Dominican Republic

Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation system to provide an answer right away, it is desirable to ask a clarifying question to increase the chances of retrieving a satisfying answer. To address the problem of `asking clarifying questions in open-domain dialogues&#39;: (1) we collect and release a new dataset focused on open-domain single- and multi-turn conversations, (2) we benchmark several state-of-the-art neural baselines, and (3) we propose a pipeline consisting of offline and online steps for evaluating the quality of clarifying questions in various dialogues. These contributions are suitable as a foundation for further research.

EMNLP 2021

Building and Evaluating Open-Domain Dialogue Corpora with Clarifying Questions

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation system to provide an answer right away, it is desirable to ask a clarifying question to increase the chances of retrieving a satisfying answer. To address the problem of `asking clarifying questions in open-domain dialogues': (1) we collect and release a new dataset focused on open-domain single- and multi-turn conversations, (2) we benchmark several state-of-the-art neural baselines, and (3) we propose a pipeline consisting of offline and online steps for evaluating the quality of clarifying questions in various dialogues. These contributions are suitable as a foundation for further research.

technical paper

Dialogue summarization has drawn much attention recently. Especially in the customer service domain, agents could use dialogue summaries to help boost their works by quickly knowing customer’s issues and service progress. These applications require summaries to contain the perspective of a single speaker and have a clear topic flow structure, while neither are available in existing datasets. Therefore, in this paper, we introduce a novel Chinese dataset for Customer Service Dialogue Summarization (CSDS). CSDS improves the abstractive summaries in two aspects: (1) In addition to the overall summary for the whole dialogue, role-oriented summaries are also provided to acquire different speakers’ viewpoints. (2) All the summaries sum up each topic separately, thus containing the topic-level structure of the dialogue. We define tasks in CSDS as generating the overall summary and different role-oriented summaries for a given dialogue. Next, we compare various summarization methods on CSDS, and experiment results show that existing methods are prone to generate redundant and incoherent summaries. Besides, the performance becomes much worse when analyzing the performance on role-oriented summaries and topic structures. We hope that this study could benchmark Chinese dialogue summarization and benefit further studies.

CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization

Sentiment analysis systems have been shown to exhibit sensitivity to protected attributes. Round-trip translation, on the other hand, has been shown to normalize text. We explore the impact of round-trip translation on the demographic parity of sentiment classifiers and show how round-trip translation consistently improves classification fairness at test time (reducing up to 27\% of between-group gaps). We also explore the idea of retraining sentiment classifiers on round-trip-translated data.

The Effect of Round-Trip Translation on Fairness in Sentiment Analysis

Humor detection has gained attention in recent years due to the desire to understand user-generated content with figurative language. However, substantial individual and cultural differences in humor perception make it very difficult to collect a large-scale humor dataset with reliable humor labels. We propose CHoRaL, a framework to generate perceived humor labels on Facebook posts, using the naturally available user reactions to these posts with no manual annotation needed. CHoRaL provides both binary labels and continuous scores of humor and non-humor. We present the largest dataset to date with labeled humor on 785K posts related to COVID-19. Additionally, we analyze the expression of COVID-related humor in social media by extracting lexico-semantic and affective features from the posts, and build humor detection models with performance similar to humans. CHoRaL enables the development of large-scale humor detection models on any topic and opens a new path to the study of humor on social media.

CHoRaL: Collecting Humor Reaction Labels from Millions of Social Media Users

Question answering (QA) primarily descends from two branches of research: (1) Alan Turing's investigation of machine intelligence at Manchester University and (2) Cyril Cleverdon's comparison of library card catalog indices at Cranfield University. This position paper names and distinguishes these paradigms. Despite substantial overlap, subtle but significant distinctions exert an outsize influence on research. While one evaluation paradigm values creating more intelligent QA systems, the other paradigm values building QA systems that appeal to users. By better understanding the epistemic heritage of QA, researchers, academia, and industry can more effectively accelerate QA research.

Evaluation Paradigms in Question Answering

Our goal, in the context of open-domain textual question-answering (QA), is to explain answers by showing the line of reasoning from what is known to the answer, rather than simply showing a fragment of textual evidence (a "rationale"). If this could be done, new opportunities for understanding and debugging the system’s reasoning become possible. Our approach is to generate explanations in the form of entailment trees, namely a tree of multipremise entailment steps from facts that are known, through intermediate conclusions, to the hypothesis of interest (namely the question + answer). To train a model with this skill, we created ENTAILMENTBANK , the first dataset to contain multistep entailment trees. Given a hypothesis (question + answer), we define three increasingly difficult explanation tasks: generate a valid entailment tree given (a) all relevant sentences (b) all relevant and some irrelevant sentences, or (c) a corpus. We show that a strong language model can partially solve these tasks, in particular when the relevant sentences are included in the input (e.g., 35% of trees for (a) are perfect), and with indications of generalization to other domains. This work is significant as it provides a new type of dataset (multistep entailments) and baselines, offering a new avenue for the community to generate richer, more systematic explanations.

Explaining Answers with Entailment Trees

Answers to the same question may change depending on the extra-linguistic contexts (when and where the question was asked). To study this challenge, we introduce SituatedQA, an open-retrieval QA dataset where systems must produce the correct answer to a question given the temporal or geographical context. To construct SituatedQA, we first identify such questions in existing QA datasets. We find that a significant proportion of information seeking questions have context-dependent answers (e.g., roughly 16.5% of NQ-Open). For such context-dependent questions, we then crowdsource alternative contexts and their corresponding answers. Our study shows that existing models struggle with producing answers that are frequently updated or from uncommon locations. We further quantify how existing models, which are trained on data collected in the past, fail to generalize to answering questions asked in the present, even when provided with an updated evidence corpus (a roughly 15 point drop in accuracy). Our analysis suggests that open-retrieval QA benchmarks should incorporate extra-linguistic context to stay relevant globally and in the future.

SituatedQA: Incorporating Extra-Linguistic Contexts into QA

This paper presents a new corpus and annotation guideline for a novel coreference resolution task on fictional texts, and analyzes its unique characteristics. FantasyCoref contains 211 stories of Grimms’ Fairy Tales and 3 other fantasy literature annotated in the omniscient writer’s point of view (OWV) to handle distinctive aspects in this genre. This task is more challenging than general coreference resolution in two ways. First, documents in our corpus are 2.5 times longer than the ones in OntoNotes, raising a new layer of difficulty in resolving long-distant referents. Second, annotation of literary styles and concepts raise several issues which are not sufficiently addressed in the existing annotation guidelines. Hence, considerations on such issues and the concept of OWV are necessary to achieve high inter-annotator agreement (IAA) in coreference resolution of fictional texts. We carefully conduct annotation tasks in four stages to ensure the quality of our annotation. As a result, a high IAA score of 87% is achieved using the standard coreference evaluation metric. Finally, state-of-the-art coreference resolution approaches are evaluated on our corpus. After training with our annotated dataset, there was a 2.59% and 3.06% improvement over the model trained on the OntoNotes dataset. Also, we observe that the portion of errors specific to fictional texts declines after the training.

FantasyCoref: Coreference Resolution on Fantasy Literature Through Omniscient Writer’s Point of View

SOTA coreference resolution produces increasingly impressive scores on the OntoNotes benchmark. However lack of comparable data following the same scheme for more genres makes it difficult to evaluate generalizability to open domain data. Zhu et al. (2021) introduced the creation of the OntoGUM corpus for evaluating geralizability of the latest neural LM-based end-to-end systems. This paper covers details of the mapping process which is a set of deterministic rules applied to the rich syntactic and discourse annotations manually annotated in the GUM corpus. Out-of-domain evaluation across 12 genres shows nearly 15-20% degradation for both deterministic and deep learning systems, indicating a lack of generalizability or covert overfitting in existing coreference resolution models.

Anatomy of OntoGUM---Adapting GUM to the OntoNotes Scheme to Evaluate Robustness of SOTA Coreference Algorithms

Issues with coreference resolution are one of the most frequently mentioned challenges for information extraction from the biomedical literature. Thus, the biomedical genre has long been the second most researched genre for coreference resolution after the news domain, and the subject of a great deal of research for NLP in general. In recent years this interest has grown enormously leading to the development of a number of substantial datasets, of domain-specific contextual language models, and of several architectures. In this paper we review the state of-the-art of coreference in the biomedical domain with a particular attention on these most recent developments.

Coreference Resolution for the Biomedical Domain: A Survey

Most previous studies on information status (IS) classification and bridging anaphora recognition assume that the gold mention or syntactic tree information is given (Hou et al., 2013; Roesiger et al., 2018; Hou, 2020; Yu and Poesio, 2020). In this paper, we propose an end-to-end neural approach for information status classification. Our approach consists of a mention extraction component and an information status assignment component. During the inference time, our system takes a raw text as the input and generates mentions together with their information status. On the ISNotes corpus (Markert et al., 2012), we show that our information status assignment component achieves new state-of-the-art results on fine-grained IS classification based on gold mentions. Furthermore, our system performs significantly better than other baselines for both mention extraction and fine-grained IS classification in the end-to-end setting. Finally, we apply our system on BASHI (Roesiger, 2018) and SciCorp (Roesiger, 2016) to recognize referential bridging anaphora. We find that our end-to-end system trained on ISNotes achieves competitive results on bridging anaphora recognition compared to the previous state-of-the-art system that relies on syntactic information and is trained on the in-domain datasets (Yu and Poesio, 2020).

Building and Evaluating Open-Domain Dialogue Corpora with Clarifying Questions

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