Singapore

Voice-controlled AI dialogue systems are susceptible to noise from phonetic variations and failure to resolve ambiguous entities. Typically, personalized entity resolution (ER) and/or query rewrites (QR) are deployed to recover from these error modes. Previous work in this field achieves personalization by constraining retrieval search space to personalized indices built from user&#39;s historical interactions with the device. While constrained retrieval achieves high precision, predictions are limited to entities in recent user history, which offers low coverage of future requests. Further, maintaining individual indices for millions of users is memory intensive and difficult to scale. In this work, we propose a personalized entity retrieval system that is robust to phonetic noise and ambiguity but is not limited to a personalized index. We achieve this by embedding user listening preferences into a contextual query embedding used in retrieval. We demonstrate our model&#39;s ability to correct multiple error modes and show 91% improvement over baseline on the entity retrieval task. Finally, we optimize the end-to-end approach to fit within online latency constraints while maintaining gains in performance.

EMNLP 2023

Personalized Dense Retrieval on Global Index for Voice-enabled Conversational Systems

conversaional ai

entity retrieval

personalization

### Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Message from the General Chair: 
*It is my great pleasure and honor to welcome you to the 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025), held in beautiful Vienna, Austria, from July 27 to August 1, 2025. ACL2025continues our field’s tradition of excellence in scholarship, innovation, and inclusivity, and I am deeply grateful to the many volunteers who have worked tirelessly to bring this event to life.* 
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ACL 2025

Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Voice-controlled AI dialogue systems are susceptible to noise from phonetic variations and failure to resolve ambiguous entities. Typically, personalized entity resolution (ER) and/or query rewrites (QR) are deployed to recover from these error modes. Previous work in this field achieves personalization by constraining retrieval search space to personalized indices built from user's historical interactions with the device. While constrained retrieval achieves high precision, predictions are limited to entities in recent user history, which offers low coverage of future requests. Further, maintaining individual indices for millions of users is memory intensive and difficult to scale. In this work, we propose a personalized entity retrieval system that is robust to phonetic noise and ambiguity but is not limited to a personalized index. We achieve this by embedding user listening preferences into a contextual query embedding used in retrieval. We demonstrate our model's ability to correct multiple error modes and show 91% improvement over baseline on the entity retrieval task. Finally, we optimize the end-to-end approach to fit within online latency constraints while maintaining gains in performance.

technical paper

**Welcome to EMNLP 2023!**

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Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

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EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

Relevance ranking system plays a crucial role in video search on streaming platforms. Most relevance ranking methods focus on text modality, incapable of fully exploiting cross-modal cues present in video. Recent multi-modal models have demonstrated promise in various vision-language tasks but provide limited help for downstream query-video relevance tasks due to the discrepency between relevance ranking-agnostic pre-training objectives and the real video search scenarios that demand comprehensive relevance modeling. To address these challenges, we propose a QUery-Aware pre-training model with multi-modaLITY (QUALITY) that incorporates hard-mined query information as alignment targets and utilizes video tag information for guidance. QUALITY is integrated into our relevance ranking model, which leverages multi-modal knowledge and improves ranking optimization method based on ordinal regression. Extensive experiments show our proposed model significantly enhances video search performance.

Query-aware Multi-modal based Ranking Relevance in Video Search

Zero-shot retrieval tasks such as the BEIR benchmark reveal out-of-domain generalization as a key weakness of high-performance dense retrievers. As a solution, domain adaptation for dense retrievers has been actively studied. A notable approach is synthesizing domain-specific data, by generating pseudo queries (PQ), for fine-tuning with domain-specific relevance between PQ and documents. Our contribution is showing that key biases can cause sampled PQ to be irrelevant, negatively contributing to generalization. We propose to preempt their generation, by dividing the generation into simpler subtasks, of generating relevance explanations and guiding the generation to avoid negative generalization. Experiment results show that our proposed approach is more robust to domain shifts, validated on challenging BEIR zero-shot retrieval tasks.

Relevance-assisted Generation for Robust Zero-shot Retrieval

Product matching is the task of matching a seller-listed item to an appropriate product. It is a critical task for an e-commerce platform, and the approach needs to be efficient to run in a large-scale setting. A dual encoder approach has been a common practice for product matching recently, due to its high performance and computation efficiency. In this paper, we propose a two-stage training for the dual encoder model. Stage 1 trained a dual encoder to identify the more informative training data. Stage 2 then train on the more informative data to get a better dual encoder model. This technique is a learned approach for building training data. We evaluate the retrieval-enhanced training on two different datasets: a publicly available Large-Scale Product Matching dataset and a real-world e-commerce dataset containing 47 million products. Experiment results show that our approach improved by 2% F1 on the public dataset and 9% F1 on the real-world e-commerce dataset.

Retrieval-Enhanced Dual Encoder Training for Product Matching

Personalization of automatic speech recognition (ASR) models is a widely studied topic because of its many practical applications. Most recently, attention-based contextual biasing techniques are used to improve the recognition of rare words and/or domain specific entities. However, due to performance constraints, the biasing is often limited to a few thousand entities, restricting real-world usability. To address this, we first propose a "Retrieve and Copy" mechanism to improve latency while retaining the accuracy even when scaled to a large catalog. We also propose a training strategy to overcome the degradation in recall at such scale due to an increased number of confusing entities. Overall, our approach achieves up to 6% more Word Error Rate reduction (WERR) and 3.6% absolute improvement in F1 when compared to a strong baseline. Our method also allows for large catalog sizes of up to 20K without significantly affecting WER and F1-scores, while achieving at least 20% inference speedup per acoustic frame.

Retrieve and Copy: Scaling ASR Personalization to Large Catalogs

The latest industrial inference engines, such as FasterTransformer and TurboTransformers, have verified that half-precision floating point (FP16) and 8-bit integer (INT8) quantization can greatly improve model inference speed. However, the existing INT8 quantization methods are too complicated, and improper usage will lead to model performance damage greatly. In this paper, we develop a toolkit for users to easily quantize their models for inference, in which Self-Adaptive Mixed-Precision (SAMP) is proposed to automatically control quantization rate by a mixed-precision architecture to balance model accuracy and efficiency. Experimental results show that our SAMP toolkit has a higher speedup than PyTorch and FasterTransformer while ensuring the required accuracy. In addition, SAMP is based on a modular design, decoupling the tokenizer, embedding, encoder and target layers, which allows users to handle various downstream tasks and can be seamlessly integrated into PyTorch.

SAMP: A Model Inference Toolkit of Post-Training Quantization for Text Processing via Self-Adaptive Mixed-Precision | VIDEO

ITN involves rewriting the verbalised form of text from spoken transcripts to its corresponding written form. The task inherently expects challenges in identifying ITN entries due to spelling variations in words arising out of dialects, transcription errors etc. Additionally, in Tamil, word boundaries between adjacent words in a sentence often get obscured due to Punarchi, i.e. phonetic transformation of these boundaries. Being morphologically rich, the words in Tamil show a high degree of agglutination due to inflection and clitics. The combination of such factors leads to a high degree of surface-form variations, making scalability with pure rule-based approaches difficult. Instead, we experiment with fine-tuning three pre-trained neural LMs, consisting of a seq2seq model (s2s), a non-autoregressive text editor (NAR) and a sequence tagger + rules combination (tagger). While the tagger approach works best in a fully-supervised setting, s2s performs the best (98.05 F-Score) when augmented with additional data, via bootstrapping and data augmentation (DA&B). S2S reports a cumulative percentage improvement of 20.1 %, and statistically significant gains for all our models with DA&B. Compared to a fully supervised setup, bootstrapping alone reports a percentage improvement as high as 14.12 %, even with a small seed set of 324 ITN entries.

Scaling Neural ITN for Numbers and Temporal Expressions in Tamil: Findings for an Agglutinative Low-resource Language | VIDEO

We present Speakerly, a new real-time voice-based writing assistance system that helps users with text composition across various use cases such as emails, instant messages, and notes. The user can interact with the system through instructions or dictation, and the system generates a well-formatted and coherent document. We describe the system architecture and detail how we address the various challenges while building and deploying such a system at scale. More specifically, our system uses a combination of small, task-specific models as well as pre-trained language models for fast and effective text composition while supporting a variety of input modes for better usability.

Speakerly: A Voice-based Writing Assistant for Text Composition

In the context of a voice assistant system, steering refers to the phenomenon in which a user issues a follow-up command attempting to direct or clarify a previous turn. We propose STEER, a steering detection model that predicts whether a follow-up turn is a user's attempt to steer the previous command. Constructing a training dataset for steering use cases poses challenges due to the cold-start problem. To overcome this, we developed heuristic rules to sample opt-in usage data, approximating positive and negative samples without any annotation. Our experimental results show promising performance in identifying steering intent, with over 95% accuracy on our sampled data. Moreover, STEER, in conjunction with our sampling strategy, aligns effectively with real-world steering scenarios, as evidenced by its strong zero-shot performance on a human-graded evaluation set. In addition to relying solely on user transcripts as input, we introduce STEER+, an enhanced version of the model. STEER+ utilizes a semantic parse tree to provide more context on out-of-vocabulary words, such as named entities that often occur at the sentence boundary. This further improves model performance, reducing error rate in domains where entities frequently appear, such as messaging. Lastly, we present a data analysis that highlights the improvement in user experience when voice assistants support steering use cases.

STEER: Semantic Turn Extension-Expansion Recognition for Voice Assistants | VIDEO

Multi-label text classification is a critical task in the industry. It helps to extract structured information from large amount of textual data. We propose Text to Topic (Text2Topic), which achieves high multi-label classification performance by employing a Bi-Encoder Transformer architecture that utilizes concatenation, subtraction, and multiplication of embeddings on both text and topic. Text2Topic also supports zero-shot predictions, produces domain-specific text embeddings, and enables production-scale batch-inference with high throughput. The final model achieves accurate and comprehensive results compared to state-of-the-art baselines, including large language models (LLMs).

In this study, a total of 239 topics are defined, and around 1.6 million text-topic pairs annotations (in which 200K are positive) are collected on approximately 120K texts from 3 main data sources on Booking.com. The data is collected with optimized smart sampling and partial labeling. The final Text2Topic model is deployed on a real-world stream processing platform, and it outperforms other models with 92.9% micro mAP, as well as a 75.8% macro mAP score. We summarize the modeling choices which are extensively tested through ablation studies, and share detailed in-production decision-making steps.

Text2Topic: Multi-Label Text Classification System for Efficient Topic Detection in User Generated Content with Zero-Shot Capabilities

Product question answering (PQA) aims to provide an instant response to customer questions posted on shopping message boards, social media, brand websites and retail stores. In this paper, we propose a distantly supervised solution to answer customer questions by using product information. Auto-answering questions using product information poses two main challenges:(i) labelled data is not readily available (ii)lengthy product information requires attending to various parts of the text to answer the question. To this end, we first propose a novel distant supervision based NLI model to prepare training data without any manual efforts. To deal with lengthy context, we factorize answer generation into two sub-problems. First, given product information, model extracts evidence spans relevant to question. Then, model leverages evidence spans to generate answer. Further, we propose two novelties in fine-tuning approach: (i) First, we jointly fine-tune model for both the tasks in end-to-end manner and showcase that it outperforms standard multi-task fine-tuning. (ii) Next, we introduce an auxiliary contrastive loss for evidence extraction. We show that combination of these two ideas achieves an absolute improvement of 6% in accuracy (human evaluation) over baselines.

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