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Anaphora and ellipses are two common phenomena in dialogues. Without resolving referring expressions and information omission, dialogue systems may fail to generate consistent and coherent responses. Traditionally, anaphora is resolved by coreference resolution and ellipses by query rewrite. In this work, we propose a novel joint learning framework of modeling coreference resolution and query rewriting for complex, multi-turn dialogue understanding. Given an ongoing dialogue between a user and a dialogue assistant, for the user query, our joint learning model first predicts coreference links between the query and the dialogue context, and then generates a self-contained rewritten user query. To evaluate our model, we annotate a dialogue based coreference resolution dataset, MuDoCo, with rewritten queries. Results show that the performance of query rewrite can be substantially boosted (+2.3% F1) with the aid of coreference modeling. Furthermore, our joint model outperforms the state-of-the-art coreference resolution model (+2% F1) on this dataset.


NAACL 2021

CREAD: Combined Resolution of Ellipses and Anaphora in Dialogues

2021 Annual Conference of the North American Chapter of the Association for Computational Linguistics.

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technical paper

The interest in offensive content identification in social media has grown substantially in recent years. Previous work has dealt mostly with post level annotations. However, identifying offensive spans is useful in many ways. To help coping with this important challenge, we present MUDES, a multilingual system to detect offensive spans in texts. MUDES features pre-trained models, a Python API for developers, and a user-friendly web-based interface. A detailed description of MUDES' components is presented in this paper.


MUDES: Multilingual Detection of Offensive Spans

We present the first multi-task learning model---named PhoNLP---for joint Vietnamese part-of-speech (POS) tagging, named entity recognition (NER) and dependency parsing. Experiments on Vietnamese benchmark datasets show that PhoNLP produces state-of-the-art results, outperforming a single-task learning approach that fine-tunes the pre-trained Vietnamese language model PhoBERT for each task independently. We publicly release PhoNLP as an open-source toolkit under the Apache License 2.0. Although we specify PhoNLP for Vietnamese, our PhoNLP training and evaluation command scripts in fact can directly work for other languages that have a pre-trained BERT-based language model and gold annotated corpora available for the three tasks of POS tagging, NER and dependency parsing. We hope that PhoNLP can serve as a strong baseline and useful toolkit for future NLP research and applications to not only Vietnamese but also the other languages. Our PhoNLP is available at https://github.com/VinAIResearch/PhoNLP.


PhoNLP: A joint multi-task learning model for Vietnamese part-of-speech tagging, named entity recognition and dependency parsing

In goal-oriented dialogue systems, users provide information through slot values to achieve specific goals. Practically, some combinations of slot values can be invalid according to external knowledge. For example, a combination of “cheese pizza” (a menu item) and “oreo cookies” (a topping) from an input utterance “Can I order a cheese pizza with oreo cookies on top?” exemplifies such invalid combinations according to the menu of a restaurant business. Traditional dialogue systems allow execution of validation rules as a post-processing step after slots have been filled which can lead to error accumulation. In this paper, we formalize knowledge-driven slot constraints and present a new task of constraint violation detection accompanied with benchmarking data. Then, we propose methods to integrate the external knowledge into the system and model constraint violation detection as an end-to-end classification task and compare it to the traditional rule-based pipeline approach. Experiments on two domains of the MultiDoGO dataset reveal challenges of constraint violation detection and sets the stage for future work and improvements.


Knowledge-Driven Slot Constraints for Goal-Oriented Dialogue Systems

Training dialogue agents requires a large number of interactions with users: agents have no idea about which responses are bad among a lengthy dialogue.
In this paper, we propose loop-clipping policy optimisation (LCPO) to eliminate useless responses. In experiments on Cambridge Restaurant Dialogue System, LCPO uses only 260 training dialogues to achieve 80% success rate, while PPO baseline requires 2160 dialogues. Besides, LCPO receives 3.7/5 scores in human evaluation where the agent interactively collects 100 real-user dialogues in the training phase.


Clipping Loops for Sample-Efficient Dialogue Policy Optimisation

Previous pre-neural work on structured prediction has produced very effective supervised clustering algorithms using linear classifiers, e.g., structured SVM or perceptron. However, these cannot exploit the representation learning ability of neural networks, which would make supervised clustering even more powerful, i.e., general clustering patterns can be learned automatically. In this paper, we design neural networks based on latent structured prediction loss and Transformer models to approach supervised clustering. 
We tested our methods on the task of automatically recreating categories of intents from publicly available question intent corpora. The results show that our approach delivers 95.65% of F1, outperforming the state of the art by 17.24%.



Supervised Neural Clustering via Latent Structured Output Learning: Application to Question Intents

Assessing an AI agent that can converse in human language and understand visual content is challenging. Generation metrics, such as BLEU scores favor correct syntax over semantics. Hence a discriminative approach is often used, where an agent ranks a set of candidate options. The mean reciprocal rank (MRR) metric evaluates the model performance by taking into account the rank of a single human-derived answer. This approach, however, raises a new challenge: the ambiguity and synonymy of answers, for instance, semantic equivalence (e.g., `yeah' and `yes'). To address this, the normalized discounted cumulative gain (NDCG) metric has been used to capture the relevance of all the correct answers via dense annotations. However, the NDCG metric favors the usually applicable uncertain answers such as `I don't know.' Crafting a model that excels on both MRR and NDCG metrics is challenging. Ideally, an AI agent should answer a human-like reply and validate the correctness of any answer. To address this issue, we describe a two-step non-parametric ranking approach that can merge strong MRR and NDCG models. Using our approach, we manage to keep most MRR state-of-the-art performance (70.41% vs. 71.24%) and the NDCG state-of-the-art performance (72.16% vs. 75.35%). Moreover, our approach won the recent Visual Dialog 2020 challenge. Source code is available at https://github.com/idansc/mrr-ndcg.


Ensemble of MRR and NDCG models for Visual Dialog

We propose ConVEx (Conversational Value Extractor), an efficient pretraining and fine-tuning neural approach for slot-labeling dialog tasks. Instead of relying on more general pretraining objectives from prior work (e.g., language modeling, response selection), ConVEx's pretraining objective, a novel pairwise cloze task using Reddit data, is well aligned with its intended usage on sequence labeling tasks. This enables learning domain-specific slot labelers by simply fine-tuning decoding layers of the pretrained general-purpose sequence labeling model, while the majority of the pretrained model's parameters are kept frozen. We report state-of-the-art performance of ConVEx across a range of diverse domains and data sets for dialog slot-labeling, with the largest gains in the most challenging, few-shot setups. We believe that ConVEx's reduced pretraining times (i.e., only 18 hours on 12 GPUs) and cost, along with its efficient fine-tuning and strong performance, promise wider portability and scalability for data-efficient sequence-labeling tasks in general.


{ConVEx}: Data-Efficient and Few-Shot Slot Labeling

We propose TuringAdvice, a new challenge task and dataset for language understanding models. Given a written situation that a real person is currently facing, a model must generate helpful advice in natural language. Our evaluation framework tests a fundamental aspect of human language understanding: our ability to use language to resolve open-ended situations by communicating with each other.

Empirical results show that today's models struggle at TuringAdvice, even multibillion parameter models finetuned on 600k in-domain training examples. The best model, a finetuned T5, writes advice that is at least as helpful as human-written advice in only 14% of cases; a much larger non-finetunable GPT3 model does even worse at 4%. This low performance reveals language understanding errors that are hard to spot outside of a generative setting, showing much room for progress. 


TuringAdvice: A Generative and Dynamic Evaluation of Language Use

Evaluation for many natural language understanding (NLU) tasks is broken: Unreliable and biased systems score so highly on standard benchmarks that there is little room for researchers who develop better systems to demonstrate their improvements. The recent trend to abandon IID benchmarks in favor of adversarially-constructed, out-of-distribution test sets ensures that current models will perform poorly, but ultimately only obscures the abilities that we want our benchmarks to measure. In this position paper, we lay out four criteria that we argue NLU benchmarks should meet. We argue most current benchmarks fail at these criteria, and that adversarial data collection does not meaningfully address the causes of these failures. Instead, restoring a healthy evaluation ecosystem will require significant progress in the design of benchmark datasets, the reliability with which they are annotated, their size, and the ways they handle social bias.


CREAD: Combined Resolution of Ellipses and Anaphora in Dialogues

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