, in instruction-following interactions. Despite their importance, even skilful models struggle with producing or interpreting such repair acts. In this work, we test three hypotheses concerning the effects of action taking as an auxiliary task in modelling iCR policies. Contrary to initial expectations, we conclude that its contribution to learning an iCR policy is limited, but some information can still be extracted from prediction uncertainty. We present further evidence that even well-motivated, Transformer-based models fail to learn good policies for when to ask Instruction CRs (iCRs), while the task of determining what to ask about can be more successfully modelled. Considering the implications of these findings, we further discuss the shortcomings of the data-driven paradigm for learning meta-communication acts.

Taking Action Towards Graceful Interaction: The Effects of Performing Actions on Modelling Policies for Instruction Clarification Requests

In this work, we analyze the uncertainty that is inherently present in the labels used for supervised machine learning in natural language inference (NLI). In cases where multiple annotations per instance are available, neither the majority vote nor the frequency of individual class votes is a trustworthy representation of the labeling uncertainty. 
We propose modeling the votes via a Bayesian mixture model to recover the data-generating process, i.e., the “true” latent classes, and thus gain insight into the class variations. This will enable a better understanding of the confusion happening during the annotation process. We also assess the stability of the proposed estimation procedure by systematically varying the numbers of i) instances and ii) labels. Thereby, we observe that few instances with many labels can predict the latent class borders reasonably well, while the estimation fails for many instances with only a few labels. This leads us to conclude that multiple labels are a crucial building block for properly analyzing label uncertainty.

More Labels or Cases? Assessing Label Variation in Natural Language Inference

Punctuation restoration is a crucial step after Automatic Speech Recognition (ASR) systems to enhance transcript readability and facilitate subsequent NLP tasks. Nevertheless, conventional lexical-based approaches are inadequate for solving the punctuation restoration task in Spanish, where ambiguity can be often found between unpunctuated declaratives and questions. In this study, we propose a novel hybrid acoustic-lexical punctuation restoration system for Spanish transcription, which consolidates acoustic and lexical signals through a modular process. Our experiment results show that the proposed system can effectively improve F1 score of question marks and overall punctuation restoration on both public and internal Spanish conversational datasets. Additionally, benchmark comparison against LLMs (Large Language Model) indicates the superiority of our approach in accuracy, reliability and latency. Furthermore, we demonstrate that the Word Error Rate (WER) of the ASR module also benefits from our proposed system.

Resolving Transcription Ambiguity in Spanish: A Hybrid Acoustic-Lexical System for Punctuation Restoration

The similarity of representations is crucial for WSD. However, a lot of information is encoded in the contextualized representations, and it is not clear which sentence context features drive this similarity and whether these features are significant to WSD. In this study, we address these questions. First, we identify the sentence context features that are responsible for the similarity of the contextualized representations of different occurrences of words. For this purpose, we conduct an explainability experiment and identify the sentence context features that lead to the formation of the clusters in word sense clustering with CWEs. Then, we provide a qualitative evaluation for assessing the significance of these features to WSD. Our results show that features that lack significance to WSD determine the similarity of the representations even when different senses of a word occur in highly diverse contexts and sentence context provides clear clues for different senses.

Assessing the Significance of Encoded Information in Contextualized Representations to Word Sense Disambiguation

Literary language presents an ongoing challenge for Sentiment Analysis due to its complex, nuanced, and layered form of expression. It is often suggested that effective literary writing is evocative, operating beneath the surface and understating emotional expression. To explore features of implicitness in literary expression, this study takes Ernest Hemingway's The Old Man and the Sea as a case for examining implicit sentiment expression. We examine sentences where automatic sentiment annotations show substantial divergences from human sentiment annotations, and probe these sentences for distinctive traits.
We find that sentences where humans perceived a strong sentiment while models did not are significantly lower in arousal and higher in concreteness than sentences where humans and models were more aligned, suggesting the importance of simplicity and concreteness for implicit sentiment expression in literary prose.

Below the Sea (with the Sharks): Probing Textual Features of Implicit Sentiment in a Literary Case-study

This paper investigates the language of propaganda and its stylistic features. It presents the PPN dataset, standing for Propagandist Pseudo-News, a multisource, multilingual, multimodal dataset composed of news articles extracted from websites identified as propaganda sources by expert agencies. A limited sample from this set was randomly mixed with papers from the regular French press, and their URL masked, to conduct an annotation-experiment by humans, using 11 distinct labels. The results show that human annotators were able to reliably discriminate between the two types of press across each of the labels. We use different NLP techniques to identify the cues used by annotators, and to compare them with machine classification: first the analyzer VAGO to detect discourse vagueness and subjectivity, and then four different classifiers, two based on RoBERTa, one CATS using syntax, and one XGBoost combining syntactic and semantic features.

Exposing propaganda: an analysis of stylistic cues comparing human annotations and machine classification

This work presents a study on Large Language Models (LLMs) and their capabilities of detecting and categorize implicit content in Italian political discourse. 
Pragmatic proficiencies of LLMs have already been investigated at various levels and with different results, focusing primarily on zero-shot and few-shot prompting. In this work we exploit simple and complex prompting techniques, like Chain-of-Thought, to elicit reasoning steps in models’ computation. Two task are so faced: 1) an implicit detection task: 2) an implicit classification task.
Reguarding implicit classification, we will follow the taxonomy of the theoretical framework on which this work is based on; four categories of linguistic implicitness are so presented: presupposition, implicature, vagueness, and topicalization. 
A sample of sentences extracted from the recent IMPAQTS corpus on Italian political discourse is use as dataset for systematic first-hand data on linguistic implicit strategies.

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