United States

Dual encoders perform retrieval by encoding documents and queries into dense lowdimensional vectors, scoring each document by its inner product with the query. We investigate the capacity of this architecture relative to sparse bag-of-words models and attentional neural networks. Using both theoretical and empirical analysis, we establish connections between the encoding dimension, the margin between gold and lower-ranked documents, and the document length, suggesting limitations in the capacity of fixed-length encodings to support precise retrieval of long documents. Building on these insights, we propose a simple neural model that combines the efficiency of dual encoders with some of the expressiveness of more costly attentional architectures, and explore sparse-dense hybrids to capitalize on the precision of sparse retrieval. These models outperform strong alternatives in large-scale retrieval.

NAACL 2021

Sparse, Dense, and Attentional Representations for Text Retrieval

2021 Annual Conference of the North American Chapter of the Association for Computational Linguistics.

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technical paper

Dialogue systems pretrained with large language models generate locally coherent responses, but lack the fine-grained control over responses necessary to achieve specific goals. A promising method for controlling generated responses is exemplar-based generation, in which models edit exemplar responses that are retrieved from training data, or hand-written to strategically address discourse-level goals, to fit new dialogue contexts. We present an Exemplar-based Dialogue GEneration model,

Controlling Dialogue Generation with Semantic Exemplars

Conversational agents trained on large unlabeled corpora of human interactions will learn patterns and mimic behaviors therein, which may include offensive or otherwise toxic behavior. We introduce a new human-and-model-in-the-loop framework for evaluating the toxicity of such models, and compare a variety of existing methods in both the cases of non-adversarial and adversarial users that expose their weaknesses. We then go on to propose two novel methods for safe conversational agents, by either training on data from our new human-and-model-in-theloop framework in a two-stage system, or “baking-in” safety to the generative model itself. We find our new techniques are (i) safer than existing models; while (ii) maintaining usability metrics such as engagingness relative to state-of-the-art chatbots. In contrast, we expose serious safety issues in existing standard systems like GPT2 (Radford et al., 2019), DialoGPT (Zhang et al., 2019) and BlenderBot (Roller et al., 2020).

Bot-Adversarial Dialogue for Safe Conversational Agents

Semantic parsing using sequence-to-sequence models allows parsing of deeper representations compared to traditional word tagging based models. In spite of these advantages, widespread adoption of these models for real-time conversational use cases has been stymied by higher compute requirements and thus higher latency. In this work, we propose a non-autoregressive approach to predict semantic parse trees with an efficient seq2seq model architecture. By combining non-autoregressive prediction with convolutional neural networks, we achieve significant latency gains and parameter size reduction compared to traditional RNN models. Our novel architecture achieves up to an 81\% reduction in latency on TOP dataset and retains competitive performance to non-pretrained models on three different semantic parsing datasets.

Non-Autoregressive Semantic Parsing for Compositional Task-Oriented Dialog

A key challenge of dialog systems research is to effectively and efficiently adapt to new domains. A scalable paradigm for adaptation necessitates the development of generalizable models that perform well in few-shot settings. In this paper, we focus on the intent classification problem which aims to identify user intents given utterances addressed to the dialog system. We propose two approaches for improving the generalizability of utterance classification models: (1) observers and (2) example-driven training. Prior work has shown that BERT-like models tend to attribute a significant amount of attention to the [CLS] token, which we hypothesize results in diluted representations. Observers are tokens that are not attended to, and are an alternative to the [CLS] token as a semantic representation of utterances. Example-driven training learns to classify utterances by comparing to examples, thereby using the underlying encoder as a sentence similarity model. These methods are complementary; improving the representation through observers allows the example-driven model to better measure sentence similarities. When combined, the proposed methods attain state-of-the-art results on three intent prediction datasets (banking77, clinc150, hwu64) in both the full data and few-shot (10 examples per intent) settings. Furthermore, we demonstrate that the proposed approach can transfer to new intents and across datasets without any additional training.

Example-Driven Intent Prediction with Observers

For task-oriented dialog systems, training a Reinforcement Learning (RL) based Dialog Management module suffers from low sample efficiency and slow convergence speed due to the sparse rewards. To solve this problem, many strategies have been proposed to give proper rewards when training RL, but their rewards lack interpretability and cannot accurately estimate the distribution of state-action pairs in real dialogs. In this paper, we propose a multi-level reward modeling approach that factorizes a reward into a three-level hierarchy: domain, act, and slot. Based on inverse adversarial reinforcement learning, our designed reward model can provide more accurate and explainable reward signals for state-action pairs.Extensive evaluations show that our approach can be applied to a wide range of reinforcement learning-based dialog systems and significantly improves both the performance and the speed of convergence.

Imperfect also Deserves Reward: Multi-Level and Sequential Reward Modeling for Better Dialog Management

Existing goal-oriented dialogue datasets focus mainly on identifying slots and values. However, customer support interactions in reality often involve agents following multi-step procedures derived from explicitly-defined company policies as well. To study customer service dialogue systems in more realistic settings, we introduce the Action-Based Conversations Dataset (ABCD), a fully-labeled dataset with over 10K human to human dialogues containing 55 distinct user intents requiring unique sequences of actions constrained by policies to achieve task success.

Action-Based Conversations Dataset: A Corpus for Building More In-Depth Task-Oriented Dialogue Systems

Text classification is a significant branch of natural language processing, and has many applications including document classification and sentiment analysis. Unsurprisingly, those who do text classification are concerned with the run-time of their algorithms, many of which depend on the size of the corpus' vocabulary due to their bag-of-words representation. Although many studies have examined the effect of preprocessing techniques on vocabulary size and accuracy, none have examined how these methods affect a model's run-time. To fill this gap, we provide a comprehensive study that examines how preprocessing techniques affect the vocabulary size, model performance, and model run-time, evaluating ten techniques over four models and two datasets. We show that some individual methods can reduce run-time with no loss of accuracy, while some combinations of methods can trade 2-5% of the accuracy for up to a 65% reduction of run-time. Furthermore, some combinations of preprocessing techniques can even provide a 15% reduction in run-time while simultaneously improving model accuracy.

Exploring the Relationship Between Algorithm Performance, Vocabulary, and Run-Time in Text Classification

Classical information retrieval systems such as BM25 rely on exact lexical match and carry out search efficiently with inverted list index. Recent neural IR models shifts towards soft semantic matching all query document terms, but they lose the computation efficiency of exact match systems. This paper presents COIL, a contextualized exact match retrieval architecture that brings semantic lexical matching. COIL scoring is based on overlapping query document tokens' contextualized representations. The new architecture stores contextualized token representations in inverted lists, bringing together the efficiency of exact match and the representation power of deep language models. Our experimental results show COIL outperforms classical lexical retrievers and state-of-the-art deep LM retrievers with similar or smaller latency.

COIL: Revisit Exact Lexical Match in Information Retrieval with Contextualized Inverted List

The increasing popularity of voice-based personal assistants provides new opportunities for conversational recommendation. One particularly interesting area is movie recommendation, which can benefit from an open-ended interaction with the user, through a natural conversation. We explore one promising direction for conversational recommendation: mapping a conversational user, for whom there is limited or no data available, to most similar external reviewers, whose preferences are known, by representing the conversation as a user's interest vector, and adapting collaborative filtering techniques to estimate the current user's preferences for new movies. We call our proposed method ConvExtr (Conversational Collaborative Filtering using External Data), which 1) infers a user's sentiment towards an entity from the conversation context, and 2) transforms the ratings of "similar" external reviewers to predict the current user's preferences. We implement these steps by adapting contextual sentiment prediction techniques, and domain adaptation, respectively. To evaluate our method, we develop and make available a finely annotated dataset of movie recommendation conversations, which we call MovieSent. Our results demonstrate that ConvExtr can improve the accuracy of predicting users' ratings for new movies by exploiting conversation content and external data.

You Sound Like Someone Who Watches Drama Movies: Towards Predicting Movie Preferences from Conversational Interactions

In this paper, we explore text classification with extremely weak supervision, i.e., only relying on the surface text of class names. This is a more challenging setting than the seed-driven weak supervision, which allows a few seed words per class. We opt to attack this problem from a representation learning perspective---ideal document representations should lead to nearly the same results between clustering and the desired classification. In particular, one can classify the same corpus differently (e.g., based on topics and locations), so document representations should be adaptive to the given class names. We propose a novel framework X-Class to realize the adaptive representations. Specifically, we first estimate class representations by incrementally adding the most similar word to each class until inconsistency arises. Following a tailored mixture of class attention mechanisms, we obtain the document representation via a weighted average of contextualized word representations. With the prior of each document assigned to its nearest class, we then cluster and align the documents to classes. Finally, we pick the most confident documents from each cluster to train a text classifier. Extensive experiments demonstrate that X-Class can rival and even outperform seed-driven weakly supervised methods on 7 benchmark datasets.

Sparse, Dense, and Attentional Representations for Text Retrieval

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