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In goal-oriented dialogue systems, users provide information through slot values to achieve specific goals. Practically, some combinations of slot values can be invalid according to external knowledge. For example, a combination of “cheese pizza” (a menu item) and “oreo cookies” (a topping) from an input utterance “Can I order a cheese pizza with oreo cookies on top?” exemplifies such invalid combinations according to the menu of a restaurant business. Traditional dialogue systems allow execution of validation rules as a post-processing step after slots have been filled which can lead to error accumulation. In this paper, we formalize knowledge-driven slot constraints and present a new task of constraint violation detection accompanied with benchmarking data. Then, we propose methods to integrate the external knowledge into the system and model constraint violation detection as an end-to-end classification task and compare it to the traditional rule-based pipeline approach. Experiments on two domains of the MultiDoGO dataset reveal challenges of constraint violation detection and sets the stage for future work and improvements.


NAACL 2021

Knowledge-Driven Slot Constraints for Goal-Oriented Dialogue Systems

2021 Annual Conference of the North American Chapter of the Association for Computational Linguistics.

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technical paper

Despite impressive performance on standard benchmarks, natural language processing (NLP) models are often brittle when deployed in real-world systems. In this work, we identify challenges with evaluating NLP systems and propose a solution in the form of Robustness Gym (RG), a simple and extensible evaluation toolkit that unifies 4 standard evaluation paradigms: subpopulations, transformations, evaluation sets, and adversarial attacks. By providing a common platform for evaluation, RG enables practitioners to compare results from disparate evaluation paradigms with a single click, and to easily develop and share novel evaluation methods using a built-in set of abstractions. RG is under active development and we welcome feedback & contributions from the community.


Robustness Gym: Unifying the NLP Evaluation Landscape

We present EventPlus, a temporal event understanding pipeline that integrates various state-of-the-art event understanding components including event trigger and type detection, event argument detection, event duration and temporal relation extraction. Event information, especially event temporal knowledge, is a type of common sense knowledge that helps people understand how stories evolve and provides predictive hints for future events. EventPlus as the first comprehensive temporal event understanding pipeline provides a convenient tool for users to quickly obtain annotations about events and their temporal information for any user-provided document. Furthermore, we show EventPlus can be easily adapted to other domains (e.g., biomedical domain). We make EventPlus publicly available to facilitate event-related information extraction and downstream applications.


EventPlus: A Temporal Event Understanding Pipeline

The interest in offensive content identification in social media has grown substantially in recent years. Previous work has dealt mostly with post level annotations. However, identifying offensive spans is useful in many ways. To help coping with this important challenge, we present MUDES, a multilingual system to detect offensive spans in texts. MUDES features pre-trained models, a Python API for developers, and a user-friendly web-based interface. A detailed description of MUDES' components is presented in this paper.


MUDES: Multilingual Detection of Offensive Spans

We present the first multi-task learning model---named PhoNLP---for joint Vietnamese part-of-speech (POS) tagging, named entity recognition (NER) and dependency parsing. Experiments on Vietnamese benchmark datasets show that PhoNLP produces state-of-the-art results, outperforming a single-task learning approach that fine-tunes the pre-trained Vietnamese language model PhoBERT for each task independently. We publicly release PhoNLP as an open-source toolkit under the Apache License 2.0. Although we specify PhoNLP for Vietnamese, our PhoNLP training and evaluation command scripts in fact can directly work for other languages that have a pre-trained BERT-based language model and gold annotated corpora available for the three tasks of POS tagging, NER and dependency parsing. We hope that PhoNLP can serve as a strong baseline and useful toolkit for future NLP research and applications to not only Vietnamese but also the other languages. Our PhoNLP is available at https://github.com/VinAIResearch/PhoNLP.


PhoNLP: A joint multi-task learning model for Vietnamese part-of-speech tagging, named entity recognition and dependency parsing

This paper presents a production Semi-Supervised Learning (SSL) pipeline based on the student-teacher framework, which leverages millions of unlabeled examples to improve Natural Language Understanding (NLU) tasks. We investigate two questions related to the use of unlabeled data in the production SSL context: 1) how to select samples from a huge unlabeled data pool that are beneficial for SSL training, and 2) how do the selected data affect the performance of different state-of-the-art SSL techniques. We compare four widely used SSL techniques, Pseudo-Label (PL), Knowledge Distillation (KD), Virtual Adversarial Training (VAT), and Cross-View Training (CVT) in conjunction with two data selection methods including committee-based selection and submodular optimization-based selection. We further examine the benefits and drawbacks of these techniques when applied to intent classification (IC) and named entity recognition (NER) tasks in the English language using a public dataset (SNIPS) and real-world data from Amazon Alexa. To conclude we provide guidelines specifying when each of these methods might be beneficial to improve large-scale NLU systems.


Industry Scale Semi-Supervised Learning for Natural Language Understanding

In this paper, we present LaTeX-Numeric - a high-precision fully-automated scalable framework for extracting E-commerce numeric attributes from product text like product description. Most of the past work on attribute extraction is not scalable as they rely on manually curated training data, either with or without the use of active learning. We rely on distant supervision for training data generation, removing dependency on manual labels. One issue with distant supervision is that it leads to incomplete training annotation due to missing attribute values while matching. We propose a multi-task learning architecture to deal with missing labels in the training data, leading to F1 improvement of 9.2% for numeric attributes over single-task architecture. While multi-task architecture benefits both numeric and non-numeric attributes, we present automated techniques to further improve the numeric attributes extraction models. Numeric attributes require a list of units (or aliases) for better matching with distant supervision. We propose an automated algorithm for alias creation using product text and attribute values, leading to a 20.2% F1 improvement. Extensive experiments on real world dataset for 20 numeric attributes across 5 product categories and 3 English marketplaces show that LaTeX-numeric
achieves a high F1-score, without any manual intervention, making it suitable for practical applications. Finally, we show that the improvements are language-agnostic and LaTeX-Numeric achieves 13.9% F1 improvement for 3 Romance languages.


LATEX-Numeric: Language Agnostic Text Attribute Extraction for Numeric Attributes

**Read the paper on the folowing link:**

https://www.aclweb.org/anthology/2021.naacl-industry.37/

**Abstract:**



Label-Guided Learning for Item Categorization in e-Commerce

We propose TuringAdvice, a new challenge task and dataset for language understanding models. Given a written situation that a real person is currently facing, a model must generate helpful advice in natural language. Our evaluation framework tests a fundamental aspect of human language understanding: our ability to use language to resolve open-ended situations by communicating with each other.

Empirical results show that today's models struggle at TuringAdvice, even multibillion parameter models finetuned on 600k in-domain training examples. The best model, a finetuned T5, writes advice that is at least as helpful as human-written advice in only 14% of cases; a much larger non-finetunable GPT3 model does even worse at 4%. This low performance reveals language understanding errors that are hard to spot outside of a generative setting, showing much room for progress. 


TuringAdvice: A Generative and Dynamic Evaluation of Language Use

Evaluation for many natural language understanding (NLU) tasks is broken: Unreliable and biased systems score so highly on standard benchmarks that there is little room for researchers who develop better systems to demonstrate their improvements. The recent trend to abandon IID benchmarks in favor of adversarially-constructed, out-of-distribution test sets ensures that current models will perform poorly, but ultimately only obscures the abilities that we want our benchmarks to measure. In this position paper, we lay out four criteria that we argue NLU benchmarks should meet. We argue most current benchmarks fail at these criteria, and that adversarial data collection does not meaningfully address the causes of these failures. Instead, restoring a healthy evaluation ecosystem will require significant progress in the design of benchmark datasets, the reliability with which they are annotated, their size, and the ways they handle social bias.


Knowledge-Driven Slot Constraints for Goal-Oriented Dialogue Systems

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Robustness Gym: Unifying the NLP Evaluation Landscape

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PhoNLP: A joint multi-task learning model for Vietnamese part-of-speech tagging, named entity recognition and dependency parsing