Ireland

Scaling dialogue systems to a multitude of domains, tasks and languages relies on costly and time-consuming data annotation for different domain-task-language configurations. The annotation efforts might be substantially reduced by the methods that generalise well in zero- and few-shot scenarios, and also effectively leverage external unannotated data sources (e.g., Web-scale corpora). We propose two methods to this aim, offering improved dialogue natural language understanding (NLU) across multiple languages: 1) Multi-SentAugment, and 2) LayerAgg. MultiSentAugment is a self-training method which augments available (typically few-shot) training data with similar (automatically labelled) in-domain sentences from large monolingual Web-scale corpora. LayerAgg learns to select and combine useful semantic information scattered across different layers of a Transformer model (e.g., mBERT); it is especially suited for zero-shot scenarios as semantically richer representations should strengthen the model’s cross-lingual capabilities. Applying the two methods with state-of-the-art NLU models obtains consistent improvements across two standard multilingual NLU datasets covering 16 diverse languages. The gains are observed in zero-shot, few-shot, and even in full-data scenarios. The results also suggest that the two methods achieve a synergistic effect: the best overall performance in few-shot setups is attained when the methods are used together.

ACL 2022

Data Augmentation and Learned Layer Aggregation for Improved Multilingual Language Understanding in Dialogue

few-shot scenarios

slot labelling

multilingual nlp

intent classification

dialogue systems

# Welcome everyone to ACL 2022!

The 60th Annual Meeting of the Association for Computational Linguistics is taking place May 22-27, 2022 as a hybrid event, in Dublin and online. We are happy to welcome all of you to this anniversary edition with an almost 50-50 in-person and virtual participation. 
The main conference program features oral presentations, in-person and virtual posters and demo sessions, a plenary session for our best paper presentations and awards, three amazing keynote events and two new initiatives of invited talks: Spotlight Talks for Young Rising Stars (STIRS) and The Next Big Idea Talks. Posters (including Findings of ACL 2022) and demos are grouped by areas for both the in-person and the virtual sessions. For the virtual component, the talks will be on Zoom and the posters and the demos will be in GatherTown. The Student Research Workshop will have an oral session and a poster session as part of Poster Session 1. The program also features eight Tutorials and 28 Workshops. 

 
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findings / work in progress

Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying the summary generation rules. We empirically show that our method DS2 outperforms previous works on few-shot DST in MultiWoZ 2.0 and 2.1, in both cross-domain and multi-domain settings. Our method also exhibits vast speedup during both training and inference as it can generate all states at once.
Finally, based on our analysis, we discover that the naturalness of the summary templates plays a key role for successful training.

Dialogue Summaries as Dialogue States (DS2), Template-Guided Summarization for Few-shot Dialogue State Tracking

Recent work has shown that self-supervised dialog-specific pretraining on large conversational datasets yields substantial gains over traditional language modeling (LM) pretraining in downstream task-oriented dialog (TOD). These approaches, however, exploit general dialogic corpora (e.g., Reddit) and thus presumably fail to reliably embed domain-specific knowledge useful for concrete downstream TOD domains. In this work, we investigate the effects of domain specialization of pretrained language models (PLMs) for TOD. Within our DS-TOD framework, we first automatically extract salient domain-specific terms, and then use them to construct DomainCC and DomainReddit -- resources that we leverage for domain-specific pretraining, based on (i) masked language modeling (MLM) and (ii) response selection (RS) objectives, respectively. We further propose a resource-efficient and modular domain specialization by means of domain adapters. Our experiments with prominent TOD tasks -- dialog state tracking (DST) and response retrieval (RR) -- encompassing five domains from the MultiWOZ benchmark demonstrate the effectiveness of DS-TOD. Moreover, we show that the light-weight adapter-based specialization (1) performs comparably to full fine-tuning in single domain setups and (2) is particularly suitable for multi-domain specialization, where besides advantageous computational footprint, it can offer better TOD performance.

DS-TOD: Efficient Domain Specialization for Task-Oriented Dialog

We propose GRS: an unsupervised approach to sentence simplification that combines text generation and text revision. We start with an iterative framework in which an input sentence is revised using explicit edit operations, and add paraphrasing as a new edit operation. This allows us to combine the advantages of generative and revision-based approaches: paraphrasing captures complex edit operations, and the use of explicit edit operations in an iterative manner provides controllability and interpretability. We demonstrate these advantages of GRS compared to existing methods on the Newsela and ASSET datasets.

GRS: Combining Generation and Revision in Unsupervised Sentence Simplification

Large pretrained models enable transfer learning to low-resource domains for language generation tasks. However, previous end-to-end approaches do not account for the fact that some generation sub-tasks, specifically aggregation and lexicalisation, can benefit from transfer learning in different extents. To exploit these varying potentials for transfer learning, we propose a new hierarchical approach for few-shot and zero-shot generation. Our approach consists of a three-moduled jointly trained architecture: the first module independently lexicalises the distinct units of information in the input as sentence sub-units (e.g. phrases), the second module recurrently aggregates these sub-units to generate a unified intermediate output, while the third module subsequently post-edits it to generate a coherent and fluent final text. We perform extensive empirical analysis and ablation studies on few-shot and zero-shot settings across 4 datasets. Automatic and human evaluation shows that the proposed hierarchical approach is consistently capable of achieving state-of-the-art results when compared to previous work.

Hierarchical Recurrent Aggregative Generation for Few-Shot NLG

A pressing challenge in current dialogue systems is to successfully converse with users on topics with information distributed across different modalities. Previous work in multiturn dialogue systems has primarily focused on either text or table information. In more realistic scenarios, having a joint understanding of both is critical as knowledge is typically distributed over both unstructured and structured forms. We present a new dialogue dataset, HybriDialogue, which consists of crowdsourced natural conversations grounded on both Wikipedia text and tables. The conversations are created through the decomposition of complex multihop questions into simple, realistic multiturn dialogue interactions. We propose retrieval, system state tracking, and dialogue response generation tasks for our dataset and conduct baseline experiments for each. Our results show that there is still ample opportunity for improvement, demonstrating the importance of building stronger dialogue systems that can reason over the complex setting of information-seeking dialogue grounded on tables and text

HybriDialogue: An Information-Seeking Dialogue Dataset Grounded on Tabular and Textual Data

Text summarization models are approaching human levels of fidelity. Existing benchmarking corpora provide concordant pairs of full and abridged versions of Web, news or, professional content. To date, all summarization datasets operate under a one-size-fits-all paradigm that may not reflect the full range of organic summarization needs. Several recently proposed models (e.g., plug and play language models) have the capacity to condition the generated summaries on a desired range of themes. These capacities remain largely unused and unevaluated as there is no dedicated dataset that would support the task of topic-focused summarization.

This paper introduces the first topical summarization corpus NEWTS, based on the well-known CNN/Dailymail dataset, and annotated via online crowd-sourcing. Each source article is paired with two reference summaries, each focusing on a different theme of the source document. We evaluate a representative range of existing techniques and analyze the effectiveness of different prompting methods.

NEWTS: A Corpus for News Topic-Focused Summarization

Augmentation of task-oriented dialogues has followed standard methods used for plain-text such as back-translation, word-level manipulation, and paraphrasing despite its richly annotated structure.
In this work, we introduce an augmentation framework that utilizes belief state annotations to match turns from various dialogues and form new synthetic dialogues in a bottom-up manner. Unlike other augmentation strategies, it operates with as few as five examples.
Our augmentation strategy yields significant improvements when both adapting a DST model to a new domain, and when adapting a language model to the DST task, on evaluations with TRADE and TOD-BERT models. 
Further analysis shows that our model performs better on seen values during training, and it is also more robust to unseen values.
We conclude that exploiting belief state annotations enhances dialogue augmentation and results in improved models in n-shot training scenarios.

N-Shot Learning for Augmenting Task-Oriented Dialogue State Tracking

The increasing volume of commercially available conversational agents (CAs) on the market has resulted in users being burdened with learning and adopting multiple agents to accomplish their tasks. Though prior work has explored supporting a multitude of domains within the design of a single agent, the interaction experience suffers due to the large action space of desired capabilities. To address these problems, we introduce a new task BBAI: Black-Box Agent Integration, focusing on combining the capabilities of multiple black-box CAs at scale. We explore two techniques: question agent pairing and question response pairing aimed at resolving this task. Leveraging these techniques, we design One For All (OFA), a scalable system that provides a unified interface to interact with multiple CAs. Additionally, we introduce MARS: Multi-Agent Response Selection, a new encoder model for question response pairing that jointly encodes user question and agent response pairs. We demonstrate that OFA is able to automatically and accurately integrate an ensemble of commercially available CAs spanning disparate domains. Specifically, using the MARS encoder we achieve the highest accuracy on our BBAI task, outperforming strong baselines.

One Agent To Rule Them All: Towards Multi-agent Conversational AI

Despite recent success, large neural models often generate factually incorrect text. Compounding this is the lack of a standard automatic evaluation for factuality--it cannot be meaningfully improved if it cannot be measured. Grounded generation promises a path to solving both of these problems: models draw on a reliable external document (grounding) for factual information, simplifying the challenge of factuality. Measuring factuality is also simplified--to factual consistency, testing whether the generation agrees with the grounding, rather than all facts. Yet, without a standard automatic metric for factual consistency, factually grounded generation remains an open problem. 

We study this problem for content transfer, in which generations extend a prompt, using information from factual grounding. Particularly, this domain allows us to introduce the notion of factual ablation for automatically measuring factual consistency: this captures the intuition that the model should be less likely to produce an output given a less relevant grounding document. In practice, we measure this by presenting a model with two grounding documents, and the model should prefer to use the more factually relevant one. We contribute two evaluation sets to measure this. Applying our new evaluation, we propose multiple novel methods improving over strong baselines.

Probing Factually Grounded Content Transfer with Factual Ablation

It has been the norm for a long time to evaluate automated summarization tasks using the popular ROUGE metric. Although several studies in the past have highlighted the limitations of ROUGE, researchers have struggled to reach a consensus on a better alternative until today. One major limitation of the traditional ROUGE metric is the lack of semantic understanding (relies on direct overlap of n-grams). In this paper, we exclusively focus on the extractive summarization task and propose a semantic-aware nCG (normalized cumulative gain)-based evaluation metric (called Sem-nCG) for evaluating this task. One fundamental contribution of the paper is that it demonstrates how we can generate more reliable semantic-aware ground truths for evaluating extractive summarization tasks without any additional human intervention. To the best of our knowledge, this work is the first of its kind. We have conducted extensive experiments with this new metric using the widely used CNN/DailyMail dataset. Experimental results show that the new Sem-nCG metric is indeed semantic-aware, shows higher correlation with human judgement (more reliable) and yields a large number of disagreements with the original ROUGE metric (suggesting that ROUGE often leads to inaccurate conclusions also verified by humans).

Data Augmentation and Learned Layer Aggregation for Improved Multilingual Language Understanding in Dialogue

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