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Mixed initiative in open-domain dialogue requires a system to pro-actively introduce new topics. The one-turn topic transition task explores how a system connects two topics in a cooperative and coherent manner. The goal of the task is to generate a “bridging” utterance connecting the new topic to the topic of the previous conversation turn. We are especially interested in commonsense explanations of how a new topic relates to what has been mentioned before. We first collect a new dataset of human one-turn topic transitions, which we callOTTers. We then explore different strategies used by humans when asked to complete such a task, and notice that the use of a bridging utterance to connect the two topics is the approach used the most. We finally show how existing state-of-the-art text generation models can be adapted to this task and examine the performance of these baselines on different splits of the OTTers data.

ACL-IJCNLP 2021

OTTers: One-turn Topic Transitions for Open-Domain Dialogue

topic

open-domain

dialogue

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

technical paper

While argument mining has achieved significant success in classifying argumentative relations between statements (support, attack, and neutral), we have a limited computational understanding of logical mechanisms that constitute those relations. Most recent studies rely on black-box models, which are not as linguistically insightful as desired. On the other hand, earlier studies use rather simple lexical features, missing logical relations between statements. To overcome these limitations, our work classifies argumentative relations based on four logical and theory-informed mechanisms between two statements, namely (i) factual consistency, (ii) sentiment coherence, (iii) causal relation, and (iv) normative relation. 
We demonstrate that our operationalization of these logical mechanisms classifies argumentative relations without directly training on data labeled with the relations, significantly better than several unsupervised baselines. We further demonstrate that these mechanisms also improve supervised classifiers through representation learning.

Classifying Argumentative Relations Using Logical Mechanisms and Argumentation Schemes

Task-oriented dialogue systems typically require manual annotation of dialogue slots in training data, which is costly to obtain.
We propose a method that eliminates this requirement:
We use weak supervision from existing linguistic annotation models to identify potential slot candidates, then automatically identify domain-relevant slots by using clustering algorithms.
Furthermore, we use the resulting slot annotation to train a neural-network-based tagger that is able to perform slot tagging with no human intervention. 
This tagger is trained solely on the outputs of our method and thus does not rely on any labeled data.

Our model demonstrates state-of-the-art performance in slot tagging without labeled training data on four different dialogue domains. Moreover, we find that slot annotations discovered by our model significantly improve the performance of an end-to-end dialogue response generation model, compared to using no slot annotation at all.

Discovering Dialogue Slots with Weak Supervision

Intent classification is a major task in spoken language understanding (SLU). Since most models are built with pre-collected in-domain (IND) training utterances, their ability to detect unsupported out-of-domain (OOD) utterances has a critical effect in practical use. Recent works have shown that using extra data and labels can improve the OOD detection performance, yet it could be costly to collect such data. This paper proposes to train a model with only IND data while supporting both IND intent classification and OOD detection. Our method designs a novel domain-regularized module (DRM) to reduce the overconfident phenomenon of a vanilla classifier, achieving a better generalization in both cases. Besides, DRM can be used as a drop-in replacement for the last layer in any neural network-based intent classifier, providing a low-cost strategy for a significant improvement. The evaluation on four datasets shows that our method built on BERT and RoBERTa models achieves state-of-the-art performance against existing approaches and the strong baselines we created for the comparisons.

Enhancing the generalization for Intent Classification and Out-of-Domain Detection in SLU

Recent research considers few-shot intent detection as a meta-learning problem: the model is learning to learn from a consecutive set of small tasks named episodes. In this work, we propose ProtAugment, a meta-learning algorithm for short texts classification (the intent detection task). ProtAugment is a novel extension of Prototypical Networks, that limits overfitting on the bias introduced by the few-shots classification objective at each episode. It relies on diverse paraphrasing: a conditional language model is first fine-tuned for paraphrasing, and diversity is later introduced at the decoding stage at each meta-learning episode. The diverse paraphrasing is unsupervised as it is applied to unlabelled data, and then fueled to the Prototypical Network training objective as a consistency loss. ProtAugment is the state-of-the-art method for intent detection meta-learning, at no extra labeling efforts and without the need to fine-tune a conditional language model on a given application domain.

ProtAugment: Intent Detection Meta-Learning through Unsupervised Diverse Paraphrasing

Most language understanding models in task-oriented dialog systems are trained on a small amount of annotated training data, and evaluated in a small set from the same distribution. However, these models can lead to system failure or undesirable output when being exposed to natural language perturbation or variation in practice. In this paper, we conduct comprehensive evaluation and analysis with respect to the robustness of natural language understanding models, and introduce three important aspects related to language understanding in real-world dialog systems, namely, language variety, speech characteristics, and noise perturbation. We propose a model-agnostic toolkit LAUG to approximate natural language perturbations for testing the robustness issues in task-oriented dialog. Four data augmentation approaches covering the three aspects are assembled in LAUG, which reveals critical robustness issues in state-of-the-art models. The augmented dataset through LAUG can be used to facilitate future research on the robustness testing of language understanding in task-oriented dialog.

Robustness Testing of Language Understanding in Task-Oriented Dialog

Dialogue state tracking (DST) plays a key role in task-oriented dialogue systems to monitor the user's goal. In general, there are two strategies to track a dialogue state: predicting it from scratch and updating it from previous state. The scratch-based strategy obtains each slot value by inquiring all the dialogue history, and the previous-based strategy relies on the current turn dialogue to update the previous dialogue state. However, it is hard for the scratch-based strategy to correctly track short-dependency dialogue state because of noise; meanwhile, the previous-based strategy is not very useful for long-dependency dialogue state tracking. Obviously, it plays different roles for the context information of different granularity to track different kinds of dialogue states. Thus, in this paper, we will study and discuss how the context information of different granularity affects dialogue state tracking. First, we explore how greatly different granularities affect dialogue state tracking. Then, we further discuss how to combine multiple granularities for dialogue state tracking. Finally, we apply the findings about context granularity to few-shot learning scenario. Besides, we have publicly released all codes.

Comprehensive Study: How the Context Information of Different Granularity Affects Dialogue State Tracking?

Existing NLU models have been shown to incorporate dataset biases leading to strong performance on in-distribution test sets but poor performance on out-of-distribution (OOD) ones. We introduce a simple yet effective debiasing framework whereby the shallow representations of the main model are used to derive a bias model and both models are trained simultaneously. During training, the bias model is used to down-weight biased samples for the main model and participates in de-emphasizing its biased representations. Conversely, the main model down-weights the unbiased samples for the bias model. We demonstrate on three well studied NLU tasks that despite its simplicity, our method leads to competitive OOD results. It significantly outperforms other debiasing approaches on two tasks, while still delivering high in-distribution performance.

End-to-End Self-Debiasing Framework for Robust NLU Training

Learning disentangled representations of texts, which encode information pertaining to different aspects in separate representations, is an active area of research in NLP for controllable and interpretable text generation. These methods have, for the most part, been developed in the context of text style transfer, but are limited in their evaluation. In this work, we look at the motivation behind learning disentangled representations of content and style for texts and at the potential use-cases when compared to end-to-end methods, and we propose evaluation metrics that correspond to these use-cases. We further conduct a systematic investigation of previously proposed loss functions for such models and evaluate them on a highly-structured and synthetic natural language dataset which is well-suited for the task of disentangled representation learning, as well as two other parallel style transfer datasets. Our results demonstrate that current models still require considerable amounts of supervision in order to achieve good performance.

An {E}valuation of {D}isentangled {R}epresentation {L}earning for {T}exts

We consider a joint information extraction (IE) model, solving named entity recognition, coreference resolution and relation extraction jointly over the whole document. In particular, we study how to inject information from a knowledge base (KB) in such IE model, based on unsupervised entity linking. The used KB entity representations are learned from either (i) hyperlinked text documents (Wikipedia), or (ii) a knowledge graph (Wikidata), and appear complementary in raising IE performance. Representations of corresponding entity linking (EL) candidates are added to text span representations of the input document, and we experiment with (i) taking a weighted average of the EL candidate representations based on their prior (in Wikipedia), and (ii) using an attention scheme over the EL candidate list. Results demonstrate an increase of up to 5% F1-score for the evaluated IE tasks on two datasets. Despite a strong performance of the prior-based model, our quantitative and qualitative analysis reveals the advantage of using the attention-based approach.

Injecting Knowledge Base Information into End-to-End Joint Entity and Relation Extraction and Coreference Resolution

We study calibration in question answering, estimating whether model correctly predicts answer for each question. Unlike prior work which mainly rely on the model's confidence score, our calibrator incorporates information about the input example (e.g., question and the evidence context). Together with data augmentation via back translation, our simple approach achieves 5-10% gains in calibration accuracy on reading comprehension benchmarks. Furthermore, we present the first calibration study in the open retrieval setting, comparing the calibration accuracy of retrieval-based span prediction models and answer generation models. Here again, our approach shows consistent gains over calibrators relying on the model confidence. Our simple and efficient calibrator can be easily adapted to many tasks and model architectures, showing robust gains in all settings.

OTTers: One-turn Topic Transitions for Open-Domain Dialogue

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