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This paper presents a novel framework for quantitatively evaluating the interactive ChatGPT model in the context of suicidality assessment from social media posts, utilizing the University of Maryland Reddit suicidality dataset. We conduct a technical evaluation of ChatGPT&#39;s performance on this task using Zero-Shot and Few-Shot experiments and compare its results with those of two fine-tuned transformer-based models. Additionally, we investigate the impact of different temperature parameters on ChatGPT&#39;s response generation and discuss the optimal temperature based on the inconclusiveness rate of ChatGPT. Our results indicate that while ChatGPT attains considerable accuracy in this task, transformer-based models fine-tuned on human-annotated datasets exhibit superior performance. Moreover, our analysis sheds light on how adjusting the ChatGPT&#39;s hyperparameters can improve its ability to assist mental health professionals in this critical task.

ACL 2023

ChatGPT for Suicide Risk Assessment on Social Media: Quantitative Evaluation of Model Performance, Potentials and Limitations

transformer based classification

chatgpt

suicide detection

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
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The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing.

This paper presents a novel framework for quantitatively evaluating the interactive ChatGPT model in the context of suicidality assessment from social media posts, utilizing the University of Maryland Reddit suicidality dataset. We conduct a technical evaluation of ChatGPT's performance on this task using Zero-Shot and Few-Shot experiments and compare its results with those of two fine-tuned transformer-based models. Additionally, we investigate the impact of different temperature parameters on ChatGPT's response generation and discuss the optimal temperature based on the inconclusiveness rate of ChatGPT. Our results indicate that while ChatGPT attains considerable accuracy in this task, transformer-based models fine-tuned on human-annotated datasets exhibit superior performance. Moreover, our analysis sheds light on how adjusting the ChatGPT's hyperparameters can improve its ability to assist mental health professionals in this critical task.

workshop paper

Domain adaptation is an important and widely studied problem in natural language processing. A large body of literature tries to solve this problem by adapting models trained on the source domain to the target domain. In this paper, we instead solve this problem from a dataset perspective. We modify the source domain dataset with simple lexical transformations to reduce the domain shift between the source dataset distribution and the target dataset distribution. We find that models trained on the transformed source domain dataset performs significantly better than zero-shot models. Using our proposed transformations to convert standard English to tweets, we reach an unsupervised part-of-speech (POS) tagging accuracy of 92.14 % (from 81.54 % zero shot accuracy), which is only slightly below the supervised performance of 94.45 %. We also use our proposed transformations to synthetically generate tweets and augment the Twitter dataset to achieve state-of-the-art performance for POS tagging.

Unsupervised Domain Adaptation using Lexical Transformations and Label Injection for Twitter Data

Consumers of services and products exhibit a wide range of behaviors on social networks when they are dissatisfied. In this paper, we consider three types of cynical expressions -- negative feelings, specific reasons, and attitude of being right -- and annotate a corpus of 3189 comments in Spanish on car analysis channels from YouTube. We evaluate both token classification and text classification settings for this problem, and compare performance of different pre-trained models including BETO, SpanBERTa, Multilingual Bert, and RoBERTuito. The results show that models achieve performance above 0.8 F1 for all types of cynical expressions in the text classification setting, but achieve lower performance (around 0.6-0.7 F1) for the harder token classification setting.

Transformer-based cynical expression detection in a corpus of Spanish YouTube reviews

Emotions are experienced and expressed differently across the world. In order to use Large Language Models (LMs) for multilingual tasks that require emotional sensitivity, LMs must reflect this cultural variation in emotion. We present our investigation on whether the widely-used multilingual LMs in 2023 reflect differences in emotional expressions across cultures and languages. We find that embeddings obtained from LMs (e.g., XLM-RoBERTa) are Anglocentric, and generative LMs (e.g., ChatGPT) reflect Western norms, even when responding to prompts in other languages. Our results show that multilingual LMs do not successfully learn the culturally appropriate nuances of emotion and we highlight possible research directions towards correcting this.

Multilingual Language Models are not Multicultural: A Case Study in Emotion

As the e-commerce market continues to expand and online transactions proliferate, customer reviews have emerged as a critical element in shaping the purchasing decisions of prospective buyers. Previous studies have endeavored to identify key aspects of customer reviews through the development of sentiment analysis models and topic models. However, extracting specific dissatisfaction factors remains a challenging task. In this study, we delineate the pain point detection problem and propose Painsight, an unsupervised framework for automatically extracting distinct dissatisfaction factors from customer reviews without relying on ground truth labels. Painsight employs pre-trained language models to construct sentiment analysis and topic models, leveraging attribution scores derived from model gradients to extract dissatisfaction factors. Upon application of the proposed methodology to customer review data spanning five product categories, we successfully identified and categorized dissatisfaction factors within each group, as well as isolated factors for each type. Notably, Painsight outperformed benchmark methods, achieving substantial performance enhancements and exceptional results in human evaluations.

Painsight: An Extendable Opinion Mining Framework for Detecting Pain Points Based on Online Customer Reviews

Emotion Recognition in Conversations (ERC) has been gaining increasing
importance as conversational agents become more and more common. Recognizing
emotions is key for effective communication, being a crucial component in the
development of effective and empathetic conversational agents. Knowledge and
understanding of the conversational context are extremely valuable for
identifying the emotions of the interlocutor. We thus approach Emotion
Recognition in Conversations leveraging the conversational context, i.e.,
taking into attention previous conversational turns. The usual approach to
model the conversational context has been to produce context-independent
representations of each utterance and subsequently perform contextual modeling
of these. Here we propose context-dependent embedding representations of each
utterance by leveraging the contextual representational power of pre-trained
transformer language models. In our approach, we feed the conversational
context appended to the utterance to be classified as input to the RoBERTa
encoder, to which we append a simple classification module, thus discarding the
need to deal with context after obtaining the embeddings since these constitute
already an efficient representation of such context. We also investigate how
the number of introduced conversational turns influences our model performance.
The effectiveness of our approach is validated on the open-domain DailyDialog
dataset and on the task-oriented EmoWOZ dataset.

Context-Dependent Embedding Utterance Representations for Emotion Recognition in Conversations

Social media provide a rich source of data that can be mined and used for a wide variety of research purposes. However, annotating this data can be expensive, yet necessary for state-of-the-art pre-trained language models to achieve high prediction performance. Therefore, we combine pool-based active learning based on prediction uncertainty (an established method for reducing annotation costs) with unsupervised task adaptation through Masked Language Modeling (MLM). The results on three different datasets (two social media corpora, one benchmark dataset) show that task adaptation significantly improves results and that with only a fraction of the available training data, this approach reaches similar F1-scores as those achieved by an upper-bound baseline model fine-tuned on all training data. We hereby contribute to the scarce corpus of research on active learning with pre-trained language models and propose a cost-efficient annotation sampling and fine-tuning approach that can be applied to a wide variety of tasks and datasets.

Combining Active Learning and Task Adaptation with BERT for Cost-Effective Annotation of Social Media Datasets

In this paper, we leverage the GPT-3.5 language model both using the Chat-GPT API interface and the GPT-3.5 API interface to generate realistic examples of anti-vaccination tweets in Dutch with the aim of augmenting an imbalanced multi-label vaccine hesitancy argumentation classification dataset. In line with previous research, we devise a prompt that, on the one hand, instructs the model to generate realistic examples based on the gold standard dataset and, on the other hand, to assign multiple pseudo-labels (or a single pseudo-label) to the generated instances. We then augment our gold standard data with the generated examples and evaluate the impact thereof in a cross-validation setting with several state-of-the-art Dutch large language models. This augmentation technique predominantly shows improvements in F1 for classifying underrepresented classes while increasing the overall recall, paired with a slight decrease in precision for more common classes. Furthermore, we examine how well the synthetic data generalises to human data in the classification task. To our knowledge, we are the first to utilise Chat-GPT and GPT-3.5 for augmenting a Dutch multi-label dataset classification task.

Improving Dutch Vaccine Hesitancy Monitoring via Multi-Label Data Augmentation with GPT-3.5

This paper introduces the first emotion-annotated dataset for the Dari variant of Persian spoken in Afghanistan. The LetHerLearn dataset contains 7,600 tweets posted in reaction to the Taliban’s ban of women’s rights to education in 2022 and has been manually annotated according to Ekman’s emotion categories. We here detail the data collection and annotation process, present relevant dataset statistics as well as initial experiments on the resulting dataset, benchmarking a number of different neural architectures for the task of Dari emotion classification.

Emotion Analysis of Tweets Banning Education in Afghanistan

The prevalence of hate speech on online platforms has become a pressing concern for society, leading to increased attention towards detecting hate speech. Prior work in this area has primarily focused on identifying hate speech at the utterance level that reflects the complex nature of hate speech. In this paper, we propose a targeted and efficient approach to identifying hate speech by detecting slurs at the lexical level using contextualized word embeddings. We hypothesize that slurs have a systematically different representation than their neutral counterparts, making them identifiable through existing methods for discovering semantic dimensions in word embeddings. The results demonstrate the effectiveness of our approach in predicting slurs, confirming linguistic theory that the meaning of slurs is stable across contexts. Our robust hate dimension approach for slur identification offers a promising solution to tackle a smaller yet crucial piece of the complex puzzle of hate speech detection.

Identifying Slurs and Lexical Hate Speech via Light-Weight Dimension Projection in Embedding Space

The problem of subjectivity detection is often approached as a preparatory binary task for sentiment analysis, despite the fact that theoretically subjectivity is often defined as a matter of degree. In this work, we approach subjectivity analysis as a regression task and test the efficiency of a transformer RoBERTa model in annotating subjectivity of online news, including news from social media, based on a small subset of human-labeled training data. The results of experiments comparing our model to an existing rule-based subjectivity regressor and a state-of-the-art binary classifier reveal that: 1) our model highly correlates with the human subjectivity ratings and outperforms the widely used rule-based "pattern" subjectivity regressor (De Smedt and Daelemans, 2012); 2) our model performs well as a binary classifier and generalizes to the benchmark subjectivity dataset (Pang and Lee, 2004); 3) in contrast, state-of-the-art classifiers trained on the benchmark dataset show catastrophic performance on our human-labeled data. The results bring to light the issues of the gold standard subjectivity dataset, and the models trained on it, which seem to distinguish between the origin/style of the texts rather than subjectivity as perceived by human English speakers.

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Unsupervised Domain Adaptation using Lexical Transformations and Label Injection for Twitter Data

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