United States

Site Reliability Engineers (SREs) play a key role in identifying the cause of an issue and preforming remediation steps to resolve it. After an issue is reported, SREs come together in a virtual room (collaboration platform) to triage the issue. While doing so, they leave behind a wealth of information, in the form of conversations, which can be used later for triaging similar issues. However, usability of these conversations offer challenges due to them being and scarcity of conversation utterance label. This paper presents a novel approach for issue artefact extraction from noisy conversations with minimal labelled data. We propose a combination of unsupervised and supervised models with minimal human intervention that leverages domain knowledge to predict artefacts for a small amount of conversation data and use that for fine-tuning an already pre-trained language model for artefact prediction on a large amount of conversation data. Experimental results on our dataset show that the proposed ensemble of the unsupervised and supervised models is better than using either one of them individually. We also present a deployment case study of the proposed artefact prediction.

AAAI 2022

Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services

### Welcome to the 17th Conference of the European Chapter of the Association for Computational Linguistics (EACL) 
Continuing its mission of expanding and involving the science community of all European countries, EACL had selected the Ukrainian community for the 16th EACL, which took place online due to the COVID pandemic. Unfortunately, the ongoing war made the organisation in Kyiv impossible. Considering the importance of physical interaction among researchers, especially after the restrictions imposed by the COVID pandemic, in addition to an online mode, the conference will be held in Dubrovnik, Croatia, from 2 to 6 of May, 2023. The original aim of strengthening the connection with the Ukrainian community will not change as our program will feature a dedicated session and a workshop to highlight work on Ukrainian language technologies. As the flagship European conference in the field of computational linguistics, EACL welcomes European and international researchers covering a broad spectrum of research areas that are concerned with computational approaches to natural language.

You need to register for the conference in order to access this site. Please visit https://2023.eacl.org/registration for more information.

EACL 2023

As the flagship European conference in the field of computational linguistics, EACL welcomes European and international researchers covering a broad spectrum of research areas that are concerned with computational approaches to natural language.

technical paper

The purpose of the AAAI conference is to promote research in artificial intelligence (AI) and scientific exchange among AI researchers, practitioners, scientists, and engineers in affiliated disciplines. 

Driver's anxiety about the remaining driving range of electric vehicles (EVs) has been quite improved by mounting a high-capacity battery pack. However, when EVs need to be charged, the drivers still feel uncomfortable if inaccurate range prediction is provided because the inaccuracy makes it difficult to decide when and where to charge EV. In this paper, to mitigate the EV range anxiety, a new machine learning (ML) method to enhance range prediction accuracy is proposed in a practical way. For continuously obtaining the recent traffic conditions ahead, input features indicating the near-future vehicle dynamics are connected to a long short-term memory (LSTM) network, which can consecutively utilize a relation of neighboring data, and then the output features of the LSTM network with another input features consisting of energy-related vehicle system states become another input layer for deep learning network (DNN). The proposed LSTM-DNN mixture model is trained by exploiting the driving data of about 160,000 km and the following test performance shows that the model retains the range prediction accuracy of 2 ~ 3 km in a time window of 40 min. The test results indicate that the LSTM-DNN range prediction model is able to make a far-sighted range prediction while considering varying map and traffic information to a destination.

A Machine Learning Method for EV Range Prediction with Updates on Route Information and Traffic Conditions

Magnetic Resonance Imaging (MRI) is a non-invasive imaging modality that is a cornerstone of diagnostic radiology. Clinical MRI scans capture a single image to highlight a single tissue property. The intensity difference between different regions of this image shows disease states that a radiologist can interpret. Magnetic Resonance Fingerprinting (MRF) is a recently proposed novel MRI technique. MRF allows the capture of multiple MR images in a single scan. This enables clinicians to analyze multiple tissue properties, potentially increasing the sensitivity of diagnosis and also allowing for the diagnosis of novel diseases. However, it is more challenging to analyze MRF images, because MRF produces much larger and noisier data than MRI. In this paper, we show how AI techniques can help solve this problem. Using a hybrid search strategy combining simulated annealing with pattern search, we show it is possible to tractably reconstruct multiple tissue properties from a single MRF image. This is a key step towards the deployment of MRF for radiological diagnosis.

Inferring Multiple Tissue Properties from Magnetic Resonance Fingerprinting Images

With increasing world population and expanded use of forests as cohabited regions, interactions and conflicts with wildlife are increasing, leading to large scale loss of  lives (animal and human) and livelihoods (economic). While community knowledge is valuable, forest officials and conservation organisations can greatly benefit from predictive analysis of human-wildlife conflict, leading to targeted interventions that can potentially help save lives and livelihoods. However, the problem of prediction is a complex socio-technical problem in the context of limited data in low-resource regions. 
    
Identifying the right features to make accurate predictions of conflicts at the required spatial granularity using a sparse conflict training dataset is the key challenge that we address in this paper. Specifically, we do an illustrative case study on human-wildlife conflicts in the Bramhapuri Forest Division in Chandrapur, Maharashtra, India. Most existing work has considered human wildlife conflicts in protected areas and to the best of our knowledge, this is the first effort at prediction of human-wildlife conflicts in unprotected areas and using those predictions for deploying interventions on the ground.

Facilitating Human-Wildlife Cohabitation through Conflict Prediction

Machine learning based image classification algorithms, such as deep neural network approaches, will be increasingly employed  in  critical  settings  such  as  quality  control  in  industry,  where  transparency  and  comprehensibility  of  decisions are  crucial.  Therefore,  we  aim  to  extend  the  defect  detection task towards an interactive human-in-the-loop approach that  allows  us  to  integrate  rich  background  knowledge  and the  inference  of  complex  relationships  going  beyond  traditional  purely  data-driven  approaches.  We  propose  an  approach for an interactive support system for classifications in an industrial quality control setting that combines the advantages of both (explainable) knowledge-driven and data-driven machine learning methods, in particular inductive logic programming  and  convolutional  neural  networks,  with  human expertise  and  control.  The  resulting  system  can  assist  domain experts with decisions, provide transparent explanations for results, and integrate feedback from users; thus reducing workload  for  humans  while  both  respecting  their  expertise and without removing their agency or accountability.

An Interactive Explanatory AI System for Industrial Quality Control

Various types of machine learning techniques are available for analyzing electronic health records (EHRs). For predictive tasks, most existing methods either explicitly or implicitly divide these time-series datasets into predetermined observation and prediction windows. Patients have different lengths of medical history and the desired predictions (for purposes such as diagnosis or treatment) are required at different times in the future. In this paper, we propose a method that uses a sequence-to-sequence generator model to transfer an input sequence of EHR data to a sequence of user-defined target labels, providing the end-users with ``flexible'' observation and prediction windows to define. We use adversarial and semi-supervised approaches in our design, where the sequence-to-sequence model acts as a generator and a discriminator distinguishes between the actual (observed) and generated labels. We evaluate our models through an extensive series of experiments using two large EHR datasets from adult and pediatric populations. In an obesity predicting case study, we show that our model can achieve superior results in flexible-window prediction tasks, after being trained once and even with large missing rates on the input EHR data. Moreover, using a number of attention analysis experiments, we show that the proposed model can effectively learn more relevant features in different prediction tasks.

Flexible-Window Predictions on Electronic Health Records

Webscale services dealing with sensitive content are increasingly being deployed in public and hybrid cloud environments. At the same time, the impact of security breaches have also increased manifold averaging at USD 3.86M per data breach. To tackle such increasing risks, regulations and security frameworks are defined that an organization must comply with. Most of these frameworks are published in natural language text that run into hundreds of pages resulting into thousands of requirements and controls. When these frameworks undergo revisions, understanding the changes, and interpreting their impact consumes huge amount of time, effort and resources.

In this paper, we propose a change management system that supports SMEs with AI-assisted automation of this extremely manual and time consuming activity. Specifically, we introduce the concept of live crosswalks â€“ a framework that models complex relationships among security and compliance documents along with associated operations to manage the change. It uses natural language processing (NLP) and algorithmic techniques to transform the current document-driven, highly manual process into a data-driven interactive intelligent system. We present the overall design and demonstrate its efficacy over several hundreds of diversified controls through experimental evaluation.

AI-Assisted Controls Change Management for Cybersecurity in the Cloud

Wind energy is an important source of renewable and sustainable energy and therefore an elementary component of any future energy supply. However, the operation of large wind farms places high demands on reliability and is often impacted by high maintenance and repair costs in the event of a failure. A frequency converter is one of the most important components of each wind turbine, which ensures that the frequency of the generated energy synchronises with the grid frequency and thus enables the flow of energy into the power grid. The detection of anomalies in these devices is complex due to the high frequency and multidimensionality of different sensor information from the energy control units and requires fault patterns to be discovered and detected in large time series. In this paper, we show how state-of-the-art self-supervised-learning techniques, namely LSTM autoencoders, can be successfully applied to real-world data. We describe the extensions we have made to deal with the often very noisy sensors and describe the construction of the training data set. The trained system was first tested and evaluated on synthetic data and subsequently on a large real-world data set. In both cases, it was shown that outliers can be reliably identified using our presented approach.

Outlier Detection in Wind Turbine Frequency Converters Using Long-Term Sensor Data

Predictive VM (Virtual Machine) auto-scaling is a promising technique to optimize cloud applications' operating costs and performance. Understanding the job arrival rate is crucial for accurately predicting future changes in cloud workloads and proactively provisioning and de-provisioning VMs for hosting the applications. However, developing a model that accurately predicts cloud workload changes is extremely challenging due to the dynamic nature of cloud workloads. Long- Short-Term-Memory (LSTM) models have been developed for cloud workload prediction. Unfortunately, the state-of-the-art LSTM model leverages recurrences to predict, which naturally adds complexity and increases the inference overhead as input sequences grow longer. To develop a cloud workload prediction model with high accuracy and low inference overhead, this work presents a novel time-series forecasting model called WGAN-gp Transformer, inspired by the Transformer network and improved Wasserstein-GANs. The proposed method adopts a Transformer network as a generator and a multi-layer perceptron as a critic. The extensive evaluations with real-world workload traces show WGAN- gp Transformer achieves 5Ã— faster inference time with up to 5.1% higher prediction accuracy against the state-of-the-art. We also apply WGAN-gp Transformer to auto-scaling mechanisms on Google cloud platforms, and the WGAN-gp Transformer-based auto-scaling mechanism outperforms the LSTM-based mechanism by significantly reducing VM over-provisioning and under-provisioning rates.

Wasserstein Adversarial Transformer for Cloud Workload Prediction

A significant challenge in credit risk models for underwriting is the presence of bias in model training data. When most credit risk models are built using only applicants who had been funded for credit, such non-random sampling predominantly influenced by credit policymakers and previous loan performances may introduce sampling bias to the models, and thus alter their prediction of default on loan repayment when screening applications from prospective borrowers. In this paper, we propose a novel data augmentation method that aims to identify and pseudo-label parts of the historically declined loan applications to mitigate sampling bias in the training data. We also introduce a new measure to assess the performance from the business perspective, loan application approval rates at various loan default rate levels. Our proposed methods were compared to the original supervised learning model and the traditional sampling issue remedy techniques in the industry. The experiment and early production results from deployed model show that self-training method with calibrated probability as data augmentation selection criteria improved the ability of credit scoring to differentiate default loan applications and, more importantly, can increase loan approval rate up to 8.8\%,  while keeping similar default rate comparing to baselines. The results demonstrate practical implications on how future underwriting model development processes should follow.

Combating Sampling Bias: A Self-Training Method in Credit Risk Models

The CO2 capture efficiency in solvent-based carbon capture systems (CCSs) critically depends on the gas-solvent interfacial area (IA), making maximization of IA a foundational challenge in CCS design. While the IA associated with a particular CCS design can be estimated via a computational fluid dynamics (CFD) simulation, using CFD to derive the IAs associated with numerous CCS designs is prohibitively costly. Fortunately, previous works such as Deep Fluids (DF) (Kim et al., 2019) show that large simulation speedups are achievable by replacing CFD simulators with neural network (NN) surrogates that faithfully mimic the CFD simulation process. This raises the possibility of a fast, accurate replacement for a CFD simulator and therefore efficient approximation of the IAs required by CCS design optimization. Thus, here, we build on the DF approach to develop surrogates that can successfully be applied to our complex carbon-capture CFD simulations. Our optimized DF-style surrogates produce large speedups (4000x) while obtaining IA relative errors as low as 4% on unseen CCS configurations that lie within the range of training configurations. This hints at the promise of NN surrogates for our CCS design optimization problem. Nonetheless, DF has inherent limitations with respect to CCS design (e.g., limited transferability of trained models to new CCS packings). We conclude with ideas to address these challenges.

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