Canada

Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the conversation. In this work, we study the problem of mixed-initiative ESC where the user and system can both take the initiative in leading the conversation. Specifically, we conduct a novel analysis on mixed-initiative ESC systems with a tailor-designed schema that divides utterances into different types with speaker roles and initiative types. Four emotional support metrics are proposed to evaluate the mixed-initiative interactions. The analysis reveals the necessity and challenges of building mixed-initiative ESC systems. In the light of this, we propose a knowledge-enhanced mixed-initiative framework (KEMI) for ESC, which retrieves actual case knowledge from a large-scale mental health knowledge graph for generating mixed-initiative responses. Experimental results on two ESC datasets show the superiority of KEMI in both content-preserving evaluation and mixed initiative related analyses.

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ACL 2023

Knowledge-enhanced Mixed-initiative Dialogue System for Emotional Support Conversations

proactive dialogue system

emotional support conversation

mixed-initiative

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
<br>The conference will be held in Toronto, Canada, July 9-14, 2023.<br><br>
Following the succession of the recent conferences in our field, ACL 2023 will adopt a hybrid format.
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you join us in person or virtually, we sincerely hope everyone has a remarkable conference experience.<br>
This General Chair’s message is where I express my gratitude to the many individuals who have made
enormous contributions to the conference over the past year.

Read [**ACL 2023 General Chair's message**](https://docs.google.com/document/d/1WobYM7norbG4dI48s75HfJoD89qgX5a_F-6U8AteLSA/edit?usp=sharing/) in full.

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The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing.

Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the conversation. In this work, we study the problem of mixed-initiative ESC where the user and system can both take the initiative in leading the conversation. Specifically, we conduct a novel analysis on mixed-initiative ESC systems with a tailor-designed schema that divides utterances into different types with speaker roles and initiative types. Four emotional support metrics are proposed to evaluate the mixed-initiative interactions. The analysis reveals the necessity and challenges of building mixed-initiative ESC systems. In the light of this, we propose a knowledge-enhanced mixed-initiative framework (KEMI) for ESC, which retrieves actual case knowledge from a large-scale mental health knowledge graph for generating mixed-initiative responses. Experimental results on two ESC datasets show the superiority of KEMI in both content-preserving evaluation and mixed initiative related analyses.

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poster

Theory of Mind (ToM)---the ability to reason about the mental states of other people---is a key element of our social intelligence. Yet, despite their ever more impressive performance, large-scale neural language models still lack basic theory of mind capabilities out-of-the-box. We posit that simply scaling up models will not imbue them with theory of mind due to the inherently symbolic and implicit nature of the phenomenon, and instead investigate an alternative: can we design a decoding-time algorithm that enhances theory of mind of off-the-shelf neural language models without explicit supervision? We present SymbolicToM, a plug-and-play approach to reason about the belief states of multiple characters in reading comprehension tasks via explicit symbolic representation. More concretely, our approach tracks each entity's beliefs, their estimation of other entities' beliefs, and higher-order levels of reasoning, all through graphical representations, allowing for more precise and interpretable reasoning than previous approaches. Empirical results on the well-known ToMi benchmark (Le et al., 2019) demonstrate that SymbolicToM dramatically enhances off-the-shelf neural networks' theory of mind in a zero-shot setting while showing robust out-of-distribution performance compared to supervised baselines. Our work also reveals spurious patterns in existing theory of mind benchmarks, emphasizing the importance of out-of-distribution evaluation and methods that do not overfit a particular dataset.

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Minding Language Models' (Lack of) Theory of Mind: A Plug-and-Play Multi-Character Belief Tracker

Complex Named Entity Recognition (NER) is the task of detecting linguistically complex named entities in low-context text. In this paper, we present ACLM Attention-map aware keyword selection for Conditional Language Model fine-tuning), a novel data augmentation approach based on conditional generation, to address the data scarcity problem in low-resource complex NER. ACLM alleviates the context-entity mismatch issue, a problem existing NER data augmentation techniques suffer from and often generates incoherent augmentations by placing complex named entities in the wrong context. ACLM builds on BART and is optimized on a novel text reconstruction or denoising task - we use selective masking (aided by attention maps) to retain the named entities and certain keywords in the input sentence that provide contextually relevant additional knowledge or hints about the named entities. Compared with other data augmentation strategies, ACLM can generate more diverse and coherent augmentations preserving the true word sense of complex entities in the sentence. We demonstrate the effectiveness of ACLM both qualitatively and quantitatively on monolingual, cross-lingual, and multilingual complex NER across various low-resource settings. ACLM outperforms all our neural baselines by a significant margin (1%-36%). In addition, we demonstrate the application of ACLM to other domains that suffer from data scarcity (e.g., biomedical). In practice, ACLM generates more effective and factual augmentations for these domains than prior methods.

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ACLM: A Selective-Denoising based Generative Data Augmentation Approach for Low-Resource Complex NER

Privacy policies provide individuals with information about their rights and how their personal information is handled. Natural language understanding (NLU) technologies can support individuals and practitioners to understand better privacy practices described in lengthy and complex documents. However, existing efforts that use NLU technologies are limited by processing the language in a way exclusive to a single task focusing on certain privacy practices. To this end, we introduce the Privacy Policy Language Understanding Evaluation (PLUE) benchmark, a multi-task benchmark for evaluating the privacy policy language understanding across various tasks. We also collect a large corpus of privacy policies to enable privacy policy domain-specific language model pre-training. We evaluate several generic pre-trained language models and continue pre-training them on the collected corpus. We demonstrate that domain-specific continual pre-training offers performance improvements across all tasks. The code and models are released at https://github.com/JFChi/PLUE.

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PLUE: Language Understanding Evaluation Benchmark for Privacy Policies in English

Morality in dialogue systems has raised great attention in research recently. A moral dialogue system aligned with users' values could enhance conversation engagement and user connections. In this paper, we propose a framework, MoralDial to train and evaluate moral dialogue systems. In our framework, we first explore the communication mechanisms of morality and resolve expressed morality into three parts, which indicate the roadmap for building a moral dialogue system. Based on that, we design a simple yet effective method: constructing moral discussions between simulated specific users and the dialogue system. The constructed discussions consist of expressing, explaining, revising, and inferring moral views in dialogue exchanges, which makes conversational models learn morality well in a natural manner. Furthermore, we propose a novel evaluation method under the framework. We evaluate the multiple aspects of morality by judging the relation between dialogue responses and human values in discussions, where the multifaceted nature of morality is particularly considered. Automatic and manual experiments demonstrate that our framework is promising to train and evaluate moral dialogue systems.

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MoralDial: A Framework to Train and Evaluate Moral Dialogue Systems via Moral Discussions

Existing bias mitigation methods require social-group-specific word pairs (e.g., "man -- "woman) for each social attribute (e.g., gender), restricting the bias mitigation to only one specified social attribute. Further, this constraint renders such methods impractical and costly for mitigating bias in understudied and/or unmarked social groups. We propose that the Stereotype Content Model (SCM) --- a theoretical framework developed in social psychology for understanding the content of stereotyping --- can help debiasing efforts to become social-group-agnostic by capturing the underlying connection between bias and stereotypes. SCM proposes that the content of stereotypes map to two psychological dimensions of warmth and competence. Using only pairs of terms for these two dimensions (e.g., warmth: "genuine -- "fake; competence: "smart -- "stupid), we perform debiasing with established methods on both pre-trained word embeddings and large language models. We demonstrate that our social-group-agnostic, SCM-based debiasing technique performs comparably to group-specific debiasing on multiple bias benchmarks, but has theoretical and practical advantages over existing approaches.

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Social-Group-Agnostic Bias Mitigation via the Stereotype Content Model

To help the visually impaired enjoy movies, automatic movie narrating systems are expected to narrate accurate, coherent, and role-aware plots when there are no speaking lines of actors. Existing works benchmark this challenge as a normal video captioning task via some simplifications, such as removing role names and evaluating narrations with ngram-based metrics, which makes it difficult for automatic systems to meet the needs of real application scenarios. To narrow this gap, we construct a large-scale Chinese movie benchmark, named Movie101. Closer to real scenarios, the Movie Clip Narrating (MCN) task in our benchmark asks models to generate role-aware narration paragraphs for complete movie clips where no actors are speaking. External knowledge, such as role information and movie genres, is also provided for better movie understanding. Besides, we propose a new metric called Movie Narration Score (MNScore) for movie narrating evaluation, which achieves the best correlation with human evaluation. Our benchmark also supports the Temporal Narration Grounding (TNG) task to investigate clip localization given text descriptions. For both two tasks, our proposed methods well leverage external knowledge and outperform carefully designed baselines. The dataset and codes are released at https://github.com/yuezih/Movie101.

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Movie101: A New Movie Understanding Benchmark

Most existing word alignment methods rely on manual alignment datasets or parallel corpora, which limits their usefulness. Here, to mitigate the dependence on manual data, we broaden the source of supervision by relaxing the requirement for correct, fully-aligned, and parallel sentences. Specifically, we make noisy, partially aligned, and non-parallel paragraphs in this paper. We then use such a large-scale weakly-supervised dataset for word alignment pre-training via span prediction. Extensive experiments with various settings empirically demonstrate that our approach, which is named WSPAlign, is an effective and scalable way to pre-train word aligners without manual data. When fine-tuned on standard benchmarks, WSPAlign has set a new state of the art by improving upon the best supervised baseline by 3.3 ~ 6.1 points in F1 and 1.5 ~ 6.1 points in AER. Furthermore, WSPAlign also achieves competitive performance compared with the corresponding baselines in few-shot, zero-shot and cross-lingual tests, which demonstrates that WSPAlign is potentially more practical for low-resource languages than existing methods.

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WSPAlign: Word Alignment Pre-training via Large-Scale Weakly Supervised Span Prediction

Machine translation technology has made great progress in recent years, but it cannot guarantee error-free results. Human translators perform post-editing on machine translations to correct errors in the scene of computer aided translation. In favor of expediting the post-editing process, many works have investigated machine translation in interactive modes, in which machines can automatically refine the rest of translations constrained by human's edits. Translation Suggestion (TS), as an interactive mode to assist human translators, requires machines to generate alternatives for specific incorrect words or phrases selected by human translators. In this paper, we utilize the parameterized objective function of neural machine translation (NMT) and propose a novel constrained decoding algorithm, namely Prefix-Suffix Guided Decoding (PSGD), to deal with the TS problem without additional training. Compared to state-of-the-art lexical-constrained decoding method, PSGD improves translation quality by an average of 10.6 BLEU and reduces time overhead by an average of 63.4% on benchmark datasets. Furthermore, on both the WeTS and the WMT 2022 Translation Suggestion datasets, it is superior over other supervised learning systems trained with TS annotated data.

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Easy Guided Decoding in Providing Suggestions for Interactive Machine Translation

Recent studies show that large-scale pre-trained language models could be efficaciously adapted to particular tasks in a parameter-efficient manner. The trained lightweight set of parameters, such as adapters, can be easily stored and shared as a capability equipped with the corresponding models. Owning many lightweight parameters, we focus on transferring them between tasks to acquire an improvement in performance of new tasks, the key point of which is to obtain the similarity between tasks. In this paper, we explore 5 parameter-efficient weight ensembling methods to achieve such transferability and verify the effectiveness of them. These methods extract the information of datasets and trained lightweight parameters from different perspectives to obtain the similarity between tasks, and weight the existing lightweight parameters according to the comparability to acquire a suitable module for the initialization of new tasks. We apply them to three parameter-efficient tuning methods and test them on a wide set of downstream tasks. Experimental results show that our methods show an improvement of 5\%\textasciitilde8\% over baselines and could largely facilitate task-level knowledge transfer.

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Parameter-efficient Weight Ensembling Facilitates Task-level Knowledge Transfer

Decoding text stimuli from cognitive signals (e.g. fMRI) enhances our understanding of the human language system, paving the way for building versatile Brain-Computer Interface. However, existing studies largely focus on decoding individual word-level fMRI volumes from a restricted vocabulary, which is far too idealized for real-world application. In this paper, we propose fMRI2text, the first open-vocabulary task aiming to bridge fMRI time series and human language. Furthermore, to explore the potential of this new task, we present a baseline solution, UniCoRN: the Unified Cognitive Signal ReconstructioN for Brain Decoding. By reconstructing both individual time points and time series, UniCoRN establishes a robust encoder for cognitive signals (fMRI & EEG). Leveraging a pre-trained language model as decoder, UniCoRN proves its efficacy in decoding coherent text from fMRI series across various split settings. Our model achieves a 34.77% BLEU score on fMRI2text, and a 37.04% BLEU when generalized to EEG-to-text decoding, thereby surpassing the former baseline. Experimental results indicate the feasibility of decoding consecutive fMRI volumes, and the effectiveness of decoding different cognitive signals using a unified structure.

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