United Arab Emirates

Business-specific Frequently Asked Questions (FAQ) retrieval in task-oriented dialog systems poses unique challenges vis à vis community based FAQs. Each FAQ question represents an intent which is usually an umbrella term for many related user queries. We evaluate performance for such Business FAQs both with standard FAQ retrieval techniques using query-Question (q-Q) similarity and few-shot intent detection techniques. Implementing a real-world solution for FAQ retrieval in order to support multiple tenants (FAQ sets) entails optimizing speed, accuracy and cost. We propose a novel approach to scale multi-tenant FAQ applications in real-world context by contrastive fine-tuning of the last layer in sentence Bi-Encoders along with tenant-specific weight switching.

EMNLP 2022

Multi-Tenant Optimization For Few-Shot Task-Oriented FAQ Retrieval

bi-encoders

multi-tenant

dialogue agent

sentence bert

deployment

faq retrieval

sentence encoders

chatbot

optimization

conversational ai

few-shot

intent detection

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

poster

## Welcome to EMNLP 2022!
I am delighted to welcome you to EMNLP 2022! I believe this conference has been complicated beyond any precedent. Over the past year, it’s been thrilling to see the organization team approach each new puzzle with creativity and enthusiasm. We hope that those participating in Abu Dhabi as well as those joining remotely will leave the conference feeling newly inspired by the program and newly connected to our ever-growing community. Following EMNLP 2021 and major NLP conferences since, EMNLP 2022 is “hybrid,” serving both virtual and in-person participants.

Our key innovations for EMNLP 2022 include:

* EMNLP 2022 is “hybrid” in a second sense, as well: we allowed both direct and rolling review paper submissions, building on the pilot experiment of EMNLP 2021, which considered a small number of ARR submissions. 
* Familiar from NAACL but new to EMNLP, we’ve added an industry track.
* During the conference, “portals” will link virtual poster sessions to in-person conference participants during poster sessions each day.
* The first ACL-family conference in the United Arab Emirates.

 *Message from Noah A. Smith, University of Washington and Allen Institute for AI, Seattle, Washington, USA* 
***EMNLP 2022 General Chair***
 
[![](https://assets.underline.io/uploads/markdown_image/1/image/9eec7d4a287ee18c278b08229290aa83.png)](https://drive.google.com/file/d/1OlPv6QBeo62VVTughj2jkiLeyHd1WnUt/view)
 
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Welcome!
EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

Counselor reflection is a core verbal skill used by mental health counselors to express understanding and affirmation of the client's experience and concerns. In this paper, we propose a system for the analysis of counselor reflections. Specifically, our system takes as input one dialog turn containing a client prompt and a counselor response, and outputs a score indicating the level of reflection in the counselor response. We compile a dataset consisting of different levels of reflective listening skills, and propose the Prompt-Aware margIn Ranking (PAIR) framework that contrasts positive and negative prompt and response pairs using specially designed multi-gap and prompt-aware margin ranking losses. Through empirical evaluations and deployment of our system in a real-life educational environment, we show that our analysis model outperforms several baselines on different metrics, and can be used to provide useful feedback to counseling trainees.

PAIR: Prompt-Aware margIn Ranking for Counselor Reflection Scoring in Motivational Interviewing

The predictions of question answering (QA) systems are typically evaluated against manually annotated finite sets of one or more answers. This leads to a coverage limitation that results in underestimating the true performance of systems, and is typically addressed by extending over exact match (EM) with predefined rules or with the token-level F1 measure.
In this paper, we present the first systematic conceptual and data-driven analysis to examine the shortcomings of token-level equivalence measures.

To this end, we define the asymmetric notion of answer equivalence (AE), accepting answers that are equivalent to or improve over the reference, and publish over 23k human judgements for candidates produced by multiple QA systems on SQuAD.

Through a careful analysis of this data, we reveal and quantify several concrete limitations of the F1 measure, such as a false impression of graduality, or missing dependence on the question.

Since collecting AE annotations for each evaluated model is expensive, we learn a BERT matching (BEM) measure to approximate this task. Being a simpler task than QA, we find BEM to provide significantly better AE approximations than F1, and to more accurately reflect the performance of systems.

Finally, we demonstrate the practical utility of AE and BEM on the concrete application of minimal accurate prediction sets, reducing the number of required answers by up to X2.6.

Tomayto, Tomahto. Beyond Token-level Answer Equivalence for Question Answering Evaluation

Efficient transformer variants with linear time complexity have been developed to mitigate the quadratic computational overhead of the vanilla transformer. Among them are low-rank projection methods such as Linformer and kernel-based Transformers. Despite their unique merits, they usually suffer from a performance drop comparing with the vanilla transformer on many sequence generation tasks, and often fail to obtain computation gain when the generation is short. We propose Memsizer, an approach towards closing the performance gap while improving the efficiency even with short generation. It projects the source sequences into lower dimension representations like Linformer, while enjoying efficient recurrent-style incremental computation similar to kernel-based transformers. This yields linear computation time and constant memory complexity at inference time. Memsizer also employs a lightweight multi-head mechanism which renders the computation as light as a single-head model. We demonstrate that Memsizer provides an improved balance between efficiency and accuracy over the vanilla transformer and other efficient transformer variants in three typical sequence generation tasks, including machine translation, abstractive text summarization, and language modeling.

Linearizing Transformer with Key-Value Memory

As multimodal learning finds applications in a wide variety of high-stakes societal tasks, investigating their robustness becomes important. Existing work has focused on understanding the robustness of vision-and-language models to imperceptible variations on benchmark tasks. In this work, we investigate the robustness of multimodal classifiers to cross-modal dilutions – a plausible variation. We develop a model that, given a multimodal (image + text) input, generates additional dilution text that (a) maintains relevance and topical coherence with the image and existing text, and (b) when added to the original text, leads to misclassification of the multimodal input. Via experiments on Crisis Humanitarianism and Sentiment Detection tasks, we find that the performance of task-specific fusion-based multimodal classifiers drops by 23.3% and 22.5%, respectively, in the presence of dilutions generated by our model. Metric-based comparisons with several baselines and human evaluations indicate that our dilutions show higher relevance and topical coherence, while simultaneously being more effective at demonstrating the brittleness of the multimodal classifiers. Our work aims to highlight and encourage further research on the robustness of deep multimodal models to realistic variations, especially in human-facing societal applications.

Robustness of Fusion-based Multimodal Classifiers to Cross-Modal Content Dilutions

Progress in summarizing long texts is inhibited by the lack of appropriate evaluation frameworks. A long summary that appropriately covers the facets of that text must also present a coherent narrative, but current automatic and human evaluation methods fail to identify gaps in coherence. In this work, we introduce SNaC, a narrative coherence evaluation framework for fine-grained annotations of long summaries. We develop a taxonomy of coherence errors in generated narrative summaries and collect span-level annotations for 6.6k sentences across 150 book and movie summaries. Our work provides the first characterization of coherence errors generated by state-of-the-art summarization models and a protocol for eliciting coherence judgments from crowdworkers. Furthermore, we show that the collected annotations allow us to benchmark past work in coherence modeling and train a strong classifier for automatically localizing coherence errors in generated summaries. Finally, our SNaC framework can support future work in long document summarization and coherence evaluation, including improved summarization modeling and post-hoc summary correction.

SNaC: Coherence Error Detection for Narrative Summarization

Summarization systems make numerous ``decisions'' about summary properties during inference, e.g. degree of copying, specificity and length of outputs, etc. However, these are implicitly encoded within model parameters and specific styles cannot be enforced. To address this, we introduce HydraSum, a new summarization architecture that extends the single decoder framework of current models to a mixture-of-experts version with multiple decoders. We show that HydraSum's multiple decoders automatically learn contrasting summary styles when trained under the standard training objective without any extra supervision. Through experiments on three summarization datasets (CNN, Newsroom and XSum), we show that HydraSum provides a simple mechanism to obtain stylistically-diverse summaries by sampling from either individual decoders or their mixtures, outperforming baseline models. Finally, we demonstrate that a small modification to the gating strategy during training can enforce an even stricter style partitioning, e.g. high- vs low-abstractiveness or high- vs low-specificity, allowing users to sample from a larger area in the generation space and vary summary styles along multiple dimensions.

HydraSum: Disentangling Style Features in Text Summarization with Multi-Decoder Models

Existing metrics for assessing question generation not only require costly human reference but also fail to take into account the input context of generation, rendering the lack of deep understanding of the relevance between the generated questions and input contexts. As a result, they may wrongly penalize a legitimate and reasonable candidate question when it (1) involves complicated reasoning with the context or (2) can be grounded by multiple evidences in the context.
In this paper, we propose QRelScore, a context-aware Relevance evaluation metric for Question Generation.
Based on off-the-shelf language models such as BERT and GPT2, QRelScore employs both word-level hierarchical matching and sentence-level prompt-based generation to cope with the complicated reasoning and diverse generation from multiple evidences, respectively.
Compared with existing metrics, our experiments demonstrate that QRelScore is able to achieve a higher correlation with human judgments while being much more robust to adversarial samples.

QRelScore: Better Evaluating Generated Questions with Deeper Understanding of Context-aware Relevance

Entities, as important carriers of real-world knowledge, play a key role in many NLP tasks.
We focus on incorporating entity knowledge into an encoder-decoder framework for informative text generation. Existing approaches tried to index, retrieve, and read external documents as evidence, but they suffered from a large computational overhead. In this work, we propose an encoder-decoder framework with an entity memory, namely EDMem. The entity knowledge is stored in the memory as latent representations, and the memory is pre-trained on Wikipedia along with encoder-decoder parameters. To precisely generate entity names, we design three decoding methods to constrain entity generation by linking entities in the memory. EDMem is a unified framework that can be used on various entity-intensive question answering and generation tasks. Extensive experimental results show that EDMem outperforms both memory-based auto-encoder models and non-memory encoder-decoder models.

A Unified Encoder-Decoder Framework with Entity Memory

Reasoning over natural language is a long-standing goal for the research community. However, studies have shown that existing language models are inadequate in reasoning. To address the issue, we present POET, a novel reasoning pre-training paradigm. Through pre-training language models with programs and their execution results, POET empowers language models to harvest the reasoning knowledge possessed by program executors via a data-driven approach. POET is conceptually simple and can be instantiated by different kinds of program executors. In this paper, we showcase two simple instances POET-Math and POET-Logic, in addition to a complex instance, POET-SQL. Experimental results on six benchmarks demonstrate that POET can significantly boost model performance in natural language reasoning, such as numerical reasoning, logical reasoning, and multi-hop reasoning. POET opens a new gate on reasoning-enhancement pre-training, and we hope our analysis would shed light on the future research of reasoning like program executors.

Reasoning Like Program Executors

In productionized machine learning systems, online model performance is known to deteriorate over time when there is a distributional drift between offline training and online application data. 
As a remedy, models are typically retrained at fixed time intervals, implying high computational and manual costs. This work aims at decreasing such costs in productionized, large-scale Spoken Language Understanding systems. In particular, we develop a need-based re-training strategy guided by an efficient drift detector and discuss the arising challenges including system complexity, overlapping model releases, observation limitation and the absence of annotated resources at runtime. We present empirical results on historical data and confirm the utility of our design decisions via an online A/B experiment.

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Next from EMNLP 2022

PAIR: Prompt-Aware margIn Ranking for Counselor Reflection Scoring in Motivational Interviewing

Similar lecture

TRAVEL: Tag-Aware Conversational FAQ Retrieval via Reinforcement Learning