Singapore

The dialogue systems in customer services have been developed with neural models to provide users with precise answers and round-the-clock support in task-oriented conversations by detecting customer intents based on their utterances. Existing intent detection approaches have highly relied on adaptively pre-training language models with large-scale datasets, yet the predominant cost of data collection may hinder their superiority. In addition, they neglect the information within the conversational responses of the agents, which have a lower collection cost, but are significant to customer intent as agents must tailor their replies based on the customers&#39; intent. In this paper, we propose RSVP, a self-supervised framework dedicated to task-oriented dialogues, which utilizes agent responses for pre-training in a two-stage manner. Specifically, we introduce two pre-training tasks to incorporate the relations of utterance-response pairs: 1) Response Retrieval by selecting a correct response from a batch of candidates, and 2) Response Generation by mimicking agents to generate the response to a given utterance. Our benchmark results for two real-world customer service datasets show that RSVP significantly outperforms the state-of-the-art baselines by 4.95% for accuracy, 3.4% for MRR@3, and 2.75% for MRR@5 on average. Extensive case studies are investigated to show the validity of incorporating agent responses into the pre-training stage.

EMNLP 2023

RSVP: Customer Intent Detection via Agent Response Contrastive and Generative Pre-Training

task adaptive fine-tuning

contrastive learning

intent detection

question answering

The dialogue systems in customer services have been developed with neural models to provide users with precise answers and round-the-clock support in task-oriented conversations by detecting customer intents based on their utterances. Existing intent detection approaches have highly relied on adaptively pre-training language models with large-scale datasets, yet the predominant cost of data collection may hinder their superiority. In addition, they neglect the information within the conversational responses of the agents, which have a lower collection cost, but are significant to customer intent as agents must tailor their replies based on the customers' intent. In this paper, we propose RSVP, a self-supervised framework dedicated to task-oriented dialogues, which utilizes agent responses for pre-training in a two-stage manner. Specifically, we introduce two pre-training tasks to incorporate the relations of utterance-response pairs: 1) Response Retrieval by selecting a correct response from a batch of candidates, and 2) Response Generation by mimicking agents to generate the response to a given utterance. Our benchmark results for two real-world customer service datasets show that RSVP significantly outperforms the state-of-the-art baselines by 4.95% for accuracy, 3.4% for MRR@3, and 2.75% for MRR@5 on average. Extensive case studies are investigated to show the validity of incorporating agent responses into the pre-training stage.

poster

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

Real-world NLP applications often deal with nonstandard text (e.g., dialectal, informal, or misspelled text). However, language models like BERT deteriorate in the face of dialect variation or noise. How do we push BERT’s modeling capabilities to encompass nonstandard text? Fine-tuning helps, but it is designed for specializing a model to a task and does not seem to bring about the deeper, more pervasive changes needed to adapt a model to nonstandard language. In this paper, we introduce the novel idea of sandwiching BERT's encoder stack between additional encoder layers trained to perform masked language modeling on noisy text. We find that our approach, paired with recent work on including character-level noise in fine-tuning data, can promote zero-shot transfer to dialectal text, as well as reduce the distance in the embedding space between words and their noisy counterparts.

BERTwich: Extending BERT’s Capabilities to Model Dialectal and Noisy Text

Pre-trained language models (PLMs) have demonstrated their exceptional performance across a wide range of natural language processing tasks. The utilization of PLM-based sentence embeddings enables the generation of contextual representations that capture rich semantic information. However, despite their success with unseen samples, current PLM-based representations suffer from poor robustness in adversarial scenarios. In this paper, we propose RobustEmbed, a self-supervised sentence embedding framework that enhances both generalization and robustness in various text representation tasks and against diverse adversarial attacks. By generating high-risk adversarial perturbations to promote higher invariance in the embedding space and leveraging the perturbation within a novel contrastive objective approach, RobustEmbed effectively learns high-quality sentence embeddings. Our extensive experiments validate the superiority of RobustEmbed over previous state-of-the-art self-supervised representations in adversarial settings, while also showcasing relative improvements in seven semantic textual similarity (STS) tasks and six transfer tasks. Specifically, our framework achieves a significant reduction in attack success rate from 75.51% to 39.62% for the BERTAttack attack technique, along with enhancements of 1.20% and 0.40% in STS tasks and transfer tasks, respectively.

RobustEmbed: Robust Sentence Embeddings Using Self-Supervised Contrastive Pre-Training

Recently, large language models (LLMs) have gained much attention for the emergence of human-comparable capabilities and huge potential. However, for open-domain implicit question-answering problems, LLMs may not be the ultimate solution due to the reasons of: 1) uncovered or out-of-date domain knowledge, 2) one-shot generation and hence restricted comprehensiveness. To this end, this work proposes a gradual knowledge excavation framework for open-domain complex question answering, where LLMs iteratively and actively acquire extrinsic information, then reason based on acquired historical knowledge. Specifically, during each step of the solving process, the model selects an action to execute, such as querying external knowledge or performing a single logical reasoning step, to gradually progress toward a final answer. Our method can effectively leverage plug-and-play external knowledge and dynamically adjust the strategy for solving complex questions. Evaluated on the StrategyQA dataset, our method achieves 78.17% accuracy with less than 6% parameters of its competitors, setting new SOTA in the ~10B LLM class.

Gradually Excavating External Knowledge for Implicit Complex Question Answering

High-quality span representations are crucial to natural language processing tasks involving span prediction and classification. Most existing methods derive a span representation by aggregation of token representations within the span. In contrast, we aim to improve span representations by considering span-span interactions as well as more comprehensive span-token interactions. Specifically, we introduce layers of span-level attention on top of a normal token-level transformer encoder. Given that attention between all span pairs results in $O(n^4)$ complexity ($n$ being the sentence length) and not all span interactions are intuitively meaningful, we restrict the range of spans that a given span could attend to, thereby reducing overall complexity to $O(n^3)$. We conduct experiments on various span-related tasks and show superior performance of our model surpassing baseline models. Our code is publicly available at \url{https://github.com/jipy0222/Span-Level-Attention}.

Improving Span Representation by Efficient Span-Level Attention

Audio-visual question answering (AVQA) is a challenging task that requires multistep spatio-temporal reasoning over multimodal contexts. Recent works rely on elaborate target-agnostic parsing of audio-visual scenes for spatial grounding while mistreating audio and video as separate entities for temporal grounding. This paper proposes a new target-aware joint spatio-temporal grounding network for AVQA. It consists of two key components: the target-aware spatial grounding module (TSG) and the single-stream joint audio-visual temporal grounding module (JTG). The TSG can focus on audio-visual cues relevant to the query subject by utilizing explicit semantics from the question. Unlike previous two-stream temporal grounding modules that required an additional audio-visual fusion module, JTG incorporates audio-visual fusion and question-aware temporal grounding into one module with a simpler single-stream architecture. The temporal synchronization between audio and video in the JTG is facilitated by our proposed cross-modal synchrony loss (CSL). Extensive experiments verified the effectiveness of our proposed method over existing state-of-the-art methods.

Target-Aware Spatio-Temporal Reasoning via Answering Questions in Dynamic Audio-Visual Scenarios

Twitter bot detection is vital in combating misinformation and safeguarding the integrity of social media discourse. While malicious bots are becoming more and more sophisticated and personalized, standard bot detection approaches are still agnostic to social environments (henceforth, communities) the bots operate at. In this work, we introduce community-specific bot detection, estimating the percentage of bots given the context of a community. Our method---BotPercent---is an amalgamation of Twitter bot detection datasets and feature-, text-, and graph-based models, adjusted to a particular community on Twitter. We introduce an approach that performs confidence calibration across bot detection models, which addresses generalization issues in existing community-agnostic models targeting individual bots and leads to more accurate community-level bot estimations. Experiments demonstrate that BotPercent achieves state-of-the-art performance in community-level Twitter bot detection across both balanced and imbalanced class distribution settings, presenting a less biased estimator of Twitter bot populations within the communities we analyze. We then analyze bot rates in several Twitter groups, including users who engage with partisan news media, political communities in different countries, and more. Our results reveal that the presence of Twitter bots is not homogeneous, but exhibiting a spatial-temporal distribution with considerable heterogeneity that should be taken into account for content moderation and social media policy making. The implementation of BotPercent is available at https://github.com/TamSiuhin/BotPercent.

BotPercent: Estimating Bot Populations in Twitter Communities

News media is expected to uphold unbiased reporting. Yet they may still affect public opinion by selectively including or omitting events that support or contradict their ideological positions. 

Prior work in NLP has only studied media bias via linguistic style and word usage. 

In this paper, we study to which degree media balances news reporting and affects consumers through event inclusion or omission. 
We first introduce the task of detecting both partisan and counter-partisan events: events that support or oppose the author's political ideology. 

To conduct our study, we annotate a high-quality dataset, PAC, containing $8,511$ (counter-)partisan event annotations in $304$ news articles from ideologically diverse media outlets. 

We benchmark PAC to highlight the challenges of this task. 

Our findings highlight both the ways in which the news subtly shapes opinion and the need for large language models that better understand events within a broader context. Our dataset can be found at https://github.com/launchnlp/Partisan-Event-Dataset.

Crossing the Aisle: Unveiling Partisan and Counter-Partisan Events in News Reporting

Retrieval-augmented language models show promise in addressing issues like outdated information and hallucinations in language models (LMs). However, current research faces two main problems: 1) determining what information to retrieve, and 2) effectively combining retrieved information during generation. We argue that valuable retrieved information should not only be related to the current source text but also consider the future target text, given the nature of LMs that model future tokens. Moreover, we propose that aggregation using latent variables derived from a compact latent space is more efficient than utilizing explicit raw text, which is limited by context length and susceptible to noise. Therefore, we introduce RegaVAE, a retrieval-augmented language model built upon the variational auto-encoder (VAE). It encodes the text corpus into a latent space, capturing current and future information from both source and target text. Additionally, we leverage the VAE to initialize the latent space and adopt the probabilistic form of the retrieval generation paradigm by expanding the Gaussian prior distribution into a Gaussian mixture distribution. Theoretical analysis provides an optimizable upper bound for RegaVAE. Experimental results on various datasets demonstrate significant improvements in text generation quality and hallucination removal.

RegaVAE: A Retrieval-Augmented Gaussian Mixture Variational Auto-Encoder for Language Modeling

Large language models (LLMs) struggle on processing complicated observations in interactive decision making. To alleviate this issue, we propose a simple hierarchical prompting approach. Diverging from previous prompting approaches that always put the full observation (a web page) to the prompt, we propose to first construct an action-aware observation which is more condensed and relevant with a dedicated Summarizer prompt. The Actor prompt then predicts the next action based on the summarized history. While our method has broad applicability, we particularly demonstrate its efficacy in the complex domain of web navigation where a full observation often contains redundant and irrelevant information. Our approach outperforms the previous state-of-the-art prompting mechanism with the same LLM by 6.2% on task success rate, demonstrating its potential on interactive decision making tasks with long observation traces.

Hierarchical Prompting Assists Large Language Model on Web Navigation

Mathematical understanding and reasoning are crucial tasks for assessing the capabilities of artificial intelligence (AI). However, existing benchmarks either require just a few steps of reasoning, or only contain a small amount of data in one specific topic, making it hard to analyse AI's behaviour with reference to different problems within a specific topic in detail. In this work, we propose Conic10K, a challenging math problem dataset on conic sections in Chinese senior high school education. Our dataset contains various problems with different reasoning depths, while only the knowledge from conic sections is required. Since the dataset only involves a narrow range of knowledge, it is easy to separately analyse the knowledge a model possesses and the reasoning ability it has. For each problem, we provide a high-quality formal representation, the reasoning steps, and the final solution. Experiments show that existing large language models, including GPT-4, exhibit weak performance on complex reasoning. We hope that our findings could inspire more advanced techniques for precise natural language understanding and reasoning. Our dataset and codes are available at https://github.com/whyNLP/Conic10K.

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