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Task-oriented dialogue (TOD) systems have been applied in a range of domains to support human users to achieve specific goals. Systems are typically constructed for a single domain or language and do not generalise well beyond this. Their extension to other languages in particular is restricted by the lack of available training data for many of the world’s languages. To support work on Natural Language Understanding (NLU) in TOD across multiple languages and domains simultaneously, we constructed MULTI3NLU++, a multilingual, multi-intent, multi-domain dataset. MULTI3NLU++ extends the English-only NLU++ dataset to include manual translations into a range of high, medium and low resource languages (Spanish, Marathi, Turkish and Amharic), in two domains (banking and hotels). MULTI3NLU++ inherits the multi-intent property of NLU++, where an utterance may be labelled with multiple intents, providing a more realistic representation of a user’s goals and aligning with the more complex tasks that commercial systems aim to model. We use MULTI3NLU++ to benchmark state-of-the-art multilingual language models as well as Machine Translation and Question Answering systems for the NLU task of intent detection for TOD systems in the multilingual setting. The results demonstrate the challenging nature of the dataset, particularly in the low-resource language setting.

ACL 2023

Multi3NLU++: A Multilingual, Multi-Intent, Multi-Domain Dataset for Natural Language Understanding in Task-Oriented Dialogue

multi intent

task oriented

multilingual

dataset

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
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The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing.

workshop paper

Task-oriented dialog (TOD) agents often ground their responses on external knowledge bases (KBs). These KBs can be dynamic and may be updated frequently. Existing approaches for learning TOD agents assume the KB snapshot contemporary to each individual dialog is available during training. However, in real-world scenarios, only the latest KB snapshot is available during training and as a result, the train dialogs may contain facts conflicting with the latest KB. These dialog-KB inconsistencies in the training data may potentially confuse the TOD agent learning algorithm.
In this work, we define the novel problem of learning a TOD agent with dialog-KB inconsistencies in the training data. We propose a Dialog-KB Arbitration Framework (DKAF) which reduces the dialog-KB inconsistencies by predicting the contemporary KB snapshot for each train dialog. These predicted KB snapshots are then used for training downstream TOD agents. As there are no existing datasets with dialog-KB inconsistencies, we systematically introduce inconsistencies in two publicly available dialog datasets. We show that TOD agents trained with DKAF perform better than existing baselines on both these datasets.

DKAF: KB Arbitration for Learning Task-Oriented Dialog Systems with Dialog-KB Inconsistencies

Despite their widespread adoption, neural conversation models have yet to exhibit natural chat capabilities with humans. In this research, we examine user utterances as causes and generated responses as effects, recognizing that changes in a cause should produce a different effect. To further explore this concept, we have compiled and expanded upon a new dataset called CausalDialogue through crowd-
sourcing. This dataset includes multiple cause-effect pairs within a directed acyclic graph (DAG) structure. Our analysis reveals that traditional loss functions struggle to effectively incorporate the DAG structure, leading us to propose a causality-enhanced method called Exponential Maximum Average Treatment Effect (ExMATE) to enhance the impact of causality at the utterance level in training neural conversation models. To evaluate the needs of considering causality in dialogue generation, we built a comprehensive benchmark on CausalDialogue dataset using different models, inference, and training methods. Through experiments, we find that a causality-inspired loss like ExMATE can improve the diversity and agility of conventional loss function and there is still room for improvement to reach human-level quality on this new dataset.

CausalDialogue: Modeling Utterance-level Causality in Conversations

In this paper, we study the task of instructional dialogue and focus on the cooking domain. Analyzing the generated output of the GPT-J model, we reveal that the primary challenge for a recipe-grounded dialog system is how to provide the instructions in the correct order. We hypothesize that this is due to the model's lack of understanding of user intent and inability to track the instruction state (i.e., which step was last instructed). Therefore, we propose to explore two auxiliary subtasks, namely User Intent Detection and Instruction State Tracking, to support Response Generation with improved instruction grounding. Experimenting with our newly collected dataset, ChattyChef, shows that incorporating user intent and instruction state information helps the response generation model mitigate the incorrect order issue. Furthermore, to investigate whether ChatGPT has completely solved this task, we analyze its outputs and find that it also makes mistakes (10.7% of the responses), about half of which are out-of-order instructions. We will release ChattyChef to facilitate further research in this area at: https://github.com/octaviaguo/ChattyChef.

Improved Instruction Ordering in Recipe-Grounded Conversation

We introduce context awareness into text-to-text privatiaztion by replacing the word embedding with a sense embedding. This boost the performance of BERT by almost 7% on GLUE.

Driving Context into Text-to-Text Privatization

We analyze sentiment analysis and toxicity detection models to detect the presence of explicit bias against people with disability (PWD). We employ the bias identification framework of Perturbation Sensitivity Analysis to examine conversations related to PWD on social media platforms, specifically Twitter and Reddit, in order to gain insight into how disability bias is disseminated in real-world social settings. We then create the Bias Identification Test in Sentiment (BITS) corpus to quantify explicit disability bias in any sentiment analysis and toxicity detection models. Our study utilizes BITS to uncover significant biases in four open AIaaS (AI as a Service) sentiment analysis tools, namely TextBlob, VADER, Google Cloud Natural Language API, DistilBERT and two toxicity detection models, namely two versions of Toxic-BERT. Our findings indicate that all of these models exhibit statistically significant explicit bias against PWD.

Automated Ableism: An Exploration of Explicit Disability Biases in Sentiment and Toxicity Analysis Models

The textual adversarial attack refers to an attack method in which the attacker adds imperceptible perturbations to the original texts by elaborate design so that the NLP (natural language processing) model produces false judgments. This method is also used to evaluate the robustness of NLP models. Currently, most of the research in this field focuses on English, and there is also a certain amount of research on Chinese. However, to the best of our knowledge, there is little research targeting Chinese minority languages. Textual adversarial attacks are a new challenge for the information processing of Chinese minority languages. In response to this situation, we propose a Tibetan syllable-level black-box textual adversarial attack called TSAttacker based on syllable cosine distance and scoring mechanism. And then, we conduct TSAttacker on six models generated by fine-tuning two PLMs (pre-trained language models) for three downstream tasks. The experiment results show that TSAttacker is effective and generates high-quality adversarial samples. In addition, the robustness of the involved models still has much room for improvement.

Pay Attention to the Robustness of Chinese Minority Language Models! Syllable-level Textual Adversarial Attack on Tibetan Script

ChatGPT, the first large language model (LLM) with mass adoption, has demonstrated remarkable performance in numerous natural language tasks. Despite its evident usefulness, evaluating ChatGPT's performance in diverse problem domains remains challenging due to the closed nature of the model and its continuous updates via Reinforcement Learning from Human Feedback (RLHF). We highlight the issue of data contamination in ChatGPT evaluations, with a case study of the task of stance detection. We discuss the challenge of preventing data contamination and ensuring fair model evaluation in the age of closed and continuously trained models.

Can we trust the evaluation on ChatGPT?

As language models continue to be integrated into applications of personal and societal relevance, ensuring these models’ trustworthiness is crucial, particularly with respect to producing consistent outputs regardless of sensitive attributes. Given that first names may serve as proxies for (intersectional) socio-demographic representations, it is imperative to examine the impact of first names on commonsense reasoning capabilities. In this paper, we study whether a model’s reasoning given a specific input differs based on the first names provided. Our underlying assumption is that the reasoning about Alice should not differ from the reasoning about James. We propose and implement a controlled experimental framework to measure the causal effect of first names on commonsense reasoning, enabling us to distinguish between model predictions due to chance and caused by actual factors of interest. Our results indicate that the frequency of first names has a direct effect on model prediction, with less frequent names yielding divergent predictions compared to more frequent names. To gain insights into the internal mechanisms of models that are contributing to these behaviors, we also conduct an in-depth explainable analysis. Overall, our findings suggest that to ensure model robust- ness, it is essential to augment datasets with more diverse first names during the configuration stage.

Examining the Causal Impact of First Names on Language Models: The Case of Social Commonsense Reasoning

Large language models (LLMs) have become mainstream technology with their versatile use cases and impressive performance. Despite the countless out-of-the-box applications, LLMs are still not reliable. A lot of work is being done to improve the factual accuracy, consistency, and ethical standards of these models through fine-tuning, prompting, and Reinforcement Learning with Human Feedback (RLHF), but no systematic analysis of the responses of these models to different categories of statements, or on their potential vulnerabilities to simple prompting changes is available. In this work, we analyze what confuses GPT-3: how the model responds to certain sensitive topics and what effects the prompt wording has on the model response. We find that GPT-3 correctly disagrees with obvious Conspiracies and Stereotypes but makes mistakes with common Misconceptions and Controversies. The model responses are inconsistent across prompts and settings, highlighting GPT-3's unreliability.

Reliability Check: An Analysis of GPT-3's Response to Sensitive Topics and Prompt Wording

Adversarial attack research in natural language processing (NLP) has made significant progress in designing powerful attack methods and defence approaches. However, few efforts have sought to identify which source samples are the most attackable or robust, i.e. can we determine for an unseen target model, which samples are the most vulnerable to an adversarial attack. This work formally extends the definition of sample attackability/robustness for NLP attacks. Experiments on two popular NLP datasets, four state of the art models and four different NLP adversarial attack methods, demonstrate that sample uncertainty is insufficient for describing characteristics of attackable/robust samples and hence a deep learning based detector can perform much better at identifying the most attackable and robust samples for an unseen target model. Nevertheless, further analysis finds that there is little agreement in which samples are considered the most attackable/robust across different NLP attack methods, explaining a lack of portability of attackability detection methods across attack methods.

Next from ACL 2023

DKAF: KB Arbitration for Learning Task-Oriented Dialog Systems with Dialog-KB Inconsistencies

Similar lecture

Multi3NLU++: A Multilingual, Multi-Intent, Multi-Domain Dataset for Natural Language Understanding in Task-Oriented Dialogue