Dominican Republic

Despite the remarkable performance of large-scale generative models in open-domain conversation, they are known to be less practical for building real-time conversation systems due to high latency. On the other hand, retrieval models could return responses with much lower latency but show inferior performance to the large-scale generative models since the conversation quality is bounded by the pre-defined response set. To take advantage of both approaches, we propose a new training method called G2R (Generative-to-Retrieval distillation) that preserves the efficiency of a retrieval model while leveraging the conversational ability of a large-scale generative model by infusing the knowledge of the generative model into the retrieval model. G2R consists of two distinct techniques of distillation: the data-level G2R augments the dialogue dataset with additional responses generated by the large-scale generative model, and the model-level G2R transfers the response quality score assessed by the generative model to the score of the retrieval model by the knowledge distillation loss. Through extensive experiments including human evaluation, we demonstrate that our retrieval-based conversation system trained with G2R shows a substantially improved performance compared to the baseline retrieval model while showing significantly lower inference latency than the large-scale generative models.

EMNLP 2021

Distilling the Knowledge of Large-scale Generative Models into Retrieval Models for Efficient Open-domain Conversation

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

workshop paper

The ability to detect Out-of-Domain (OOD) inputs has been a critical requirement in many real-world NLP applications. For example, intent classification in dialogue systems. The reason is that the inclusion of unsupported OOD inputs may lead to catastrophic failure of systems. However, it remains an empirical question whether current methods can tackle such problems reliably in a realistic scenario where zero OOD training data is available. In this study, we propose ProtoInfoMax, a new architecture that extends Prototypical Networks to simultaneously process in-domain and OOD sentences via Mutual Information Maximization (InfoMax) objective. Experimental results show that our proposed method can substantially improve performance up to 20% for OOD detection in low resource settings of text classification. We also show that ProtoInfoMax is less prone to typical overconfidence errors of Neural Networks, leading to more reliable prediction results.

ProtoInfoMax: Prototypical Networks with Mutual Information Maximization for Out-of-Domain Detection

While state-of-the-art Dialogue State Tracking (DST) models show promising results, all of them rely on a traditional cross-entropy loss function during the training process, which may not be optimal for improving the joint goal accuracy. Although several approaches recently proposed augmenting the training set by copying user utterances and replacing the real slot values with other possible or even similar values, they are not effective at improving the performance of existing DST models. To address these challenges, we propose a Turn-based Loss Function (TLF) that penalises the model if it inaccurately predicts a slot value at the early turns more so than in later turns in order to improve joint goal accuracy. We also propose a simple but effective Sequential Data Augmentation (SDA) algorithm to generate more complex user utterances and system responses to effectively train existing DST models. Experimental results on two standard DST benchmark collections demonstrate that our proposed TLF and SDA techniques significantly improve the effectiveness of the state-of-the-art DST model by approximately 7-8% relative reduction in error and achieves a new state-of-the-art joint goal accuracy with 59.50 and 54.90 on MultiWOZ2.1 and MultiWOZ2.2, respectively.

Improving Dialogue State Tracking with Turn-based Loss Function and Sequential Data Augmentation

Large language models (LM) generate remarkably fluent text and can be efficiently adapted across NLP tasks. Measuring and guaranteeing the quality of generated text in terms of safety is imperative for deploying LMs in the real world; to this end, prior work often relies on automatic evaluation of LM toxicity. We critically discuss this approach, evaluate several toxicity mitigation strategies with respect to both automatic and human evaluation, and analyze consequences of toxicity mitigation in terms of model bias and LM quality. We demonstrate that while basic intervention strategies can effectively optimize previously established automatic metrics on the REALTOXICITYPROMPTS dataset, this comes at the cost of reduced LM coverage for both texts about, and dialects of, marginalized groups. Additionally, we find that human raters often disagree with high automatic toxicity scores after strong toxicity reduction interventions— highlighting further the nuances involved in careful evaluation of LM toxicity.

Challenges in Detoxifying Language Models

We create a large-scale dialogue corpus that provides pragmatic paraphrases to advance technology for understanding the underlying intentions of users. 
While neural conversation models acquire the ability to generate fluent responses through training on a dialogue corpus, previous corpora have mainly focused on the literal meanings of utterances. 
However, in reality, people do not always present their intentions directly.
For example, if a person said to the operator of a reservation service 'I don't have enough budget.', they, in fact, mean 'please find a cheaper option for me.'
Our corpus provides a total of 71,498 indirect--direct utterance pairs accompanied by a multi-turn dialogue history extracted from the MultiWoZ dataset. 
In addition, we propose three tasks to benchmark the ability of models to recognize and generate indirect and direct utterances. 
We also investigated the performance of state-of-the-art pre-trained models as baselines.

{DIRECT}: Direct and Indirect Responses in Conversational Text Corpus

Despite showing increasingly human-like conversational abilities, state-of-the-art dialogue models often suffer from factual incorrectness and hallucination of knowledge (Roller et al., 2020). In this work we explore the use of neural-retrieval-in-the-loop architectures - recently shown to be effective in open-domain QA (Lewis et al., 2020b; Izacard and Grave, 2020) - for knowledge-grounded dialogue, a task that is arguably more challenging as it requires querying based on complex multi-turn dialogue context and generating conversationally coherent responses. We study various types of architectures with multiple components - retrievers, rankers, and encoder-decoders - with the goal of maximizing knowledgeability while retaining conversational ability. We demonstrate that our best models obtain state-of-the-art performance on two knowledge-grounded conversational tasks. The models exhibit open-domain conversational capabilities, generalize effectively to scenarios not within the training data, and, as verified by human evaluations, substantially reduce the well-known problem of knowledge hallucination in state-of-the-art chatbots.

Retrieval Augmentation Reduces Hallucination in Conversation

In this paper, we address the problem of automatically discriminating between inherited and borrowed Latin words. We introduce a new dataset and investigate the case of Romance languages (Romanian, Italian, French, Spanish, Portuguese and Catalan), where words directly inherited from Latin coexist with words borrowed from Latin, and explore whether automatic discrimination between them is possible. Having entered the language at a later stage, borrowed words are no longer subject to historical sound shift rules, hence they are presumably less eroded, which is why we expect them to have a different intrinsic structure distinguishable by computational means. We employ several machine learning models to automatically discriminate between inherited and borrowed words and compare their performance with various feature sets. We analyze the models' predictive power on two versions of the datasets, orthographic and phonetic. We also investigate whether prior knowledge of the etymon provides better results, employing n-gram character features extracted from the word-etymon pairs and from their alignment.

Automatic Discrimination between Inherited and Borrowed Latin Words in Romance Languages

Transformer-based pre-trained language models boost the performance of open-domain dialogue systems. Prior works leverage Transformer-based pre-trained language models to generate texts with desired attributes in two general approaches: (1) gradient-based methods: updating all latent representations of pre-trained models with gradients from attribute models; (2) weighted-decoding methods: re-ranking beam candidates from pre-trained models with attribute functions. However, gradient-based methods lead to high computation cost and can easily get overfitted on small training sets, while weighted-decoding methods are inherently constrained by the low-variance high-bias pre-trained model. In this work, we propose a novel approach to control the generation of Transformer-based pre-trained language models: the SideControl framework, which leverages a novel control attributes loss to incorporate useful control signals, and is shown to perform well with very limited training samples. We evaluate our proposed method on two benchmark open-domain dialogue datasets, and results show that the SideControl framework has better controllability, higher generation quality and better sample-efficiency than existing gradient-based and weighted-decoding baselines.

SideControl: Controlled Open-domain Dialogue Generation via Additive Side Networks

Emotion recognition in multi-party conversation (ERMC) is becoming increasingly popular as an emerging research topic in natural language processing. Prior research focuses on exploring sequential information but ignores the discourse structures of conversations. In this paper, we investigate the importance of discourse structures in handling informative contextual cues and speaker-specific features for ERMC. To this end, we propose a discourse-aware graph neural network (ERMC-DisGCN) for ERMC.In particular, we design a relational convolution to lever the self-speaker dependency of interlocutors to propagate contextual information. Furthermore, we exploit a gated convolution to select more informative cues for ERMC from dependent utterances. The experimental results show our method outperforms multiple baselines, illustrating that discourse structures are of great value to ERMC.

A Discourse-Aware Graph Neural Network for Emotion Recognition in Multi-Party Conversation

Generative Adversarial Networks (GANs) have achieved great success in image synthesis, but have proven to be difficult to generate natural language. Challenges arise from the uninformative learning signals passed from the discriminator. In other words, the poor learning signals limit the learning capacity for generating languages with rich structures and semantics. In this paper, we propose to adopt the counter-contrastive learning (CCL) method to support the generator's training in language GANs. In contrast to standard GANs that adopt a simple binary classifier to discriminate whether a sample is real or fake, we employ a counter-contrastive learning signal that advances the training of language synthesizers by (1) pulling the language representations of generated and real samples together and (2) pushing apart representations of real samples to compete with the discriminator and thus prevent the discriminator from being overtrained. We evaluate our method on both synthetic and real benchmarks and yield competitive performance compared to previous language GANs.

Counter-Contrastive Learning for Language GANs

An effective recipe for building seq2seq, non-autoregressive, task-oriented parsers to map utterances to semantic frames proceeds in three steps: encoding an utterance x, predicting a frame's length |y|, and decoding a |y|-sized frame with utterance and ontology tokens. Though empirically strong, these models are typically bottlenecked by length prediction, as even small inaccuracies change the syntactic and semantic characteristics of resulting frames. In our work, we propose span pointer networks, non-autoregressive parsers which shift the decoding task from text generation to span prediction; that is, when imputing utterance spans into frame slots, our model produces endpoints (e.g., [i, j]) as opposed to text (e.g., "6pm"). This natural quantization of the output space reduces the variability of gold frames, therefore improving length prediction and, ultimately, exact match. Furthermore, length prediction is now responsible for frame syntax and the decoder is responsible for frame semantics, resulting in a coarse-to-fine model. We evaluate our approach on several task-oriented semantic parsing datasets. Notably, we bridge the quality gap between non-autogressive and autoregressive parsers, achieving 87 EM on TOPv2 (Chen et al. 2020). Furthermore, due to our more consistent gold frames, we show strong improvements in model generalization in both cross-domain and cross-lingual transfer in low-resource settings. Finally, due to our diminished output vocabulary, we observe 70% reduction in latency and 83% reduction in memory at beam size 5 compared to prior non-autoregressive parsers.

Distilling the Knowledge of Large-scale Generative Models into Retrieval Models for Efficient Open-domain Conversation

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