United States

Users often leave feedback on a myriad of aspects of a product which, if leveraged successfully, can help yield useful insights that can lead to further improvements down the line. Detecting actionable insights can be challenging owing to large amounts of data as well as the absence of labels in real-world scenarios. In this work, we present an aggregation and graph-based ranking strategy for unsupervised detection of these insights from real-world, noisy, user-generated feedback. Our proposed approach significantly outperforms strong baselines on two real-world user feedback datasets and one academic dataset.

NAACL 2022

What Do Users Care About? Detecting Actionable Insights from User Feedback

The AACL, Asia-Pacific Chapter of the Association for Computational Linguistics, and the AFNLP, Asian Federation of Natural Language Processing, invite you to participate in the 1st Conference of the Asia-Pacific Chapter of the Association for Computational Linguistics (AACL) and the 10th International Joint Conference on Natural Language Processing (IJCNLP).

A registration is required to access this event. Access to the event site will be granted to all registered attendees on **November 16th**. If you have not already done so, please register using the link below:
 
 https://conference.iis.sinica.edu.tw/servlet/Register?ConferenceID=411

Registration Is Required

IJCNLP-AACL 2022

The AACL, Asia-Pacific Chapter of the Association for Computational Linguistics, and the AFNLP, Asian Federation of Natural Language Processing, invite you to participate in the 1st Conference of the Asia-Pacific Chapter of the Association for Computational Linguistics (AACL) and the 10th International Joint Conference on Natural Language Processing (IJCNLP). 

poster

## Welcome to NAACL 2022!
The Annual Meeting of the North American Chapter of the Association for Computational Linguistics (NAACL) is taking place July 10-15, 2022 as a hybrid event, in Seattle, WA and online. We are happy to welcome all of you to conference! 
 
The main conference program features oral presentations, in-person and virtual posters and demo sessions, a plenary session for our best paper presentations and awards, keynote presentations, a plenary panel on the place of linguistics and symbolic structures in NLP, and an Industrial Track panel on Careers in NLP.
 
Posters (including Findings of NAACL 2022) and demos are grouped by areas for both the in-person and the virtual sessions. For the virtual component, the talks will be on Zoom and the posters and the demos will be in GatherTown. The Student Research Workshop and will have an oral session and a poster session.
 
The program also features 6 Tutorials and 26 Workshops.
 
 We wish you a wonderful conference!
 
[The NAACL 2022 Organizing Committee](https://2022.naacl.org/committees/organization/)

2022 Annual Conference of the North American Chapter of the Association for Computational Linguistics

What Do Users Care About? Detecting Actionable Insights from User Feedback

Speakers

Downloads

Next from NAACL 2022

Developing a Production System for Purpose of Call Detection in Business Phone Conversations

Similar lecture

KreolMorisienMT: A Dataset for Mauritian Creole Machine Translation