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Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging conversations. In this work, we propose to integrate both types of systems by Adding Chit-Chat to ENhance Task-ORiented dialogues (ACCENTOR), with the goal of making virtual assistant conversations more engaging and interactive. Specifically, we propose a Human &lt;-&gt; AI collaborative data collection approach for generating diverse chit-chat responses to augment task-oriented dialogues with minimal annotation effort. We then present our new chit-chat-based annotations to 23.8K dialogues from two popular task-oriented datasets (Schema-Guided Dialogue and MultiWOZ 2.1) and demonstrate their advantage over the originals via human evaluation. Lastly, we propose three new models for adding chit-chat to task-oriented dialogues, explicitly trained to predict user goals and to generate contextually relevant chit-chat responses. Automatic and human evaluations show that, compared with the state-of-the-art task-oriented baseline, our models can code-switch between task and chit-chat to be more engaging, interesting, knowledgeable, and humanlike, while maintaining competitive task performance.

NAACL 2021

Adding Chit-Chat to Enhance Task-Oriented Dialogues

2021 Annual Conference of the North American Chapter of the Association for Computational Linguistics.

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Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging conversations. In this work, we propose to integrate both types of systems by Adding Chit-Chat to ENhance Task-ORiented dialogues (ACCENTOR), with the goal of making virtual assistant conversations more engaging and interactive. Specifically, we propose a Human <-> AI collaborative data collection approach for generating diverse chit-chat responses to augment task-oriented dialogues with minimal annotation effort. We then present our new chit-chat-based annotations to 23.8K dialogues from two popular task-oriented datasets (Schema-Guided Dialogue and MultiWOZ 2.1) and demonstrate their advantage over the originals via human evaluation. Lastly, we propose three new models for adding chit-chat to task-oriented dialogues, explicitly trained to predict user goals and to generate contextually relevant chit-chat responses. Automatic and human evaluations show that, compared with the state-of-the-art task-oriented baseline, our models can code-switch between task and chit-chat to be more engaging, interesting, knowledgeable, and humanlike, while maintaining competitive task performance.

technical paper

Recent pre-trained abstractive summarization systems have started to achieve credible performance, but a major barrier to their use in practice is their propensity to output summaries that are not faithful to the input and that contain factual errors. While a number of annotated datasets and statistical models for assessing factuality have been explored, there is no clear picture of what errors are most important to target or where current techniques are succeeding and failing. We explore both synthetic and human-labeled data sources for training models to identify factual errors in summarization, and study factuality at the word-, dependency-, and sentence-level. Our observations are threefold. First, exhibited factual errors differ significantly across datasets, and commonly-used training sets of simple synthetic errors do not reflect errors made on abstractive datasets like XSum. Second, human-labeled data with fine-grained annotations provides a more effective training signal than sentence-level annotations or synthetic data. Finally, we show that our best factuality detection model enables training of more factual XSum summarization models by allowing us to identify non-factual tokens in the training data.

Annotating and Modeling Fine-grained Factuality in Summarization

Abstractive conversation summarization has received much attention recently. However, these generated summaries often suffer from insufficient, redundant, or incorrect content, largely due to the unstructured and complex characteristics of human-human interactions. To this end, we propose to explicitly model the rich structures in conversations for more precise and accurate conversation summarization, by first incorporating discourse relations between utterances and action triples ("who-doing-what") in utterances through structured graphs to better encode conversations, and then designing a multi-granularity decoder to generate summaries by combining all levels of information. Experiments show that our proposed models outperform state-of-the-art methods and generalize well in other domains in terms of both automatic evaluations and human judgments. We have publicly released our code at https://github.com/GT-SALT/Structure-Aware-BART

Structure-Aware Abstractive Conversation Summarization via Discourse and Action Graphs

Named Entity Recognition (NER) remains difficult in real-world settings; current challenges include short texts (low context), emerging entities, and complex entities (e.g. movie names). Gazetteer features can help, but results have been mixed due to challenges with adding extra features, and a lack of realistic evaluation data. It has been shown that including gazetteer features can cause models to overuse

GEMNET: Effective Gated Gazetteer Representations for Recognizing Complex Entities in Low-context Input

Neural PCFGs have been proved effective in unsupervised constituency parsing. However, due to the high complexity of the inside algorithm, they cannot scale to a relatively large number of grammar symbols.

PCFGs Can Do Better: Inducing Probabilistic Context-Free Grammars with Many Symbols

We investigate video-aided grammar induction, which learns a constituency parser from both unlabeled text and its corresponding video. Existing methods of multi-modal grammar induction focus on learning syntactic grammars from text-image pairs, with promising results showing that the information from static images is useful in induction. However, videos provide even richer information, including not only static objects but also actions and state changes useful for inducing verb phrases.

Video-aided Unsupervised Grammar Induction

The development of neural networks and pretraining techniques has spawned many sentence-level tagging systems that achieved superior performance on typical benchmarks. However, a relatively less discussed topic is what if more context information is introduced into current top-scoring tagging systems. Although several existing works have attempted to shift tagging systems from sentence-level to document-level, there is still no consensus conclusion about when and why it works, which limits the applicability of the larger-context approach in tagging tasks. In this paper, instead of pursuing a state-of-the-art tagging system by architectural exploration, we focus on investigating when and why the larger-context training, as a general strategy, can work.

Larger-Context Tagging: When and Why Does It Work?

Universal dependencies (UD) is a framework for morphosyntactic annotation
of human language, which to date has been used to create treebanks for more
than 100 languages. In this article, we outline the linguistic theory of
the UD framework, which draws on a long tradition of typologically oriented
grammatical theories. Grammatical relations between words are centrally
used to explain how predicate--argument structures are encoded
morphosyntactically in different languages while morphological features and
part-of-speech classes give the properties of words. We argue that this
theory is a good basis for cross-linguistically consistent annotation of
typologically diverse languages in a way that supports computational
natural language understanding as well as broader linguistic studies.


Universal Dependencies

Evaluating the quality of responses generated by open-domain conversation systems is a challenging task. This is partly because there can be multiple appropriate responses to a given dialogue history. Reference-based metrics that rely on comparisons to a set of known correct responses often fail to account for this variety, and consequently correlate poorly with human judgment. To address this problem, researchers have investigated the possibility of assessing response quality without using a set of known correct responses. RUBER demonstrated that an automatic response evaluation model could be made using unsupervised learning for the next-utterance prediction (NUP) task. For the unsupervised learning of such model, we propose a method of manipulating a golden response to create a new negative response that is designed to be inappropriate within the context while maintaining high similarity with the original golden response. We find, from our experiments on English datasets, that using the negative samples generated by our method alongside random negative samples can increase the model’s correlation with human evaluations. The process of generating such negative samples is automated and does not rely on human annotation.

Generating Negative Samples by Manipulating Golden Responses for Unsupervised Learning of a Response Evaluation Model

Retrieval-based dialogue systems display an outstanding performance when pre-trained language models are used, which includes bidirectional encoder representations from transformers (BERT). During the multi-turn response selection, BERT focuses on training the relationship between the context with multiple utterances and the response. However, this method of training is insufficient when considering the relations between each utterance in the context. This leads to a problem of not completely understanding the context flow that is required to select a response.

Fine-grained Post-training for Improving Retrieval-based Dialogue Systems

Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots --

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