Singapore

Developing an efficient retriever to retrieve knowledge from a large-scale knowledge base (KB) is critical for task-oriented dialogue systems to effectively handle localized and specialized tasks. However, widely used generative models such as T5 and ChatGPT often struggle to differentiate subtle differences among the retrieved KB records when generating responses, resulting in suboptimal quality of generated responses. In this paper, we propose the application of maximal marginal likelihood to train a perceptive retriever by utilizing signals from response generation for supervision. In addition, our approach goes beyond considering solely retrieved entities and incorporates various meta knowledge to guide the generator, thus improving the utilization of knowledge. We evaluate our approach on three task-oriented dialogue datasets using T5 and ChatGPT as the backbone models. The results demonstrate that when combined with meta knowledge, the response generator can effectively leverage high-quality knowledge records from the retriever and enhance the quality of generated responses. The code of this work is available at https://github.com/shenwzh3/MK-TOD.

EMNLP 2023

Retrieval-Generation Alignment for End-to-End Task-Oriented Dialogue System | VIDEO

retrieval-generation misalignment

meta knowledge

dialog system

poster

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

Modern systems for multi-hop question answering (QA) typically break questions into a sequence of reasoning steps, termed chain-of-thought (CoT), before arriving at a final answer. Often, multiple chains are sampled and aggregated through a voting mechanism over the final answers, but the intermediate steps themselves are discarded. While such approaches improve performance, they do not consider the relations between intermediate steps across chains and do not provide a unified explanation for the predicted answer. We introduce Multi-Chain Reasoning (MCR), an approach which prompts large language models to meta-reason over multiple chains of thought, rather than aggregate their answers. MCR examines different reasoning chains, mixes information between them and selects the most relevant facts in generating an explanation and predicting the answer. MCR outperforms strong baselines on 7 multi-hop QA datasets. Moreover, our analysis reveals that MCR explanations exhibit high quality, enabling humans to verify its answers.

Answering Questions by Meta-Reasoning over Multiple Chains of Thought

In the financial domain, conducting entity-level sentiment analysis is crucial for accurately assessing the sentiment directed toward a specific financial entity. To our knowledge, no publicly available dataset currently exists for this purpose. In this work, we introduce an entity-level sentiment classification dataset, called FinEntity, that annotates financial entity spans and their sentiment (positive, neutral, and negative) in financial news. We document the dataset construction process in the paper. Additionally, we benchmark several pre-trained models (BERT, FinBERT, etc.) and ChatGPT on entity-level sentiment classification. In a case study, we demonstrate the practical utility of using FinEntity in monitoring cryptocurrency markets. The data and code of FinEntity is available at https://github.com/yixuantt/FinEntity.

FinEntity: Entity-level Sentiment Classification for Financial Texts

The CoNLL-03 corpus is arguably the most well-known and utilized benchmark dataset for named entity recognition (NER). However, prior works found significant numbers of annotation errors, incompleteness, and inconsistencies in the data. This poses challenges to objectively comparing NER approaches and analyzing their errors, as current state-of-the-art models achieve F1-scores that are comparable to or even exceed the estimated noise level in CoNLL-03. To address this issue, we present a comprehensive relabeling effort assisted by automatic consistency checking that corrects 7.0% of all labels in the English CoNLL-03. Our effort adds a layer of entity linking annotation both for better explainability of NER labels and as additional safeguard of annotation quality. Our experimental evaluation finds not only that state-of-the-art approaches reach significantly higher F1-scores (97.1%) on our data, but crucially that the share of correct predictions falsely counted as errors due to annotation noise drops from 47% to 6%. This indicates that our resource is well suited to analyze the remaining errors made by state-of-the-art models, and that the theoretical upper bound even on high resource, coarse-grained NER is not yet reached.
To facilitate such analysis, we make CleanCoNLL publicly available to the research community.

CleanCoNLL: A Nearly Noise-Free Named Entity Recognition Dataset

Question answering plays a pivotal role in human daily life because it involves our acquisition of knowledge about the world. However, due to the dynamic and ever-changing nature of real-world facts, the answer can be completely different when the time constraint in the question changes. Recently, Large Language Models (LLMs) have shown remarkable intelligence in question answering, while our experiments reveal that the aforementioned problems still pose a significant challenge to existing LLMs. This can be attributed to the LLMs' inability to perform rigorous reasoning based on surface-level text semantics. To overcome this limitation, rather than requiring LLMs to directly answer the question, we propose a novel approach where we reframe the $\textbf{Q}$uestion $\textbf{A}$nswering task $\textbf{a}$s $\textbf{P}$rogramming ($\textbf{QAaP}$). Concretely, by leveraging modern LLMs' superior capability in understanding both natural language and programming language, we endeavor to harness LLMs to represent diversely expressed text as well-structured code and select the best matching answer from multiple candidates through programming. We evaluate our QAaP framework on several time-sensitive question answering datasets and achieve decent improvement, up to $14.5$% over strong baselines.

Question Answering as Programming for Solving Time-Sensitive Questions | VIDEO

Relation extraction is a crucial task in natural language processing (NLP) and information retrieval (IR). Previous work on event relation extraction mainly focuses on hierarchical, temporal and causal relations. Such relationships consider two events to be independent in terms of syntax and semantics, but they fail to recognize the interdependence between events. To bridge this gap, we introduce a human-annotated Event Dependency Relation dataset (EDeR). The annotation is done on a sample of documents from the OntoNotes dataset, which has the additional benefit that it integrates with existing, orthogonal, annotations of this dataset. We investigate baseline approaches for EDeR's event dependency relation prediction. We show that recognizing such event dependency relations can further benefit critical NLP tasks, including semantic role labelling and co-reference resolution.

EDeR: Towards Understanding Dependency Relations Between Events

The challenges facing speech recognition systems, such as variations in pronunciations, adverse audio conditions, and the scarcity of labeled data, emphasize the necessity for a post-processing step that corrects recurring errors. Previous research has shown the advantages of employing dedicated error correction models, yet training such models requires large amounts of labeled data which is not easily obtained. To overcome this limitation, synthetic transcribed-like data is often utilized, however, bridging the distribution gap between transcribed errors and synthetic noise is not trivial.
In this paper, we demonstrate that the performance of correction models can be significantly increased by training solely using synthetic data. 
Specifically, we empirically show that: (1) synthetic data generated using the error distribution derived from a set of transcribed data outperforms the common approach of applying random perturbations; (2) applying language-specific adjustments to the vocabulary of a BPE tokenizer strike a balance between adapting to unseen distributions and retaining knowledge of transcribed errors.
We showcase the benefits of these key observations, and evaluate our approach using multiple languages, speech recognition systems and prominent speech recognition datasets.

Optimized Tokenization for Transcribed Error Correction

Conversational Question Answering (CQA) aims to provide natural language answers to users in information-seeking dialogues. Existing CQA benchmarks often evaluate models using pre-collected human-human conversations. However, replacing the model-predicted dialogue history with ground truth compromises the naturalness and sustainability of CQA evaluation. While previous studies proposed using predicted history and rewriting techniques to address unresolved coreferences and incoherencies, this approach renders the question self-contained from the conversation. In this paper, we propose a novel automatic evaluation approach, interview evaluation. Specifically, ChatGPT acts as the interviewer (Q agent) with a set of carefully designed prompts, and the CQA model under test serves as the interviewee (A agent). During the interview evaluation, questions are dynamically generated by the Q agent to guide the A agent in predicting the correct answer through an interactive process. We evaluated four different models on QuAC and two models on CoQA in our experiments. The experiment results demonstrate that our interview evaluation has advantages over previous CQA evaluation approaches, particularly in terms of naturalness and coherence. The source code is made publicly available.

Interview Evaluation: A Novel Approach for Automatic Evaluation of Conversational Question Answering Models

The recent success of general-domain large language models (LLMs) has significantly changed the natural language processing paradigm towards a unified foundation model across domains and applications. In this paper, we focus on assessing the performance of GPT-4, the most capable LLM so far, on the text-based applications for radiology reports, comparing against state-of-the-art (SOTA) radiology-specific models. Exploring various prompting strategies, we evaluated GPT-4 on a diverse range of common radiology tasks and we found GPT-4 either outperforms or is on par with current SOTA radiology models. With zero-shot prompting, GPT-4 already obtains substantial gains 
($\approx$ 10\% absolute improvement) over radiology models in temporal sentence similarity classification (accuracy) and natural language inference ($F_1$). For tasks that require learning dataset-specific style or schema (e.g. findings summarisation), GPT-4 improves with example-based prompting and matches supervised SOTA. Our extensive error analysis with a board-certified radiologist shows GPT-4 has a sufficient level of radiology knowledge with only occasional errors in complex context that require nuanced domain knowledge. For findings summarisation, GPT-4 outputs are found to be overall comparable with existing manually-written impressions.

Exploring the Boundaries of GPT-4 in Radiology | VIDEO

We present a novel retrofitting method to induce emotion aspects into pre-trained language models (PLMs) such as BERT and RoBERTa. Our method updates pre-trained network weights using contrastive learning so that the text fragments exhibiting similar emotions are encoded nearby in the representation space, and the fragments with different emotion content are pushed apart. While doing so, it also ensures that the linguistic knowledge already present in PLMs is not inadvertently perturbed. The language models retrofitted by our method, i.e., BERTEmo and RoBERTaEmo, produce emotion-aware text representations, as evaluated through different clustering and retrieval metrics. For the downstream tasks on sentiment analysis and sarcasm detection, they perform better than their pre-trained counterparts (about 1% improvement in F1-score) and other existing approaches. Additionally, a more significant boost in performance is observed for the retrofitted models over pre-trained ones in few-shot learning setting.

Retrofitting Light-weight Language Models for Emotions using Supervised Contrastive Learning | VIDEO

Despite the impressive performance of ASR models on mainstream benchmarks, their performance on rare words is unsatisfactory. In enterprise settings, often a focused list of entities (such as locations, names, etc) are available which can be used to adapt the model to the terminology of specific domains. In this paper, we present a novel inference algorithm that improves the prediction of state-of-the-art ASR models using nearest-neighbor-based matching on an inference-time word list. We consider both the Transducer architecture that is useful in the streaming setting, and state-of-the-art encoder-decoder models such as Whisper.

In our approach, a list of rare entities is indexed in a memory by synthesizing speech for each entry, and then storing the internal acoustic and language model states obtained from the best possible alignment on the ASR model. The memory is organized as a trie which we harness to perform a stateful lookup during inference. A key property of our extension is that we prevent spurious matches by restricting to only word-level matches. In our experiments on publicly available datasets and private benchmarks, we show that our method is effective in significantly improving rare word recognition.

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Answering Questions by Meta-Reasoning over Multiple Chains of Thought

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