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Natural language generation (NLG) is a critical component in conversational systems, owing to its role of formulating a correct and natural text response. Traditionally, NLG components have been deployed using template-based solutions. Although neural network solutions recently developed in the research community have been shown to provide several benefits, deployment of such model-based solutions has been challenging due to high latency, correctness issues, and high data needs. In this paper, we present approaches that have helped us deploy data-efficient neural solutions for NLG in conversational systems to production. We describe a family of sampling and modeling techniques to attain production quality with light-weight neural network models using only a fraction of the data that would be necessary otherwise, and show a thorough comparison between each. Our results show that domain complexity dictates the appropriate approach to achieve high data efficiency. Finally, we distill the lessons from our experimental findings into a list of best practices for production-level NLG model development, and present them in a brief runbook. Importantly, the end products of all of the techniques are small sequence-to-sequencemodels (~2Mb) that we can reliably deploy in production.

COLING 2020

Best Practices for Data-Efficient Modeling in NLG:How to Train Production-Ready Neural Models with Less Data

stages 

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for natural language processing and computational linguistics. Often grouped within the field of artificial intelligence, but actually pre-dating the development of artificial intelligence, advances in computational linguistics and natural language processing are now some of the major drivers behind the use of artificial intelligence for commercial and social applications – for example, on-line search, machine translation and with voice-assisted conversational devices.

First established in 1965, the biennial COLING conference is held in diverse parts of the globe and attracts participants from both top-ranked research centers and emerging countries. Today, the most important developments in our field are taking place not only in universities and academic research institutes, but also in industrial research departments and in technological startups. COLING conferences provide opportunities for all these communities to showcase their exciting developments.

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for natural language processing and computational linguistics. Often grouped within the field of artificial intelligence, but actually pre-dating the development of artificial intelligence, advances in computational linguistics and natural language processing are now some of the major drivers behind the use of artificial intelligence for commercial and social applications – for example, on-line search, machine translation and with voice-assisted conversational devices.

technical paper

The quality of Natural Language Understanding (NLU) models is typically evaluated using aggregated metrics on a large number of utterances. In a dialog system, though, the manual analysis of failures on specific utterances is a time-consuming and yet critical endeavor to guarantee a high-quality customer experience. A crucial question for this analysis is how to create a test set of utterances that covers a diversity of possible customer requests. In this paper, we introduce the task of generating a test set with high semantic diversity for NLU evaluation in dialog
systems and we describe an approach to address it. The approach starts by extracting high-traffic utterance patterns. Then, for each pattern, it achieves high diversity selecting utterances from different regions of the utterance embedding space. We compare three selection strategies based on clustering of utterances in the embedding space, on solving the maximum distance optimization problem and on simple heuristics such as random uniform sampling and popularity. The evaluation
shows that the highest semantic and lexicon diversity is obtained by a greedy maximum sum of distance solver in a comparable runtime with the clustering and the heuristics approaches.

Semantic Diversity for Natural Language Understanding Evaluation in Dialog Systems

Industry-scale NLP systems necessitate two features. 1. Robustness: “zero-shot transfer learning” (ZSTL) performance has to be commendable and 2. Efficiency: systems have to train efficiently and respond instantaneously. In this paper, we introduce the development of a production model called GAAMA(Go Ahead Ask Me Anything) which possess the above two characteristics. For robustness, it trains on the recently introduced Natural Questions (NQ) dataset. NQ poses additional challenges over older datasets like SQuAD: (a) QA systems need to read and comprehend an entire Wikipedia article rather than a small passage, and (b) NQ does not suffer from observation bias during construction, resulting in less lexical overlap between the question and the article. GAAMA consists of Attention-over-Attention, diversity among attention heads, hierarchical transfer learning, and synthetic data augmentation while being computationally inexpensive. Building on top of the powerful BERT_QA model, GAAMA provides a∼2.0% absolute boost in F1over the industry-scale state-of-the-art (SOTA) system on NQ. Further, we show that GAAMA transfers zero-shot to unseen real life and important domains as it yields respectable performance on two benchmarks: the BioASQ and the newly introduced CovidQA datasets.

Towards Building a Robust Industry-scale Question Answering System

We present scalable Universal Dependency (UD) treebank synthesis techniques that exploit advances in language representation modeling which leverage vast amounts of unlabeled general-purpose multilingual text. We introduce a data augmentation technique that uses synthetic treebanks to improve production-grade parsers. The synthetic treebanks are generated using a state-of-the-art biaffine parser adapted with pretrained Transformer models, such as Multilingual BERT (M-BERT). The new parser improves LAS by up to two points on seven languages. The production models' LAS performance improves as the augmented treebanks scale in size, surpassing performance of production models trained on originally annotated UD treebanks.

Scalable Cross-lingual Treebank Synthesis for Improved Production Dependency Parsers

Performance of standard text analytics algorithms are known to be substantially degraded on consumer generated data, which are often very noisy. These algorithms also do not work well on enterprise data which has a very different nature from News repositories, storybooks or Wikipedia data. Text cleaning is a mandatory step which aims at noise removal and correction to improve
performance. However, enterprise data need special cleaning methods since it contains many domain terms which appear to be noise against a standard dictionary, but in reality are not so. In this work we present detailed analysis of characteristics of enterprise data and suggest unsupervised methods for cleaning these repositories after domain terms have been automatically segregated from true noise terms. Noise terms are thereafter corrected in a contextual fashion.
The effectiveness of the method is established through careful manual evaluation of error corrections over several standard data sets, including those available for hate speech detection, where there is deliberate distortion to avoid detection. We also share results to show enhancement in classification accuracy after noise correction.

Learning Domain Terms - Empirical Methods to Enhance Enterprise Text
Analytics Performance

We present a neural model for paraphrasing and train it to generate delexicalized sentences. We achieve this by creating training data in which each input is paired with a number of reference paraphrases. These sets of reference paraphrases represent a weak type of semantic equivalence based on annotated slots and intents. To understand semantics from different types of slots, other than anonymizing slots, we apply convolutional neural networks (CNN) prior to pooling on slot values and use pointers to locate slots in the output. We show empirically that the generated paraphrases are of high quality, leading to an additional 1.29% exact match on live utterances. We also show that natural language understanding (NLU) tasks, such as intent classification and named entity recognition, can benefit from data augmentation using automatically generated paraphrases.

Delexicalized Paraphrase Generation

A prominent problem faced by conversational agents working with large documents (Eg: email based assistants) is the frequent presence of information in the document that is irrelevant to the assistant. This in turn makes it harder for the agent to accurately detect intents, extract entities relevant to those intents and perform the desired action. To address this issue we present a neural model for scoping relevant information for the agent from a large document. We show that when used as the first step in a popularly used email-based assistant for helping users schedule
meetings, our proposed model helps improve the performance of the intent detection and entity extraction tasks required by the agent for correctly scheduling meetings: across a suite of 6 downstream tasks, by using our proposed method, we observe an average gain of 35% in precision without any drop in recall. Additionally, we demonstrate that the same approach can be used for component level analysis in large documents, such as signature block identification.

ScopeIt: Scoping Task Relevant Sentences from Documents

In this paper, we propose and experiment with techniques for extreme compression of neural natural language understanding (NLU) models, making them suitable for execution on resource- constrained devices. We propose a task-aware, end-to-end compression approach that performs word-embedding compression jointly with NLU task learning. We show our results on a large-scale, commercial NLU system trained on a varied set of intents with huge vocabulary sizes. Our approach outperforms a range of baselines and achieves a compression rate of 97.4% with less than 3.7% degradation in predictive performance. Our analysis indicates that the signal from the downstream task is important for effective compression with minimal degradation in performance.

Extreme Model Compression for On-device Natural Language Understanding

Reflexive anaphora present a challenge for semantic interpretation: their meaning varies depending on context in a way that appears to require abstract variables. Past work has raised doubts about the ability of recurrent networks to meet this challenge. In this paper, we explore this question in the context of a fragment of English that incorporates the relevant sort of contextual variability. We consider sequence-to-sequence architectures with recurrent units and show that such networks are capable of learning semantic interpretations for reflexive anaphora which generalize to novel antecedents. We explore the effect of attention mechanisms and different recurrent unit types on the type of training data that is needed for success as measured in two ways: how much lexical support is needed to induce an abstract reflexive meaning (i.e., how many distinct reflexive antecedents must occur during training) and what contexts must a noun phrase occur in to support generalization of reflexive interpretation to this noun phrase?

Sequence-to-Sequence Networks Learn the Meaning of Reflexive Anaphora

As one of the most popular social media platforms, Twitter has become a primary source of information for many people. Unfortunately, both valid information and rumors are propagated on Twitter due to the lack of an automatic information verification system. Twitter users communicate by replying to other users' messages, forming a conversation structure. Using this structure, users can decide whether the information in the source tweet is a rumor by reading the tweet’s replies, which voice other users’ stances on the tweet. The majority of rumor detection researchers process such tweets based on time, ignoring the conversation structure. To reap the benefits of the Twitter conversation structure, we developed a model to detect rumors by modeling conversation structure as a graph. Thus, our model’s improved representation of the conversation structure enhances its rumor detection accuracy. The experimental results on two rumor datasets show that our model outperforms several baseline models, including a state-of-the-art model.

Exploiting Microblog Conversation Structures to Detect Rumors

This paper aims to enhance the few-shot relation classification especially for sentences that jointly describe multiple relations. Due to the fact that some relations usually keep high co-occurrence in the same context, previous few-shot relation classifiers struggle to distinguish them with few annotated instances. To alleviate the above relation confusion problem, we propose tag, a model equipped with two mechanisms to learn to decouple these easily-confused relations. On the one hand, an anEntity-GuidedAttention (EGA) mechanism, which leverages the syntactic relations and relative positions between each word and the specified entity pair, is introduced to guide the attention to filter out information causing confusion. On the other hand, a Confusion-AwareTraining (CAT) method is proposed to explicitly learn to distinguish relations by playing a pushing-away game between classifying a sentence into a true relation and its con-fusing relation. Extensive experiments are conducted on the FewRel dataset, and the results show that our proposed model achieves comparable and even much better results to strong baselines in terms of accuracy. Furthermore, the ablation test and case study verify the effectiveness of our proposed EGA and CAT, especially in addressing the relation confusion problem.

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