Singapore

E-commerce pre-sales dialogue aims to understand and elicit user needs and preferences for the items they are seeking so as to provide appropriate recommendations. Conversational recommender systems (CRSs) learn user representation and provide accurate recommendations based on dialogue context, but rely on external knowledge. Large language models (LLMs) generate responses that mimic pre-sales dialogues after fine-tuning, but lack domain-specific knowledge for accurate recommendations. Intuitively, the strengths of LLM and CRS in E-commerce pre-sales dialogues are complementary, yet no previous work has explored this. This paper investigates the effectiveness of combining LLM and CRS in E-commerce pre-sales dialogues, proposing two collaboration methods: CRS assisting LLM and LLM assisting CRS. We conduct extensive experiments on a real-world dataset of E-commerce pre-sales dialogues. We analyze the impact of two collaborative approaches with two CRSs and two LLMs on four tasks of E-commerce pre-sales dialogue. We find that collaborations between CRS and LLM can be very effective in some cases.

EMNLP 2023

Conversational Recommender System and Large Language Model Are Made for Each Other in E-commerce Pre-sales Dialogue

collaboration method

e-commerce pre-sales dialogue

large language model

conversational recommender system

## Welcome!
"I am excited to welcome you to this year’s edition of the Conference on Empirical Methods in Natural Language Processing! Importantly, it marks the 30th edition of EMNLP. With over 8,000 submissions, more than 3,000 accepted papers, and thousands of attendees, we have come a long way from that first
workshop, which had 14 accepted papers. As the field looks ahead, Suzhou is the fitting location for celebrating this milestone: rooted in a long literary tradition, yet modern and forward-looking, and home to a large share of the NLP community." 

*Message from the General Chair, Dirk Hovy*

EMNLP 2025

Celebrate 30 Years of EMNLP! 
EMNLP 2025 will be held in Suzhou, China from November 5th to November 9th, 2025.

poster

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

Entity bias widely affects pretrained (large) language models, causing them to rely on (biased) parametric knowledge to make unfaithful predictions. Although causality-inspired methods have shown great potential to mitigate entity bias, it is hard to precisely estimate the parameters of underlying causal models in practice. The rise of black-box LLMs also makes the situation even worse, because of their inaccessible parameters and uncalibrated logits. To address these problems, we propose a specific structured causal model (SCM) whose parameters are comparatively easier to estimate. Building upon this SCM, we propose causal intervention techniques to mitigate entity bias for both white-box and black-box settings. The proposed causal intervention perturbs the original entity with neighboring entities. This intervention reduces specific biasing information pertaining to the original entity while still preserving sufficient semantic information from similar entities. Under the white-box setting, our training-time intervention improves OOD performance of PLMs on relation extraction (RE) and machine reading comprehension (MRC) by 5.7 points and by 9.1 points, respectively. Under the black-box setting, our in-context intervention effectively reduces the entity-based knowledge conflicts of GPT-3.5, achieving up to 20.5 points of improvement of exact match accuracy on MRC and up to 17.6 points of reduction in memorization ratio on RE.

A Causal View of Entity Bias in (Large) Language Models

Recent advancements in reference-free learned metrics for open-domain dialogue evaluation have been driven by the progress in pre-trained language models and the availability of dialogue data with high-quality human annotations. However, current studies predominantly concentrate on English dialogues, and the generalization of these metrics to other languages has not been fully examined. This is largely due to the absence of a multilingual dialogue evaluation benchmark. To address the issue, we introduce xDial-Eval, built on top of open-source English dialogue evaluation datasets. xDial-Eval includes 12 turn-level and 6 dialogue-level English datasets, comprising 14930 annotated turns and 8691 annotated dialogues respectively. The English dialogue data are extended to nine other languages with commercial machine translation systems. On xDial-Eval, we conduct comprehensive analyses of previous BERT-based metrics and the recently-emerged large language models. Lastly, we establish strong self-supervised and multilingual baselines. In terms of average Pearson correlations over all datasets and languages, the best baseline outperforms OpenAI's ChatGPT by absolute improvements of 6.5% and 4.6% at the turn and dialogue levels respectively, albeit with much fewer parameters. The data and code are publicly available at https://github.com/e0397123/xDial-Eval.

xDial-Eval: A Multilingual Open-Domain Dialogue Evaluation Benchmark

We present a novel approach to multilingual audio-visual speech recognition tasks by introducing a single model on a multilingual dataset. Motivated by a human cognitive system where humans can intuitively distinguish different languages without any conscious effort or guidance, we propose a model that can capture which language is given as an input speech by distinguishing the inherent similarities and differences between languages. To do so, we design a prompt fine-tuning technique into the largely pre-trained audio-visual representation model so that the network can recognize the language class as well as the speech with the corresponding language. Our work contributes to developing robust and efficient multilingual audio-visual speech recognition systems, reducing the need for language-specific models.

Intuitive Multilingual Audio-Visual Speech Recognition with a Single-Trained Model

Machine Translation systems can produce different types of errors, some of which are characterized as critical or catastrophic due to the specific negative impact that they can have on users. In this paper we focus on one type of critical error: added toxicity. We evaluate and analyze added toxicity when translating a large evaluation dataset (HOLISTICBIAS, over 472k sentences, covering 13 demographic axes) from English into 164 languages. An automatic toxicity evaluation shows that added toxicity across languages varies from 0% to 5%. The output languages with the most added toxicity tend to be low-resource ones, and the demographic axes with the most added toxicity include sexual orientation, gender and sex, and ability. We
also perform human evaluation on a subset of 8 translation directions, confirming the prevalence
of true added toxicity. We use a measurement of the amount of source contribution to the translation, where a low source contribution implies hallucination, to interpret what causes toxicity. Making use of the input attributions allows us to explain toxicity, because the source contributions significantly correlate with toxicity for 84% of languages studied. Given our findings, our recommendations to reduce added toxicity are to curate training data to avoid mistranslations, mitigate hallucination and check unstable translations.

Toxicity in Multilingual Machine Translation at Scale

This work explores the use of self-generated natural language explanations as an intermediate step for code-to-code translation with language models. Across three types of explanations and 19 programming languages constructed from the MultiPL-E dataset, we find the explanations to be particularly effective in the zero-shot case, improving performance by 12\% on average. Improvements with natural language explanations are particularly pronounced on difficult programs. We release our dataset, code, and canonical solutions in all 19 languages.

Explain-then-translate: an analysis on improving program translation with self-generated explanations

We propose CHiLL (Crafting High-Level Latents), an approach for natural-language specification of features for linear models. CHiLL prompts LLMs with expert-crafted queries to generate interpretable features from health records. The resulting noisy labels are then used to train a simple linear classifier. Generating features based on queries to an LLM can empower physicians to use their domain expertise to craft features that are clinically meaningful for a downstream task of interest, without having to manually extract these from raw EHR. We are motivated by a real-world risk prediction task, but as a reproducible proxy, we use MIMIC-III and MIMIC-CXR data and standard predictive tasks (e.g., 30-day readmission) to evaluate this approach. We find that linear models using automatically extracted features are comparably performant to models using reference features, and provide greater interpretability than linear models using “Bag-of-Words” features. We verify that learned feature weights align well with clinical expectations.

CHiLL: Zero-shot Custom Interpretable Feature Extraction from Clinical Notes with Large Language Models

While the NLP community has produced numerous summarization benchmarks,
none provide the rich annotations required 
to simultaneously address many important problems related 
to control and reliability.
We introduce a Wikipedia-derived benchmark,
complemented by a rich set of crowd-sourced annotations,
that supports $8$ interrelated tasks:
(i) extractive summarization;
(ii) abstractive summarization;
(iii) topic-based summarization;
(iv) compressing selected sentences into a one-line summary;
(v) surfacing evidence for a summary sentence;
(vi) predicting the factual accuracy of a summary sentence;
(vii) identifying unsubstantiated spans in a summary sentence;
(viii) correcting factual errors in summaries.
We compare various methods on this benchmark and discover
that on multiple tasks, moderately-sized fine-tuned models 
consistently outperform much larger few-shot prompted language models.
For factuality-related tasks, we also evaluate existing heuristics 
to create training data and find that training on them 
results in worse performance than training on $20\times$ less human-labeled data.
Our articles draw from 6 domains,
facilitating cross-domain analysis.
On some tasks, the amount of training data 
matters more than the domain where it comes from,
while for other tasks training specifically on data from the target domain, 
even if limited, is more beneficial.

USB: A Unified Summarization Benchmark Across Tasks and Domains

Multi-aspect controllable text generation aims to generate fluent sentences that possess multiple desired attributes simultaneously.
Traditional methods either require expensive iteration / searching within the discrete text space during the decoding stage, or train separate controllers for each aspect, resulting in a degradation of text quality due to the discrepancy between different aspects. To address these limitations, we introduce a novel approach for $\textbf{M}$ulti-$\textbf{a}$spect $\textbf{c}$ontrol, namely MacLaSa, that estimates compact $\textbf{La}$tent space for multiple aspects, and performs efficient $\textbf{Sa}$mpling with a fast sampler. To eliminate the domain discrepancies between different aspects, we first utilize a variational autoencoder (VAE) network to map text sequences from various data sources into close latent representations. The estimated latent space enables the formulation of joint energy-based models and the plugging in of arbitrary attribute discriminators to achieve multi-aspect control. Afterwards, we draw latent samples with a fast sampler based on ordinary differential equations and feed sampled examples to the VAE decoder to produce target text sequences. Experimental results demonstrate that MacLaSa outperforms strong baselines on both attribute relevance and textual quality while maintaining a high inference speed.

MacLaSa: Multi-Aspect Controllable Text Generation via Efficient Sampling from Compact Latent Space

Multimodal Named Entity Recognition (MNER) on social media aims to enhance textual entity prediction by incorporating image-based clues. Existing studies mainly focus on maximizing the utilization of pertinent image information or incorporating external knowledge from explicit knowledge bases. However, these methods either neglect the necessity of providing the model with external knowledge, or encounter issues of high redundancy in the retrieved knowledge. In this paper, we present PGIM --- a two-stage framework that aims to leverage ChatGPT as an implicit knowledge base and enable it to heuristically generate auxiliary knowledge for more efficient entity prediction. Specifically, PGIM contains a Multimodal Similar Example Awareness module that selects suitable examples from a small number of predefined artificial samples. These examples are then integrated into a formatted prompt template tailored to the MNER and guide ChatGPT to generate auxiliary refined knowledge. Finally, the acquired knowledge is integrated with the original text and fed into a downstream model for further processing. Extensive experiments show that PGIM outperforms state-of-the-art methods on two classic MNER datasets and exhibits a stronger robustness and generalization capability.

Prompting ChatGPT in MNER: Enhanced Multimodal Named Entity Recognition with Auxiliary Refined Knowledge

Large language models (LLMs) have shown nearly saturated performance on many natural language processing (NLP) tasks. As a result, it is natural for people to believe that LLMs have also mastered abilities such as time understanding and reasoning. However, research on the temporal sensitivity of LLMs has been insufficiently emphasized. To fill this gap, this paper constructs Multiple Sensitive Factors Time QA (MenatQA), which encompasses three temporal factors (scope factor, order factor, counterfactual factor) with total 2,853 samples for evaluating the time comprehension and reasoning abilities of LLMs. This paper tests current mainstream LLMs with different parameter sizes, ranging from billions to hundreds of billions. The results show most LLMs fall behind smaller temporal reasoning models with different degree on these factors. In specific, LLMs show a significant vulnerability to temporal biases and depend heavily on the temporal information provided in questions. Furthermore, this paper undertakes a preliminary investigation into potential improvement strategies by devising specific prompts and leveraging external tools. These approaches serve as valuable baselines or references for future research endeavors.

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