Thailand

Task-oriented dialog (TOD) systems often need to formulate knowledge base (KB) queries corresponding to the user intent and use the query results to generate system responses. Existing approaches require dialog datasets to explicitly annotate these KB queries -- these annotations can be time consuming, and expensive. In response, we define the novel problems of predicting the KB query and training the dialog agent, without explicit KB query annotation. For query prediction, we propose a reinforcement learning (RL) baseline, which rewards the generation of those queries whose KB results cover the entities mentioned in subsequent dialog. Further analysis reveals that correlation among query attributes in KB can significantly confuse memory augmented policy optimization (MAPO), an existing state of the art RL agent. To address this, we improve the MAPO baseline with simple but important modifications suited to our task.

To train the full TOD system for our setting, we propose a pipelined approach: it independently predicts when to make a KB query (query position predictor), then predicts a KB query at the predicted position (query predictor), and uses the results of predicted query in subsequent dialog (next response predictor). Overall, our work proposes first solutions to our novel problem, and our analysis highlights the research challenges in training TOD systems without query annotation.

IJCNLP-AACL 2021

Unsupervised Learning of KB Queries in Task-Oriented Dialogs

task oriented dialogs

dialog systems

reinforcement learning

**Welcome to ACL-IJCNLP 2021!**

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

poster

A video-grounded dialogue system is required to understand both dialogue, which contains semantic dependencies from turn to turn, and video, which contains visual cues of spatial and temporal scene variations. Building such dialogue systems is a challenging problem, involving various reasoning types on both visual and language inputs. Existing benchmarks do not have enough annotations to thoroughly analyze dialogue systems and understand their capabilities and limitations in isolation. These benchmarks are also not explicitly designed to minimise biases that models can exploit without actual reasoning. To address these limitations, in this paper, we present DVD, a Diagnostic Dataset for Video-grounded Dialogue. The dataset is designed to contain minimal biases and has detailed annotations for the different types of reasoning over the spatio-temporal space of video. Dialogues are synthesized over multiple question turns, each of which is injected with a set of cross-turn semantic relationships. We use DVD to analyze existing approaches, providing interesting insights into their abilities and limitations. In total, DVD is built from 11k CATER synthetic videos and contains 10 instances of 10-round dialogues for each video, resulting in more than 100k dialogues and 1M question-answer pairs. Our code and dataset are publicly available.

DVD: A Diagnostic Dataset for Multi-step Reasoning in Video Grounded Dialogue

Existing dialog state tracking (DST) models are trained with dialog data in a random order, neglecting rich structural information in a dataset. In this paper, we propose to use curriculum learning (CL) to better leverage both the curriculum structure and schema structure for task-oriented dialogs. Specifically, we propose a model-agnostic framework called Schema-aware Curriculum Learning for Dialog State Tracking (SaCLog), which consists of a preview module that pre-trains a DST model with schema information, a curriculum module that optimizes the model with CL, and a review module that augments mispredicted data to reinforce the CL training. We show that our proposed approach improves DST performance over both a transformer-based and RNN-based DST model (TripPy and TRADE) and achieves new state-of-the-art results on WOZ2.0 and MultiWOZ2.1.

Preview, Attend and Review: Schema-Aware Curriculum Learning for Multi-Domain Dialogue State Tracking

In multi-modal dialogue systems, it is important to allow the use of images as part of a multi-turn conversation. Training such dialogue systems generally requires a large-scale dataset consisting of multi-turn dialogues that involve images, but such datasets rarely exist. In response, this paper proposes a 45k multi-modal dialogue dataset created with minimal human intervention. Our method to create such a dataset consists of (1) preparing and pre-processing text dialogue datasets, (2) creating image-mixed dialogues by using a text-to-image replacement technique, and (3) employing a contextual-similarity-based filtering step to ensure the contextual coherence of the dataset. To evaluate the validity of our dataset, we devise a simple retrieval model for dialogue sentence prediction tasks. Automatic metrics and human evaluation results on such tasks show that our dataset can be effectively used as training data for multi-modal dialogue systems which require an understanding of images and text in a context-aware manner. Our dataset and generation code is available at https://github.com/shh1574/multi-modal-dialogue-dataset.

Constructing Multi-Modal Dialogue Dataset by Replacing Text with Semantically Relevant Images

Emotion recognition in conversation (ERC) is a crucial component in affective dialogue systems, which helps the system understand users' emotions and generate empathetic responses. However, most works focus on modeling speaker and contextual information primarily on the textual modality or simply leveraging multimodal information through feature concatenation. In order to explore a more effective way of utilizing both multimodal and long-distance contextual information, we propose a new model based on multimodal fused graph convolutional network, MMGCN, in this work. MMGCN can not only make use of multimodal dependencies effectively, but also leverage speaker information to model inter-speaker and intra-speaker dependency. We evaluate our proposed model on two public benchmark datasets, IEMOCAP and MELD, and the results prove the effectiveness of MMGCN, which outperforms other SOTA methods by a significant margin under the multimodal conversation setting.

MMGCN: Multimodal Fusion via Deep Graph Convolution Network for Emotion Recognition in Conversation

A dialogue is essentially a multi-turn interaction among interlocutors. Effective evaluation metrics should reflect the dynamics of such interaction. Existing automatic metrics are focused very much on the turn-level quality, while ignoring such dynamics. To this end, we propose DynaEval, a unified automatic evaluation framework which is not only capable of performing turn-level evaluation, but also holistically considers the quality of the entire dialogue. In DynaEval, the graph convolutional network (GCN) is adopted to model a dialogue in totality, where the graph nodes denote each individual utterance and the edges represent the dependency between pairs of utterances. A contrastive loss is then applied to distinguish well-formed dialogues from carefully constructed negative samples. Experiments show that DynaEval significantly outperforms the state-of-the-art dialogue coherence model, and correlates strongly with human judgements across multiple dialogue evaluation aspects at both turn and dialogue level.

DynaEval: Unifying Turn and Dialogue Level Evaluation

In this paper, we place ourselves in a classification scenario in which the target classes and data type are not accessible during training. We use a meta-learning approach to determine whether or not meta-trained information from common social network data with fine-grained emotion labels can achieve competitive performance on messages labeled with different emotion categories. We leverage few-shot learning to match with the classification scenario and consider metric learning based meta-learning by setting up Prototypical Networks with a Transformer encoder, trained in an episodic fashion. This approach proves to be effective for capturing meta-information from a source emotional tag set to predict previously unseen emotional tags. Even though shifting the data type triggers an expected performance drop, our meta-learning approach achieves decent results when compared to the fully supervised one.

Meta-learning for Classifying Previously Unseen Data Source into Previously Unseen Emotional Categories

Neural network pretraining is gaining attention due to its outstanding performance in natural language processing applications. However, pretraining usually leverages predefined task sequences to learn general linguistic clues. The lack of mechanisms in choosing proper tasks during pretraining makes the learning and knowledge encoding inefficient. We thus propose using meta-learning to select tasks that provide the most informative learning signals in each episode of pretraining. With the proposed method, we aim to achieve better efficiency in computation and memory usage for the pretraining process and resulting networks while maintaining the performance. In this preliminary work, we discuss the algorithm of the method and its two variants, downstream-aware and downstream-agnostic pretraining. Our experiment plan is also summarized, while empirical results will be shared in our future works.

Meta-learning for downstream aware and agnostic pretraining

Event detection tends to struggle when it needs to recognize novel event types with a few samples. The previous work attempts to solve this problem in the identify-then-classify manner but ignores the trigger discrepancy between event types, thus suffering from the error propagation. In this paper, we present a novel unified model which converts the task to a few-shot tagging problem with a double-part tagging scheme. To this end, we first propose the Prototypical Amortized Conditional Random Field (PA-CRF) to model the label dependency in the few-shot scenario, which approximates the transition scores between labels based on the label prototypes. Then Gaussian distribution is introduced for modeling of the transition scores to alleviate the uncertain estimation resulting from insufficient data. Experimental results show that the unified models work better than existing identify-then-classify models and our PA-CRF further achieves the best results on the benchmark dataset FewEvent.

Few-Shot Event Detection with Prototypical Amortized Conditional Random Field

Increasing studies leverage pre-trained language models and meta-learning frameworks to solve few-shot text classification problems. Most of the current studies focus on building a meta-learner from the information of input texts but ignore abundant semantic information beneath class labels. In this work, we show that class-label information can be utilized for extracting more discriminative feature representation of the input text from a pretrained language model like BERT, and can achieve a performance boost when the samples are scarce. Building on top of this discovery, we propose a framework called Labelsemantic augmented meta-learner (LaSAML) to make full use of label semantics. We systematically investigate various factors in this framework and show that it can be plugged into the existing few-shot text classification system. Through extensive experiments, we demonstrate that the few-shot text classification system upgraded by LaSAML can lead to significant performance improvement over its original counterparts.

Don’t Miss the Labels: Label-semantic Augmented Meta-Learner for Few-Shot Text Classification

In this work, we present our approach and findings for SemEval-2021 Task 5 - Toxic Spans Detection. The task’s main aim was to identify spans to which a given text’s toxicity could be attributed. The task is challenging mainly due to two constraints: the small training dataset and imbalanced class distribution. Our paper investigates two techniques, semi-supervised learning and learning with Self-Adjusting Dice Loss, for tackling these challenges. Our submitted system (ranked ninth on the leaderboard) consisted of an ensemble of various pre-trained Transformer Language Models trained using either of the above-proposed techniques.


Unsupervised Learning of KB Queries in Task-Oriented Dialogs

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