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Web agents have shown great promise in performing many tasks on e-commerce websites. To assess their capabilities, several benchmarks have been introduced. However, current benchmarks in the e-commerce domain face two major problems. First, they primarily focus on product search tasks (e.g., &quot;Find an Apple Watch&quot;), failing to capture the broader range of functionalities offered by real-world e-commerce services such as Amazon, including account management and gift card operations. Second, existing benchmarks typically evaluate whether the agent completes the user query, but ignore the potential risks involved. In practice, web agents can make unintended changes that negatively impact the user’s account or status. For instance, an agent might purchase the wrong item, delete a saved address, or incorrectly configure an auto-reload setting. To address these gaps, we propose a new benchmark called Amazon-Bench. To generate user queries that cover a broad range of tasks, we propose a data generation pipeline that leverages webpage content and interactive elements (e.g., buttons, check boxes) to create diverse, functionality-grounded user queries covering tasks such as address management, wishlist management, and brand store following. To enhance agent evaluation, we propose an automated evaluation framework that assesses both the performance and safety of web agents. We systematically evaluate various agents, finding that current agents struggle with complex queries and pose safety risks. These results highlight the need for developing more robust and reliable web agents.

ACL 2026

A Functionality-Grounded Benchmark for Evaluating Web Agents in E-commerce Domains

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ACL 2024

The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

Web agents have shown great promise in performing many tasks on e-commerce websites. To assess their capabilities, several benchmarks have been introduced. However, current benchmarks in the e-commerce domain face two major problems. First, they primarily focus on product search tasks (e.g., "Find an Apple Watch"), failing to capture the broader range of functionalities offered by real-world e-commerce services such as Amazon, including account management and gift card operations. Second, existing benchmarks typically evaluate whether the agent completes the user query, but ignore the potential risks involved. In practice, web agents can make unintended changes that negatively impact the user’s account or status. For instance, an agent might purchase the wrong item, delete a saved address, or incorrectly configure an auto-reload setting. To address these gaps, we propose a new benchmark called Amazon-Bench. To generate user queries that cover a broad range of tasks, we propose a data generation pipeline that leverages webpage content and interactive elements (e.g., buttons, check boxes) to create diverse, functionality-grounded user queries covering tasks such as address management, wishlist management, and brand store following. To enhance agent evaluation, we propose an automated evaluation framework that assesses both the performance and safety of web agents. We systematically evaluate various agents, finding that current agents struggle with complex queries and pose safety risks. These results highlight the need for developing more robust and reliable web agents.

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To acquire instruction-following capabilities, large language models (LLMs) undergo instruction tuning, where they are trained on instruction-response pairs using next-token prediction (NTP). Efforts to improve instruction tuning often focus on higher-quality supervised fine-tuning (SFT) datasets, typically requiring data filtering with proprietary LLMs or human annotation. In this paper, we take a different approach by proposing SFTMix, a novel Mixup-based recipe that elevates LLM instruction tuning without relying on well-curated datasets. We observe that LLMs exhibit uneven confidence across the semantic representation space. We argue that examples with different confidence levels should play distinct roles in instruction tuning: Confident data is prone to overfitting, while unconfident data is harder to generalize. Based on this insight, SFTMix leverages training dynamics to identify examples with varying confidence levels. We then interpolate them to bridge the confidence gap and apply a Mixup-based regularization to support learning on these additional, interpolated examples. We demonstrate the effectiveness of SFTMix in both instruction-following and healthcare-specific SFT tasks, with consistent improvements across LLM families and SFT datasets of varying sizes and qualities. Extensive analyses across six directions highlight SFTMix's compatibility with data selection, adaptability to compute-constrained scenarios, and scalability to broader applications.

SFTMix: Elevating Language Model Instruction Tuning with Mixup Recipe

We present ChatR1, a reasoning framework based on reinforcement learning (RL) for conversational question answering (CQA). Reasoning plays an important role in CQA, where user intent evolves across dialogue turns, and utterances are often underspecified, requiring contextual interpretation, query reformulation, and dynamic coordination between retrieval and generation. Unlike static `rewrite, retrieve, and generate' pipelines, ChatR1 interleaves search and reasoning across turns, enabling exploratory and adaptive behaviors learned through RL. To address the challenge of sparse and delayed rewards in RL, we propose an intent-aware reward that provides turn-level feedback by aligning retrieval and reasoning with evolving user goals. ChatR1 demonstrates strong performance on both 3B and 7B model backbones, outperforming competitive models on five CQA datasets, measured by different metrics (F1, BERTScore, and LLM-as-judge). We include a diverse set of CQA datasets to cover topic shifts, evolving intents, mixed-initiative dialogues, and multi-document grounding, testing ChatR1's performance from various aspects. Ablation studies confirm the effectiveness of the intent-aware reward. Our analyses further reveal diverse reasoning trajectories and effective use of the search tool. ChatR1 also generalizes robustly across domains, demonstrating that RL-based reasoning enables more flexible and context-aware behavior than static CQA pipelines.

 ChatR1: Reinforcement Learning for Conversational Reasoning and Retrieval Augmented Question Answering

Evaluating the quality of LLM-generated reasoning traces in expert domains (e.g., law) is essential for ensuring credibility and explainability, yet remains challenging due to the inherent complexity of such reasoning tasks. We introduce LEGIT (LEGal Issue Trees), a novel large-scale (24K instances) expert-level legal reasoning dataset with an emphasis on reasoning trace evaluation. We convert court judgments into hierarchical trees of opposing parties' arguments and the court's conclusions, which serve as rubrics for evaluating the issue coverage and correctness of the reasoning traces. We verify the reliability of these rubrics via human expert annotations and comparison with coarse, less informative rubrics. Using the LEGIT dataset, we show that (1) LLMs' legal reasoning ability is seriously affected by both legal issue coverage and correctness, and that (2) retrieval-augmented generation (RAG) and RL with rubrics bring complementary benefits for legal reasoning abilities, where RAG improves overall reasoning capability, whereas RL improves correctness albeit with reduced coverage.

Evaluating Legal Reasoning Traces with Legal Issue Tree Rubrics

Safety alignment---training large language models (LLMs) to refuse harmful requests while remaining helpful---is critical for responsible deployment. Prior work established that safety behaviors are governed by low-rank structures, suggesting parameter-efficient fine-tuning (PEFT) should be well-suited for alignment. However, Low-Rank Adaptation (LoRA) consistently underperforms full fine-tuning and reinforcement learning on safety benchmarks. We attribute this gap to semantic entanglement: safety-relevant directions are intertwined with unrelated concepts due to polysemanticity, impeding implicit subspace identification. To address this, we propose SAILS (Safety Alignment via Interpretable Low-rank Subspace), which leverages Sparse Autoencoders (SAEs) to disentangle representations into monosemantic features, constructs an interpretable safety subspace from SAE decoder directions, and uses it to initialize LoRA adapters. Theoretically, we prove that SAE-based identification achieves arbitrarily small recovery error under monosemanticity assumptions, while direct identification suffers an irreducible error floor. Empirically, SAILS achieves up to 99.6% safety rates across multiple model families and scales, exceeding full fine-tuning and matching RLHF-based models, with only 0.2% of parameters updated and providing interpretability.

Interpretable Safety Alignment via SAE-Constructed Low-Rank Subspace Adaptation

Large Language Models (LLMs) suffer from order bias, where their performance is affected by the arrangement order of input elements. This unfairness limits the model's applications in scenarios such as in-context learning and Retrieval-Augmented Generation (RAG). Recent studies attempt to obtain optimal or suboptimal arrangements based on statistical results or using dataset-based search, but these methods increase inference overhead while leaving the model's inherent order bias unresolved. Other studies mitigate order sensitivity through supervised fine-tuning using augmented training sets with multiple order variants, but often at the cost of accuracy, trapping the model in consistent yet incorrect hallucinations. In this paper, we propose \textbf{D}ual \textbf{G}roup \textbf{A}dvantage \textbf{O}ptimization (\textbf{DGAO}), which aims to improve model accuracy and order stability simultaneously. DGAO calculates and balances intra-group relative accuracy advantage and inter-group relative stability advantage, rewarding the policy model for generating order-stable and correct outputs while penalizing order-sensitive or incorrect responses. This marks the first time reinforcement learning has been used to mitigate LLMs' order sensitivity. We also propose two new metrics, Consistency Rate and Overconfidence Rate, to reveal the pseudo-stability of previous methods and guide more comprehensive evaluation. Extensive experiments demonstrate that DGAO achieves superior order fairness while improving performance on RAG, mathematical reasoning, and classification tasks. Our code is available at: \url{https://anonymous.4open.science/r/DGAO-A481/}

Towards Order Fairness: Mitigating LLMs Order Sensitivity through Dual Group Advantage Optimization

User simulation is increasingly vital to develop and evaluate recommender systems (RSs). While Large Language Models (LLMs) offer promising avenues to simulate user behavior, they often struggle with the absence of specific task alignment required for RSs and the efficiency demands of large-scale simulation. A vast yet underutilized resource for enhancing this alignment is the extensive user feedback inherent in RSs, but leveraging it is challenging due to its ambiguity, noise and massive volume, which hinders efficient preference alignment. To overcome these hurdles, we introduce a novel data construction framework that leverages user feedback in RSs with advanced LLM capabilities to generate high-quality simulation data. Our framework unfolds in two key phases: (1) using LLMs to generate decision-making processes as explanatory rationales on simulation samples, thereby reducing ambiguity; and (2) data distillation based on uncertainty estimation and behavior sampling to efficiently filter the most informative, denoised samples. Accordingly, we fine-tune lightweight LLMs, as user simulators, using such high-quality dataset with corresponding decision-making processes. Extensive experiments confirm that our framework significantly boosts the alignment with human preferences and the in-domain reasoning capabilities of the fine-tuned LLMs, providing more insightful and interpretable signals for RS interaction. We believe our work, together with publicly available developed framework, high-quality mixed-domain dataset, and fine-tuned LLM checkpoints, will advance the RS community and offer valuable insights for broader human-centric AI research. Our code is available at https://github.com/Joinn99/UserMirrorer.

Mirroring Users: Towards Building Preference-aligned User Simulator with User Feedback in Recommendation

In many real-world applications, such as medical insurance, many regulations exist that define how data should comply with certain standards. Auditors typically use these regulations to identify anomalies in tabular data. However, existing tabular anomaly detection methods often focus on detecting anomalies based on data distribution without considering regulatory compliance. In this paper, we introduce a new task, Regulation-guided Tabular Anomaly Detection, which leverages regulations to detect anomalies in tabular data. We also developed three new datasets for this task. To address this task, we present RegValidator, a training-free method that integrates data validation with large language models (LLMs) for detecting anomalies. In this process, the LLMs generate ideas for anomaly detection from a regulation perspective, while the data validation validates these ideas from a data distribution perspective. This process can be framed as a Budgeted Maximum Coverage problem, which can be solved by a constant-factor approximation algorithm with provable guarantees. Empirical results on the new datasets demonstrate that our method outperforms existing baselines. A field experiment in a commercial health insurance company also reveals the practical value of our method. Our code is available at https://github.com/hnu-vis/RegValidator.

Integrating Data Validation with Large Language Models for Regulation-Guided Tabular Anomaly Detection

Despite recent progress in LLMs for text style transfer, most existing methods rely on costly task-specific training and offer limited control over separating stylistic modification from content preservation. We propose Diff4TST, a diffusion-based language model that formulates text style transfer as an explicit copy-and-edit process. Built upon masked diffusion language models, Diff4TST introduces a style-aware noise schedule that selectively perturbs stylistic tokens while preserving content-bearing tokens during supervised fine-tuning.
At inference time, we further introduce a generate-then-refine strategy that iteratively improves style compliance via gradient-based token re-masking, without reinforcement learning or external reward models. Extensive experiments on both fine-grained and polarity-based benchmarks show that Diff4TST achieves substantially improved style accuracy and controllability while maintaining strong content preservation and fluency. These results suggest diffusion-based language models as a principled and effective alternative to autoregressive pipelines for text style transfer.

Diff4TST: Masked Diffusion Language Model for Text Style Transfer

Vision-language model (VLM) based web agents demonstrate impressive autonomous GUI interaction but remain vulnerable to deceptive interface elements. Existing approaches either detect deception without task integration or document attacks without proposing defenses. We formalize deception-aware web agent defense and propose DUDE (Deceptive UI Detector & Evaluator), a two-stage framework combining hybrid-reward learning with asymmetric penalties and experience summarization to distill failure patterns into transferable guidance. We introduce RUC (Real UI Clickboxes), a benchmark of 1,407 scenarios spanning four domains and deception categories. Experiments show DUDE reduces deception susceptibility by 53.8% while maintaining task performance, establishing an effective foundation for robust web agent deployment.

Don't Click That: Teaching Web Agents to Resist Deceptive Interfaces

Equipping Large Language Models (LLMs) with pedagogical tutoring capabilities holds significant promise for education. Existing approaches simulate tutor behaviors or preferences and use them to prompt or fine-tune LLMs for dialogue tutoring. However, such methods often fail to sustain high-quality pedagogical conversations that provide explicit stepwise scaffolding and adapt to learners' evolving cognitive states. To address this, we propose ScaffoldLM, a planning-guided tutoring framework with an assessment-driven memory for multi-turn math dialogue tutoring. ScaffoldLM first generates a stepwise pedagogical plan from solution steps, which serves as a stable backbone for explicit scaffolding. During tutoring, the tutoring memory is updated by an assessment-driven control loop that infers the learner’s cognitive state, evaluates whether the current step target is met, and adaptively selects tutoring actions. The plan, step-level progress, inferred learner states, and dialogue history are maintained in memory to support coherent multi-turn guidance. Experiments on multi-turn math tutoring benchmarks demonstrate that ScaffoldLM substantially improves pedagogical tutoring quality over strong baselines. Code is publicly available at https://github.com/BNU-ERC-ITEA/ScaffoldLM.

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