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Out-of-Domain (OOD) intent detection is important for practical dialog systems. To alleviate the issue of lacking OOD training samples, some works propose synthesizing pseudo OOD samples and directly assigning one-hot OOD labels to these pseudo samples. However, these one-hot labels introduce noises to the training process because some ``hard&#39;&#39; pseudo OOD samples may coincide with In-Domain (IND) intents. In this paper, we propose an adaptive soft pseudo labeling (ASoul) method that can estimate soft labels for pseudo OOD samples when training OOD detectors. Semantic connections between pseudo OOD samples and IND intents are captured using an embedding graph. A co-training framework is further introduced to produce resulting soft labels following the smoothness assumption, i.e., close samples are likely to have similar labels. Extensive experiments on three benchmark datasets show that ASoul consistently improves the OOD detection performance and outperforms various competitive baselines.

EMNLP 2022

Estimating Soft Labels for Out-of-Domain Intent Detection

ood detection

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Out-of-Domain (OOD) intent detection is important for practical dialog systems. To alleviate the issue of lacking OOD training samples, some works propose synthesizing pseudo OOD samples and directly assigning one-hot OOD labels to these pseudo samples. However, these one-hot labels introduce noises to the training process because some ``hard'' pseudo OOD samples may coincide with In-Domain (IND) intents. In this paper, we propose an adaptive soft pseudo labeling (ASoul) method that can estimate soft labels for pseudo OOD samples when training OOD detectors. Semantic connections between pseudo OOD samples and IND intents are captured using an embedding graph. A co-training framework is further introduced to produce resulting soft labels following the smoothness assumption, i.e., close samples are likely to have similar labels. Extensive experiments on three benchmark datasets show that ASoul consistently improves the OOD detection performance and outperforms various competitive baselines.

technical paper

Instruction tuning is an emergent paradigm in NLP wherein natural language instructions are leveraged with language models to induce zero-shot performance on unseen tasks. Dialogue is an especially interesting area in which to explore instruction tuning because dialogue systems perform multiple kinds of tasks related to language (e.g., natural language understanding and generation, domain-specific interaction), yet instruction tuning has not been systematically explored for dialogue-related tasks. We introduce InstructDial, an instruction tuning framework for dialogue, which consists of a repository of 48 diverse dialogue tasks in a unified text-to-text format created from 59 openly available dialogue datasets. We explore cross-task generalization ability on models tuned on InstructDial across diverse dialogue tasks. Our analysis reveals that InstructDial enables good zero-shot performance on unseen datasets and tasks such as dialogue evaluation and intent detection, and even better performance in a few-shot setting. To ensure that models adhere to instructions, we introduce novel meta-tasks. We establish benchmark zero-shot and few-shot performance of models trained using the proposed framework on multiple dialogue tasks.

InstructDial: Improving Zero and Few-shot Generalization in Dialogue through Instruction Tuning

Efficient document retrieval heavily relies on the technique of semantic hashing, which learns a binary code for every document and employs Hamming distance to evaluate document distances. However, existing semantic hashing methods are mostly established on outdated TFIDF features, which obviously do not contain lots of important semantic information about documents. Furthermore, the Hamming distance can only be equal to one of several integer values, significantly limiting its representational ability for document distances. To address these issues, in this paper, we propose to leverage BERT embeddings to perform efficient retrieval based on the product quantization technique, which will assign for every document a real-valued codeword from the codebook, instead of a binary code as in semantic hashing. Specifically, we first transform the original BERT embeddings via a learnable mapping and feed the transformed embedding into a probabilistic product quantization module to output the assigned codeword. The refining and quantizing modules can be optimized in an end-to-end manner by minimizing the probabilistic contrastive loss. A mutual information maximization based method is further proposed to improve the representativeness of codewords, so that documents can be quantized more accurately. Extensive experiments conducted on three benchmarks demonstrate that our proposed method significantly outperforms current state-of-the-art baselines.

Efficient Document Retrieval by End-to-End Refining and Quantizing BERT Embedding with Contrastive Product Quantization

Text matching is a fundamental research problem in natural language understanding. Interaction-based approaches treat the text pair as a single sequence and encode it through cross encoders, while representation-based models encode the text pair independently with siamese or dual encoders. Interaction-based models require dense computations and thus are impractical in real-world applications. Representation-based models have become the mainstream paradigm for efficient text matching. However, these models suffer from severe performance degradation due to the lack of interactions between the pair of texts. To remedy this, we propose a Virtual InteRacTion mechanism (VIRT) for improving representation-based text matching while maintaining its efficiency. In particular, we introduce an interactive knowledge distillation module that is only applied during training. It enables deep interaction between texts by effectively transferring knowledge from the interaction-based model. A light interaction strategy is designed to fully leverage the learned interactive knowledge. Experimental results on six text matching benchmarks demonstrate the superior performance of our method over several state-of-the-art representation-based models. We further show that VIRT can be integrated into existing methods as plugins to lift their performances.

VIRT: Improving Representation-based Text Matching via Virtual Interaction

Few-shot Text Classification predicts the semantic label of a given text with a handful of supporting instances. Current meta-learning methods have achieved satisfying results in various few-shot situations. Still, they often require a large amount of data to construct many few-shot tasks for meta-training, which is not practical in real-world few-shot scenarios. Prompt-tuning has recently proved to be another effective few-shot learner by bridging the gap between pre-train and downstream tasks. In this work, we closely combine the two promising few-shot learning methodologies in structure and propose a Prompt-Based Meta-Learning (PBML) model to overcome the above meta-learning problem by adding the prompting mechanism. PBML assigns label word learning to base-learners and template learning to meta-learner, respectively. Experimental results show state-of-the-art performance on four text classification datasets under few-shot settings, with higher accuracy and good robustness. We demonstrate through low-resource experiments that our method alleviates the shortcoming that meta-learning requires too much data for meta-training. In the end, we use the visualization to interpret and verify that the meta-learning framework can help the prompting method converge better. We release our code to reproduce our experiments.

Prompt-Based Meta-Learning For Few-shot Text Classification

Machine learning models usually assume i.i.d data during training and testing, but data and tasks in real world often change over time. To emulate the transient nature of real world, we propose a challenging but practical task: text classification in-the-wild, which introduces different non-stationary training/testing stages. Decomposing a complex task into modular components can enable robust generalisation under such non-stationary environment. However, current modular approaches in NLP do not take advantage of recent advances in parameter efficient tuning of pretrained language models. To close this gap, we propose ModularPrompt, a label-modular prompt tuning framework for text classification tasks. In ModularPrompt, the input prompt consists of a sequence of soft label prompts, each encoding modular knowledge related to the corresponding class label. In two of most formidable settings, ModularPrompt outperforms relevant baselines by a large margin demonstrating strong generalisation ability. We also conduct comprehensive analysis to validate whether the learned prompts satisfy properties of a modular representation.

Learning Label Modular Prompts for Text Classification in the Wild

Language identification (LID) is a crucial precursor for NLP, especially for mining web data. Problematically, most of the world's 7000+ languages today are not covered by LID technologies. We address this pressing issue for Africa by introducing AfroLID, a neural LID toolkit for 517 African languages and varieties. AfroLID exploits a multi-domain web dataset manually curated from across 14 language families utilizing five orthographic systems. When evaluated on our blind Test set, AfroLID achieves 95.89 F_1-score. We also compare AfroLID to five existing LID tools that each cover a small number of African languages, finding it to outperform them on most languages. We further show the utility of AfroLID in the wild by testing it on the acutely under-served Twitter domain. Finally, we offer a number of controlled case studies and perform a linguistically-motivated error analysis that allow us to both showcase AfroLID's powerful capabilities and limitations\footnote{AfroLID is publicly available at \href{https://github.com/UBC-NLP/afrolid}{https://github.com/UBC-NLP/afrolid}.
}

AfroLID: A Neural Language Identification Tool for African Languages

Multi-dimensional evaluation is the dominant paradigm for human evaluation in Natural Language Generation (NLG), i.e., evaluating the generated text from multiple explainable dimensions, such as coherence and fluency. However, automatic evaluation in NLG is still dominated by similarity-based metrics, and we lack a reliable framework for a more comprehensive evaluation of advanced models. In this paper, we propose a unified multi-dimensional evaluator UniEval for NLG. We re-frame NLG evaluation as a Boolean Question Answering (QA) task, and by guiding the model with different questions, we can use one evaluator to evaluate from multiple dimensions. Furthermore, thanks to the unified Boolean QA format, we are able to introduce an intermediate learning phase that enables UniEval to incorporate external knowledge from multiple related tasks and gain further improvement. Experiments on three typical NLG tasks show that UniEval correlates substantially better with human judgments than existing metrics. Specifically, compared to the top-performing unified evaluators, UniEval achieves a 23% higher correlation on text summarization, and over 43% on dialogue response generation. Also, UniEval demonstrates a strong zero-shot learning ability for unseen evaluation dimensions and tasks. Source code, data, and all pre-trained evaluators are available at https://github.com/maszhongming/UniEval.

Towards a Unified Multi-Dimensional Evaluator for Text Generation

Some human preferences are universal. The odor of vanilla is perceived as pleasant all around the world. We expect neural models trained on human texts to exhibit these kind of preferences, i.e. biases, but we show that this is not always the case. We explore 16 static and contextual embedding models in 9 languages and, when possible, compare them under similar training conditions. We introduce and release CA-WEAT, multilingual cultural aware tests to quantify biases, and compare them to previous English-centric tests. Our experiments confirm that monolingual static embeddings do exhibit human biases, but values differ across languages, being far from universal. Biases are less evident in contextual models, to the point that the original human association might be reversed. Multilinguality proves to be another variable that attenuates and even reverses the effect of the bias, specially in contextual multilingual models. In order to explain this variance among models and languages, we examine the effect of asymmetries in the training corpus, departures from isomorphism in multilingual embedding spaces and discrepancies in the testing measures between languages.

The (Undesired) Attenuation of Human Biases by Multilinguality

Teacher-student knowledge distillation is a popular technique for compressing today's prevailing large language models into manageable sizes that fit low-latency downstream applications. Both the teacher and the choice of transfer set used for distillation are crucial ingredients in creating a high quality student. Yet, the generic corpora used to pretrain the teacher and the corpora associated with the downstream target domain are often significantly different, which raises a natural question: should the student be distilled over the generic corpora, so as to learn from high-quality teacher predictions, or over the downstream task corpora to align with finetuning? Our study investigates this trade-off using Domain Classification (DC) and Intent Classification/Named Entity Recognition (ICNER) as downstream tasks. We distill several multilingual students from a larger multilingual LM with varying proportions of generic and task-specific datasets, and report their performance after finetuning on DC and ICNER. We observe significant improvements across tasks and test sets when only task-specific corpora is used. We also report on how the impact of adding task-specific data to the transfer set correlates with the similarity between generic and task-specific data. Our results clearly indicate that, while distillation from a generic LM benefits downstream tasks, students learn better using target domain data even if it comes at the price of noisier teacher predictions. In other words, target domain data still trumps teacher knowledge.

Knowledge Distillation Transfer Sets and their Impact on Downstream NLU Tasks

Automating updates to machine learning systems is an important but understudied challenge in AutoML. The high model variance of many cutting-edge deep learning architectures means that retraining a model provides no guarantee of accurate inference on all sample types. To address this concern, we present Automated Data-Shape Stratified Model Updates (ADSMU), a novel framework that relies on iterative model building coupled with data-shape stratified model testing and improvement. Using ADSMU, we observed a 26% (relative) improvement in accuracy for new model use cases on a large-scale NLU system, compared to a naive (manually) retrained baseline and current cutting-edge methods.

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