Dominican Republic

Learning sentence embeddings from dialogues has drawn increasing attention due to its low annotation cost and high domain adaptability. Conventional approaches employ the siamese network for this task, which obtains the sentence embeddings through modeling the context-response semantic relevance by applying a feed-forward network on top of the sentence encoders. However, as the semantic textual similarity is commonly measured through the element-wise distance metrics (e.g. cosine and L2 distance), such architecture yields a large gap between training and evaluating. In this paper, we propose DialogueCSE, a dialogue-based contrastive learning approach to tackle this issue. DialogueCSE first introduces a novel matching-guided embedding (MGE) mechanism, which generates a context-aware embedding for each candidate response embedding (i.e. the context-free embedding) according to the guidance of the multi-turn context-response matching matrices. Then it pairs each context-aware embedding with its corresponding context-free embedding and finally minimizes the contrastive loss across all pairs. We evaluate our model on three multi-turn dialogue datasets: the Microsoft Dialogue Corpus, the Jing Dong Dialogue Corpus, and the E-commerce Dialogue Corpus. Evaluation results show that our approach significantly outperforms the baselines across all three datasets in terms of MAP and Spearman&#39;s correlation measures, demonstrating its effectiveness. Further quantitative experiments show that our approach achieves better performance when leveraging more dialogue context and remains robust when less training data is provided.

EMNLP 2021

DialogueCSE: Dialogue-based Contrastive Learning of Sentence Embeddings

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

Learning sentence embeddings from dialogues has drawn increasing attention due to its low annotation cost and high domain adaptability. Conventional approaches employ the siamese network for this task, which obtains the sentence embeddings through modeling the context-response semantic relevance by applying a feed-forward network on top of the sentence encoders. However, as the semantic textual similarity is commonly measured through the element-wise distance metrics (e.g. cosine and L2 distance), such architecture yields a large gap between training and evaluating. In this paper, we propose DialogueCSE, a dialogue-based contrastive learning approach to tackle this issue. DialogueCSE first introduces a novel matching-guided embedding (MGE) mechanism, which generates a context-aware embedding for each candidate response embedding (i.e. the context-free embedding) according to the guidance of the multi-turn context-response matching matrices. Then it pairs each context-aware embedding with its corresponding context-free embedding and finally minimizes the contrastive loss across all pairs. We evaluate our model on three multi-turn dialogue datasets: the Microsoft Dialogue Corpus, the Jing Dong Dialogue Corpus, and the E-commerce Dialogue Corpus. Evaluation results show that our approach significantly outperforms the baselines across all three datasets in terms of MAP and Spearman's correlation measures, demonstrating its effectiveness. Further quantitative experiments show that our approach achieves better performance when leveraging more dialogue context and remains robust when less training data is provided.

poster

Recent years has witnessed the remarkable success in end-to-end task-oriented dialog system, especially when incorporating external knowledge information. However, the quality of most existing models’ generated response is still limited, mainly due to their lack of fine-grained reasoning on deterministic knowledge (w.r.t. conceptual tokens), which makes them difficult to capture the concept shifts and identify user’s real intention in cross-task scenarios. To address these issues, we propose a novel intention mechanism to better model deterministic entity knowledge. Based on such a mechanism, we further propose an intention reasoning network (IR-Net), which consists of joint and multi-hop reasoning, to obtain intention-aware representations of conceptual tokens that can be used to capture the concept shifts involved in task-oriented conversations, so as to effectively identify user’s intention and generate more accurate responses. Experimental results verify the effectiveness of IR-Net, showing that it achieves the state-of-the-art performance on two representative multi-domain dialog datasets.

Intention Reasoning Network for Multi-Domain End-to-end Task-Oriented Dialogue

Dialogue-based relation extraction (RE) aims to extract relation(s) between two arguments that appear in a dialogue. Because dialogues have the characteristics of high personal pronoun occurrences and low information density, and since most relational facts in dialogues are not supported by any single sentence, dialogue-based relation extraction requires a comprehensive understanding of dialogue. In this paper, we propose the TUrn COntext awaRE Graph Convolutional Network (TUCORE-GCN) modeled by paying attention to the way people understand dialogues. In addition, we propose a novel approach which treats the task of emotion recognition in conversations (ERC) as a dialogue-based RE. Experiments on a dialogue-based RE dataset and three ERC datasets demonstrate that our model is very effective in various dialogue-based natural language understanding tasks. In these experiments, TUCORE-GCN outperforms the state-of-the-art models on most of the benchmark datasets.

Graph Based Network with Contextualized Representations of Turns in Dialogue

Although pre-training models have achieved great success in dialogue generation, their performance drops dramatically when the input contains an entity that does not appear in pre-training and fine-tuning datasets (unseen entity). To address this issue, existing methods leverage an external knowledge base to generate appropriate responses. In real-world scenario, the entity may not be included by the knowledge base or suffer from the precision of knowledge retrieval. To deal with this problem, instead of introducing knowledge base as the input, we force the model to learn a better semantic representation by predicting the information in the knowledge base, only based on the input context. Specifically, with the help of a knowledge base, we introduce two auxiliary training objectives: 1) Interpret Masked Word, which conjectures the meaning of the masked entity given the context; 2) Hypernym Generation, which predicts the hypernym of the entity based on the context. Experiment results on two dialogue corpus verify the effectiveness of our methods under both knowledge available and unavailable settings.

Knowledge Enhanced Fine-Tuning for Better Handling Unseen Entities in Dialogue Generation

Conversation disentanglement aims to separate intermingled messages into detached sessions, which is a fundamental task in understanding multi-party conversations. Existing work on conversation disentanglement relies heavily upon human-annotated datasets, which are expensive to obtain in practice. In this work, we explore to train a conversation disentanglement model without referencing any human annotations. Our method is built upon a deep co-training algorithm, which consists of two neural networks: a message-pair classifier and a session classifier. The former is responsible for retrieving local relations between two messages while the latter categorizes a message to a session by capturing context-aware information. Both networks are initialized respectively with pseudo data built from an unannotated corpus. During the deep co-training process, we use the session classifier as a reinforcement learning component to learn a session assigning policy by maximizing the local rewards given by the message-pair classifier. For the message-pair classifier, we enrich its training data by retrieving message pairs with high confidence from the disentangled sessions predicted by the session classifier. Experimental results on the large Movie Dialogue Dataset demonstrate that our proposed approach achieves competitive performance compared to the previous supervised methods. Further experiments show that the predicted disentangled conversations can promote the performance on the downstream task of multi-party response selection.

Unsupervised Conversation Disentanglement through Co-Training

\textit{Consistency Identification} has obtained remarkable success on open-domain dialogue, which can be used for preventing inconsistent response generation. However, in contrast to the rapid development in open-domain dialogue, few efforts have been made to the task-oriented dialogue direction. In this paper, we argue that \textit{consistency problem} is more urgent in task-oriented domain. To facilitate the research, we introduce CI-ToD, a novel dataset for \textbf{C}onsistency \textbf{I}dentification in \textbf{T}ask-\textbf{o}riented \textbf{D}ialog system. In addition, we not only annotate the single label to enable the model to judge whether the system response is contradictory, but also provide more fine-grained labels (i.e., Dialogue History Inconsistency, User Query Inconsistency and Knowledge Base Inconsistency) to encourage model to know what inconsistent sources lead to it. Empirical results show that state-of-the-art methods only achieve 51.3\%, which is far behind the human performance of 93.2\%, indicating that there is ample room for improving consistency identification ability. Finally, we conduct exhaustive experiments and qualitative analysis to comprehend key challenges and provide guidance for future directions. All datasets and models are publicly available at \url{https://github.com/yizhen20133868/CI-ToD}.

Don't be Contradicted with Anything! CI-ToD: Towards Benchmarking Consistency for Task-oriented Dialogue System

Grounded dialogue models generate responses that are grounded on certain concepts. Limited by the distribution of grounded dialogue data, models trained on such data face the transferability challenges in terms of the data distribution and the type of grounded concepts. To address the challenges, we propose the grounded minimal editing framework, which minimally edits existing responses to be grounded on the given concept. Focusing on personas, we propose Grounded Minimal Editor (GME), which learns to edit by disentangling and recombining persona-related and persona-agnostic parts of the response. To evaluate persona-grounded minimal editing, we present the PersonaMinEdit dataset, and experimental results show that GME outperforms competitive baselines by a large margin. To evaluate the transferability, we experiment on the test set of BlendedSkillTalk and show that GME can edit dialogue models' responses to largely improve their persona consistency while preserving the use of knowledge and empathy.

Transferable Persona-Grounded Dialogues via Grounded Minimal Edits

Personas are useful for dialogue response prediction. However, the personas used in current studies are pre-defined and hard to obtain before a conversation. To tackle this issue, we study a new task, named Speaker Persona Detection (SPD), which aims to detect speaker personas based on the plain conversational text. In this task, a best-matched persona is searched out from candidates given the conversational text. This is a many-to-many semantic matching task because both contexts and personas in SPD are composed of multiple sentences. The long-term dependency and the dynamic redundancy among these sentences increase the difficulty of this task. We build a dataset for SPD, dubbed as Persona Match on Persona-Chat (PMPC). Furthermore, we evaluate several baseline models and propose utterance-to-profile (U2P) matching networks for this task. The U2P models operate at a fine granularity which treat both contexts and personas as sets of multiple sequences. Then, each sequence pair is scored and an interpretable overall score is obtained for a context-persona pair through aggregation. Evaluation results show that the U2P models outperform their baseline counterparts significantly.

Detecting Speaker Personas from Conversational Texts

In this paper, we provide a bilingual parallel human-to-human recommendation dialog dataset (DuRecDial 2.0) to enable researchers to explore a challenging task of multilingual and cross-lingual conversational recommendation. The difference between DuRecDial 2.0 and existing conversational recommendation datasets is that the data item (Profile, Goal, Knowledge, Context, Response) in DuRecDial 2.0 is annotated in two languages, both English and Chinese, while other datasets are built with the setting of a single language. We collect 8.2k dialogs aligned across English and Chinese languages (16.5k dialogs and 255k utterances in total) that are annotated by crowdsourced workers with strict quality control procedure. We then build monolingual, multilingual, and cross-lingual conversational recommendation baselines on DuRecDial 2.0. Experiment results show that the use of additional English data can bring performance improvement for Chinese conversational recommendation, indicating the benefits of DuRecDial 2.0. Finally, this dataset provides a challenging testbed for future studies of monolingual, multilingual, and cross-lingual conversational recommendation.

DuRecDial 2.0: A Bilingual Parallel Corpus for Conversational Recommendation

Growing interests have been attracted in Conversational Recommender Systems (CRS), which explore user preference through conversational interactions in order to make appropriate recommendation. However, there is still a lack of ability in existing CRS to (1) traverse multiple reasoning paths over background knowledge to introduce relevant items and attributes, and (2) arrange selected entities appropriately under current system intents to control response generation. To address these issues, we propose CR-Walker in this paper, a model that performs tree-structured reasoning on a knowledge graph, and generates informative dialog acts to guide language generation. The unique scheme of tree-structured reasoning views the traversed entity at each hop as part of dialog acts to facilitate language generation, which links how entities are selected and expressed. Automatic and human evaluations show that CR-Walker can arrive at more accurate recommendation, and generate more informative and engaging responses.

CR-Walker: Tree-Structured Graph Reasoning and Dialog Acts for Conversational Recommendation

Working with a wide range of annotators with the same attributes is crucial, as in real-world applications. Although such application cases often use crowd-sourcing mechanisms to gather a variety of annotators, most real-world users use mobile devices. In this paper, we propose ''FAST,'' an annotation tool for application tasks that focuses on the user experience of mobile devices, which has not yet been focused on thus far.
We designed FAST as a web application for use on any device with a flexible interface that can be customized to fit various tasks.
In our experiments, we conducted crowd-sourced annotation for a sentiment analysis task with several annotators and evaluated annotation metrics such as speed, quality, and ease of use from the tool's logs and user surveys. Based on the results of our experiments, we conclude that our system can annotate faster than existing methods while maintaining the annotation quality.

DialogueCSE: Dialogue-based Contrastive Learning of Sentence Embeddings

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