Dominican Republic

Several recent studies on dyadic human-human interactions have been done on conversations without specific business objectives. However, many companies might benefit from studies dedicated to more precise environments such as after sales services or customer satisfaction surveys. In this work, we place ourselves in the scope of a live chat customer service in which we want to detect emotions and their evolution in the conversation flow. This context leads to multiple challenges that range from exploiting restricted, small and mostly unlabeled datasets to finding and adapting methods for such context.
We tackle these challenges by using Few-Shot Learning while making the hypothesis it can serve conversational emotion classification for different languages and sparse labels. We contribute by proposing a variation of Prototypical Networks for sequence labeling in conversation that we name ProtoSeq. We test this method on two datasets with different languages: daily conversations in English and customer service chat conversations in French. When applied to emotion classification in conversations, our method proved to be competitive even when compared to other ones.
The code for ProtoSeq is available at https://github.com/gguibon/ProtoSeq

EMNLP 2021

Few-Shot Emotion Recognition in Conversation with Sequential Prototypical Networks

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

poster

Machine learning has brought striking advances in multilingual natural language processing capabilities over the past year. For example, the latest techniques have improved the state-of-the-art performance on the XTREME multilingual benchmark by more than 13 points. While a sizeable gap to human-level performance remains, improvements have been easier to achieve in some tasks than in others. This paper analyzes the current state of cross-lingual transfer learning and summarizes some lessons learned. In order to catalyze meaningful progress, we extend XTREME to XTREME-R, which consists of an improved set of ten natural language understanding tasks, including challenging language-agnostic retrieval tasks, and covers 50 typologically diverse languages. In addition, we provide a massively multilingual diagnostic suite (MultiCheckList) and fine-grained multi-dataset evaluation capabilities through an interactive public leaderboard to gain a better understanding of such models.

XTREME-R: Towards More Challenging and Nuanced Multilingual Evaluation

Identifying factors that make certain languages harder to model than others is essential to reach language equality in future Natural Language Processing technologies. Free-order case-marking languages, such as Russian, Latin or Tamil, have proved more challenging than fixed-order languages for the tasks of syntactic parsing and subject-verb agreement prediction. In this work, we investigate whether this class of languages is also more difficult to translate by state-of-the-art Neural Machine Translation models (NMT). Using a variety of synthetic languages and a newly introduced translation challenge set, we find that word order flexibility in the source language only leads to a very small loss of NMT quality, even though the core verb arguments become impossible to disambiguate in sentences without semantic cues. The latter issue is indeed solved by the addition of case marking. However, in medium- and low-resource settings, the overall NMT quality of fixed-order languages remains unmatched.

On the Difficulty of Translating Free-Order Case-Marking Languages

Intermediate task fine-tuning has been shown to culminate in large transfer gains across many NLP tasks. With an abundance of candidate datasets as well as pre-trained language models, it has become infeasible to run the cross-product of all combinations to find the best transfer setting. In this work we first establish that similar sequential fine-tuning gains can be achieved in adapter settings, and subsequently consolidate previously proposed methods that efficiently identify beneficial tasks for intermediate transfer learning. We experiment with a diverse set of 42 intermediate and 11 target English classification, multiple choice, question answering, and sequence tagging tasks. Our results show that efficient embedding based methods that rely solely on the respective datasets outperform computational expensive few-shot fine-tuning approaches. Our best methods achieve an average Regret@3 of less than 1% across all target tasks, demonstrating that we are able to efficiently identify the best datasets for intermediate training.

What to Pre-Train on? Efficient Intermediate Task Selection

This work presents a sparse-attention Transformer architecture for modeling documents that contain large tables. Tables are ubiquitous on the web, and are rich in information. However, more than 20% of relational tables on the web have 20 or more rows (Cafarella et al., 2008), and these large tables present a challenge for current Transformer models, which are typically limited to 512 tokens. Here we propose MATE, a novel Transformer architecture designed to model the structure of web tables. MATE uses sparse attention in a way that allows heads to efficiently attend to either rows or columns in a table. This architecture scales linearly with respect to speed and memory, and can handle documents containing more than 8000 tokens with current accelerators. MATE also has a more appropriate inductive bias for tabular data, and sets a new state-of-the-art for three table reasoning datasets. For HybridQA (Chen et al., 2020b), a dataset that involves large documents containing tables, we improve the best prior result by 19 points.

MATE: Multi-view Attention for Table Transformer Efficiency

Word Equations: Inherently Interpretable Sparse Word Embeddings through Sparse Coding

Embedding words in high-dimensional vector spaces has proven valuable in many natural language applications. In this work, we investigate whether similarly-trained embeddings of integers can capture concepts that are useful for mathematical applications. We probe the integer embeddings for mathematical knowledge, apply them to a set of numerical reasoning tasks, and show that by learning the representations from mathematical sequence data, we can substantially improve over number embeddings learned from English text corpora.

Learning Mathematical Properties of Integers

We present three Natural Language Inference (NLI) challenge sets that can evaluate NLI models on their understanding of temporal expressions. More specifically, we probe these models for three temporal properties: (a) the order between points in time, (b) the duration between two points in time, (c) the relation between the magnitude of times specified in different units. We find that although large language
models fine-tuned on MNLI have some basic perception of the order between points
in time, at large, these models do not have a thorough understanding of the relation between temporal expressions.

Probing Language Models for Understanding of Temporal Expressions

Linguistic typology generally divides synthetic languages into groups based on their morphological fusion. However, this measure has long been thought to be best considered a matter of degree. We present an information-theoretic measure, called informational fusion, to quantify the degree of fusion of a given set of morphological features in a surface form, which naturally provides such a graded scale. Informational fusion is able to encapsulate not only concatenative, but also nonconcatenative morphological systems (e.g. Arabic), abstracting away from any notions of morpheme segmentation. We then show, on a sample of twenty-one languages, that our measure recapitulates the usual linguistic classifications for concatenative systems, and provides new measures for nonconcatenative ones. We also evaluate the long-standing hypotheses that more frequent forms are more fusional, and that paradigm size anticorrelates with degree of fusion. We do not find evidence for the idea that languages have characteristic levels of fusion; rather, the degree of fusion varies across part-of-speech within languages.

An Information-Theoretic Characterization of Morphological Fusion

Natural languages display a trade-off among different strategies to convey syntactic structure, such as word order or inflection. This trade-off, however, has not appeared in recent simulations of iterated language learning with neural network agents (Chaabouni et al., 2019b). We re-evaluate this result in light of three factors that play an important role in comparable experiments from the Language Evolution field: (i) speaker bias towards efficient messaging, (ii) non systematic input languages, and (iii) learning bottleneck. Our simulations show that neural agents mainly strive to maintain the utterance type distribution observed during learning, instead of developing a more efficient or systematic language.

The Effect of Efficient Messaging and Input Variability on Neural-Agent Iterated Language Learning

To ease the difficulty of argument stance classification, the task of same side stance classification (S3C) has been proposed. In contrast to actual stance classification, which requires a substantial amount of domain knowledge to identify whether an argument is in favor or against a certain issue, it is argued that, for S3C, only argument similarity within stances needs to be learned to successfully solve the task. We evaluate several transformer-based approaches on the dataset of the recent S3C shared task, followed by an in-depth evaluation and error analysis of our model and the task's hypothesis. We show that, although we achieve state-of-the-art results, our model fails to generalize both within as well as across topics and domains when adjusting the sampling strategy of the training and test set to a more adversarial scenario. Our evaluation shows that current state-of-the-art approaches cannot determine same side stance by considering only domain-independent linguistic similarity features, but appear to require domain knowledge and semantic inference, too.

Next from EMNLP 2021

XTREME-R: Towards More Challenging and Nuanced Multilingual Evaluation

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Few-Shot Emotion Recognition in Conversation with Sequential Prototypical Networks