Dominican Republic

While state-of-the-art Dialogue State Tracking (DST) models show promising results, all of
them rely on a traditional cross-entropy loss function during the training process, which
may not be optimal for improving the joint goal accuracy. Although several approaches
recently propose augmenting the training set by copying user utterances and replacing the
real slot values with other possible or even similar values, they are not effective at improving
the performance of existing DST models. To address these challenges, we propose a Turn-based Loss Function (TLF) that penalises the model if it inaccurately predicts a slot value at the early turns more so than in later turns in order to improve joint goal accuracy. We also propose a simple but effective Sequential Data Augmentation (SDA) algorithm to generate more complex user utterances and system responses to effectively train existing DST models. Experimental results on two standard DST benchmark collections demonstrate that our proposed TLF and SDA techniques significantly improve the effectiveness of the state-of-the-art DST model by approximately 7-8% relative reduction in error and achieves a new state-of-the-art joint goal accuracy with 59.50 and 54.90 on MultiWOZ2.1 and MultiWOZ2.2, respectively.

EMNLP 2021

Improving Dialogue State Tracking with Turn-based Loss Function and Sequential Data Augmentation

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

technical paper

An effective recipe for building seq2seq, non-autoregressive, task-oriented parsers to map utterances to semantic frames proceeds in three steps: encoding an utterance x, predicting a frame's length |y|, and decoding a |y|-sized frame with utterance and ontology tokens. Though empirically strong, these models are typically bottlenecked by length prediction, as even small inaccuracies change the syntactic and semantic characteristics of resulting frames. In our work, we propose span pointer networks, non-autoregressive parsers which shift the decoding task from text generation to span prediction; that is, when imputing utterance spans into frame slots, our model produces endpoints (e.g., [i, j]) as opposed to text (e.g., "6pm"). This natural quantization of the output space reduces the variability of gold frames, therefore improving length prediction and, ultimately, exact match. Furthermore, length prediction is now responsible for frame syntax and the decoder is responsible for frame semantics, resulting in a coarse-to-fine model. We evaluate our approach on several task-oriented semantic parsing datasets. Notably, we bridge the quality gap between non-autogressive and autoregressive parsers, achieving 87 EM on TOPv2 (Chen et al. 2020). Furthermore, due to our more consistent gold frames, we show strong improvements in model generalization in both cross-domain and cross-lingual transfer in low-resource settings. Finally, due to our diminished output vocabulary, we observe 70% reduction in latency and 83% reduction in memory at beam size 5 compared to prior non-autoregressive parsers.

Span Pointer Networks for Non-Autoregressive Task-Oriented Semantic Parsing

Intent classification (IC) and slot filling (SF) are critical building blocks in task-oriented dialogue systems. These two tasks are closely-related and can flourish each other. Since only a few utterances can be utilized for identifying fast-emerging new intents and slots, data scarcity issue often occurs when implementing IC and SF. However, few IC/SF models perform well when the number of training samples per class is quite small. In this paper, we propose a novel explicit-joint and supervised-contrastive learning framework for few-shot intent classification and slot filling. Its highlights are as follows. (i) The model extracts intent and slot representations via bidirectional interactions, and extends prototypical network to achieve explicit-joint learning, which guarantees that IC and SF tasks can mutually reinforce each other. (ii) The model integrates with supervised contrastive learning, which ensures that samples from same class are pulled together and samples from different classes are pushed apart. In addition, the model follows a not common but practical way to construct the episode, which gets rid of the traditional setting with fixed way and shot, and allows for unbalanced datasets. Extensive experiments on three public datasets show that our model can achieve promising performance.

An Explicit-Joint and Supervised-Contrastive Learning Framework for Few-Shot Intent Classification and Slot Filling

Dialogue Act (DA) classification is the task of classifying utterances with respect to the function they serve in a dialogue. Existing approaches to DA classification model utterances without incorporating the turn changes among speakers throughout the dialogue, therefore treating it no different than non-interactive written text. In this paper, we propose to integrate the turn changes in conversations among speakers when modeling DAs. Specifically, we learn conversation-invariant speaker turn embeddings to represent the speaker turns in a conversation; the learned speaker turn embeddings are then merged with the utterance embeddings for the downstream task of DA classification. With this simple yet effective mechanism, our model is able to capture the semantics from the dialogue content while accounting for different speaker turns in a conversation. Validation on three benchmark public datasets demonstrates superior performance of our model.

Speaker Turn Modeling for Dialogue Act Classiﬁcation

Researches on dialogue empathy aim to endow an agent with the capacity of accurate understanding and proper responding for emotions. Existing models for empathetic dialogue generation focus on the emotion flow in one direction, that is, from the context to response. We argue that conducting an empathetic conversation is a bidirectional process, where empathy occurs when the emotions of two interlocutors could converge on the same point, i.e., reaching an emotional consensus. Besides, we also find that the empathetic dialogue corpus is extremely limited, which further restricts the model performance. To address the above issues, we propose a dual-generative model, Dual-Emp, to simultaneously construct the emotional consensus and utilize some external unpaired data. Specifically, our model integrates a forward dialogue model, a backward dialogue model, and a discrete latent variable representing the emotional consensus into a unified architecture. Then, to alleviate the constraint of paired data, we extract unpaired emotional data from open-domain conversations and employ Dual-Emp to produce pseudo paired empathetic samples, which is more efficient and low-cost than the human annotation. Automatic and human evaluations demonstrate that our method outperforms competitive baselines in producing coherent and empathetic responses.

Constructing Emotional Consensus and Utilizing Unpaired Data for Empathetic Dialogue Generation

Online conversations include more than just text. Increasingly, image-based responses such as memes and animated gifs serve as culturally recognized and often humorous responses in conversation. However, while NLP has broadened to multimodal models, conversational dialog systems have largely focused only on generating text replies. Here, we introduce a new dataset of 1.56M text-gif conversation turns and introduce a new multimodal conversational model Pepe the King Prawn for selecting gif-based replies. We demonstrate that our model produces relevant and high-quality gif responses and, in a large randomized control trial of multiple models replying to real users, we show that our model replies with gifs that are significantly better received by the community.

An animated picture says at least a thousand words: Selecting Gif-based Replies in Multimodal Dialog

Despite the remarkable performance of large-scale generative models in open-domain conversation, they are known to be less practical for building real-time conversation systems due to high latency. On the other hand, retrieval models could return responses with much lower latency but show inferior performance to the large-scale generative models since the conversation quality is bounded by the pre-defined response set. To take advantage of both approaches, we propose a new training method called G2R (Generative-to-Retrieval distillation) that preserves the efficiency of a retrieval model while leveraging the conversational ability of a large-scale generative model by infusing the knowledge of the generative model into the retrieval model. G2R consists of two distinct techniques of distillation: the data-level G2R augments the dialogue dataset with additional responses generated by the large-scale generative model, and the model-level G2R transfers the response quality score assessed by the generative model to the score of the retrieval model by the knowledge distillation loss. Through extensive experiments including human evaluation, we demonstrate that our retrieval-based conversation system trained with G2R shows a substantially improved performance compared to the baseline retrieval model while showing significantly lower inference latency than the large-scale generative models.

Distilling the Knowledge of Large-scale Generative Models into Retrieval Models for Efficient Open-domain Conversation

Persuasion dialogue system reflects the machine's ability to make strategic moves beyond verbal communication, and therefore differentiates itself from task-oriented or open-domain dialogues and has its own unique values. However, the repetition and inconsistency problems still persist in dialogue response generation and could substantially impact user experience and impede the persuasion outcome. Besides, although reinforcement learning (RL) approaches have achieved big success in strategic tasks such as games, it requires a sophisticated user simulator to provide real-time feedback to the dialogue system, which limits the application of RL on persuasion dialogues. To address these issues towards a better persuasion dialogue system, we apply RL to refine a language model baseline without user simulators, and distill sentence-level information about repetition, inconsistency, and task relevance through rewards. Moreover, to better accomplish the persuasion task, the model learns from human demonstration to imitate human persuasion behavior and selects the most persuasive responses. Experiments show that our model outperforms previous state-of-the-art dialogue models on both automatic metrics and human evaluation results on a donation persuasion task, and generates more diverse, consistent and persuasive conversations according to the user feedback. We will make the code and model publicly available.

Refine and Imitate: Reducing Repetition and Inconsistency in Persuasion Dialogues via Reinforcement Learning and Human Demonstration

Despite showing increasingly human-like conversational abilities, state-of-the-art dialogue models often suffer from factual incorrectness and hallucination of knowledge (Roller et al., 2020). In this work we explore the use of neural-retrieval-in-the-loop architectures - recently shown to be effective in open-domain QA (Lewis et al., 2020b; Izacard and Grave, 2020) - for knowledge-grounded dialogue, a task that is arguably more challenging as it requires querying based on complex multi-turn dialogue context and generating conversationally coherent responses. We study various types of architectures with multiple components - retrievers, rankers, and encoder-decoders - with the goal of maximizing knowledgeability while retaining conversational ability. We demonstrate that our best models obtain state-of-the-art performance on two knowledge-grounded conversational tasks. The models exhibit open-domain conversational capabilities, generalize effectively to scenarios not within the training data, and, as verified by human evaluations, substantially reduce the well-known problem of knowledge hallucination in state-of-the-art chatbots.

Retrieval Augmentation Reduces Hallucination in Conversation

Existing conversational systems are mostly agent-centric, which assumes the user utterances will closely follow the system ontology. However, in real-world scenarios, it is highly desirable that users can speak freely and naturally. In this work, we attempt to build a user-centric dialogue system for conversational recommendation. As there is no clean mapping for a user's free form utterance to an ontology, we first model the user preferences as estimated distributions over the system ontology and map the user's utterances to such distributions. Learning such a mapping poses new challenges on reasoning over various types of knowledge, ranging from factoid knowledge, commonsense knowledge to the users' own situations. To this end, we build a new dataset named NUANCED that focuses on such realistic settings, with 5.1k dialogues, 26k turns of high-quality user responses. 
We conduct experiments, showing both the usefulness and challenges of our problem setting.
We believe NUANCED can serve as a valuable resource to push existing research from the agent-centric system to the user-centric system. The code and data are publicly available.

NUANCED: Natural Utterance Annotation for Nuanced Conversation with Estimated Distributions

Humans use commonsense reasoning (CSR) implicitly to produce natural and coherent responses in conversations. Aiming to close the gap between current response generation (RG) models and human communication abilities, we want to understand why RG models respond as they do by probing RG model's understanding of commonsense reasoning that elicits proper responses. We formalize the problem by framing commonsense as a latent variable in the RG task and using explanations for responses as textual form of commonsense. We collect 6k annotated explanations justifying responses from four dialogue datasets and ask humans to verify them and propose two probing settings to evaluate RG models' CSR capabilities. Probing results show that models fail to capture the logical relations between commonsense explanations and responses and fine-tuning on in-domain data and increasing model sizes do not lead to understanding of CSR for RG. We hope our study motivates more research in making RG models emulate the human reasoning process in pursuit of smooth human-AI communication.

Improving Dialogue State Tracking with Turn-based Loss Function and Sequential Data Augmentation

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