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Spoken language understanding, usually including intent detection and slot filling, is a

NAACL 2021

Spoken Language Understanding for Task-oriented Dialogue Systems with Augmented Memory Networks

2021 Annual Conference of the North American Chapter of the Association for Computational Linguistics.

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technical paper

The field of NLP has made substantial progress in building meaning representations.

On learning and representing social meaning in NLP: a sociolinguistic perspective

Natural language processing (NLP) applications are now more powerful and ubiquitous than ever before. With rapidly developing (neural) models and ever-more available data, current NLP models have access to more information than any human speaker during their life. Still, it would be hard to argue that NLP models have reached human-level capacity.

The Importance of Modeling Social Factors of Language: Theory and Practice

Preregistration refers to the practice of specifying what you are going to do, and what you expect to find in your study, before carrying out the study. This practice is increasingly common in medicine and psychology, but is rarely discussed in NLP. This paper discusses preregistration in more detail, explores how NLP researchers could preregister their work, and presents several preregistration questions for different kinds of studies. Finally, we argue in favour of registered reports, which could provide firmer grounds for slow science in NLP research. The goal of this paper is to elicit a discussion in the NLP community, which we hope to synthesise into a general NLP preregistration form in future research.

Preregistering NLP research

In this paper we apply self-knowledge distillation to text summarization which we argue can alleviate problems with maximum-likelihood training on single reference and noisy datasets. Instead of relying on one-hot annotation labels, our student summarization model is trained with guidance from a teacher which generates smoothed labels to help regularize training. Furthermore, to better model uncertainty during training, we introduce multiple noise signals for both teacher and student models. We demonstrate experimentally on three benchmarks that our framework boosts the performance of both pretrained and non-pretrained summarizers achieving state-of-the-art results.

Noisy Self-Knowledge Distillation for Text Summarization

Allowing users to interact with multidocument summarizers is a promising direction towards improving and customizing summary results. Different ideas for interactive

Extending Multi-Document Summarization Evaluation to the Interactive Setting

Models pretrained with self-supervised objectives on large text corpora achieve state-of-the-art performance on English text summarization tasks. However, these models are typically fine-tuned on hundreds of thousands of data points, an infeasible requirement when applying summarization to new, niche domains. In this work, we introduce a novel and generalizable method, called WikiTransfer, for fine-tuning pretrained models for summarization in an unsupervised, dataset-specific manner. WikiTransfer fine-tunes pretrained models on pseudo-summaries, produced from generic Wikipedia data, which contain characteristics of the target dataset, such as the length and level of abstraction of the desired summaries. WikiTransfer models achieve state-of-the-art, zero-shot abstractive summarization performance on the CNN-DailyMail dataset and demonstrate the effectiveness of our approach on three additional diverse datasets. These models are more robust to noisy data and also achieve better or comparable few-shot performance using 10 and 100 training examples when compared to few-shot transfer from other summarization datasets. To further boost performance, we employ data augmentation via round-trip translation as well as introduce a regularization term for improved few-shot transfer. To understand the role of dataset aspects in transfer performance and the quality of the resulting output summaries, we further study the effect of the components of our unsupervised fine-tuning data and analyze few-shot performance using both automatic and human evaluation.

Improving Zero and Few-Shot Abstractive Summarization with Intermediate Fine-tuning and Data Augmentation

Automatic abstractive summaries are found to often distort or fabricate facts in the article. This inconsistency between summary and original text has seriously impacted its applicability. We propose a fact-aware summarization model FASum to extract and integrate factual relations into the summary generation process via graph attention. We then design a factual corrector model FC to automatically correct factual errors from summaries generated by existing systems. Empirical results show that the fact-aware summarization can produce abstractive summaries with higher factual consistency compared with existing systems, and the correction model improves the factual consistency of given summaries via modifying only a few keywords.

Enhancing Factual Consistency of Abstractive Summarization

We present the Quantized Transformer (QT), an unsupervised system for extractive opinion summarization. QT is inspired by Vector- Quantized Variational Autoencoders, which we repurpose for popularity-driven summarization. It uses a clustering interpretation of the quantized space and a novel extraction algorithm to discover popular opinions among hundreds of reviews, a significant step towards opinion summarization of practical scope. In addition, QT enables controllable summarization without further training, by utilizing properties of the quantized space to extract aspect-specific summaries. We also make publicly available Space, a large-scale evaluation benchmark for opinion summarizers, comprising general and aspect-specific summaries for 50 hotels. Experiments demonstrate the promise of our approach, which is validated by human studies where judges showed clear preference for our method over competitive baselines.

Extractive Opinion Summarization in Quantized Transformer Spaces

Few-shot learning arises in important practical scenarios, such as when a natural language understanding system needs to learn new semantic labels for an emerging, resource-scarce domain. In this paper, we explore retrieval-based methods for intent classification and slot filling tasks in few-shot settings. Retrieval-based methods make predictions based on labeled examples in the retrieval index that are similar to the input, and thus can adapt to new domains simply by changing the index without having to retrain the model. However, it is nontrivial to apply such methods on tasks with a complex label space like slot filling. To this end, we propose a span-level retrieval method that learns similar contextualized representations for spans with the same label via a novel batch-softmax objective. At inference time, we use the labels of the retrieved spans to construct the final structure with the highest aggregated score. Our method outperforms previous systems in various few-shot settings on the CLINC and SNIPS benchmarks.

Few-shot Intent Classification and Slot Filling with Retrieved Examples

Ad hominem attacks are those that target some feature of a person's character instead of the position the person is maintaining. These attacks are harmful because they propagate implicit biases and diminish a person's credibility. Since dialogue systems respond directly to user input, it is important to study ad hominems in dialogue responses. To this end, we propose categories of ad hominems, compose an annotated dataset, and build a classifier to analyze human and dialogue system responses to English Twitter posts. We specifically compare responses to Twitter topics about marginalized communities (#BlackLivesMatter, #MeToo) versus other topics (#Vegan, #WFH), because the abusive language of ad hominems could further amplify the skew of power away from marginalized populations. Furthermore, we propose a constrained decoding technique that uses salient n-gram similarity as a soft constraint for top-k sampling to reduce the amount of ad hominems generated. Our results indicate that 1) responses from both humans and DialoGPT contain more ad hominems for discussions around marginalized communities, 2) different quantities of ad hominems in the training data can influence the likelihood of generating ad hominems, and 3) we can use constrained decoding techniques to reduce ad hominems in generated dialogue responses.

Spoken Language Understanding for Task-oriented Dialogue Systems with Augmented Memory Networks

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