China

Predicting the user’s shopping intent is a crucial 
task in e-commerce. In particular determining 
the product category, which the user wants to 
shop, is essential for delivering relevant search 
results and website navigation options. 
Existing query classification models are reported to have excellent predictive performance
on the single-intent queries (e.g. ‘running 
shoes’), but there is only little research on predicting multiple-intents for a broad query (e.g.
‘running gear’). Although the training data 
for broad query classification can be easily obtained, the evaluation of multi-label categorization remains challenging, as the set of true labels for multi-intent queries is subjective and 
ambiguous. 


In this work we propose an automatic method 
of creating the evaluation data for multi-label e-
commerce query classification. We reduce the 
ambiguity of the annotations by blending the 
label assessment from three different sources: 
user click data, query-item relevance and LLM 
judgments.

EMNLP 2025

FABRIC: Fully-Automated Broad Intent Categorization in E-commerce

e-commerce query understanding

evaluation datasets

multi-label classification

### Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Message from the General Chair: 
*It is my great pleasure and honor to welcome you to the 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025), held in beautiful Vienna, Austria, from July 27 to August 1, 2025. ACL2025continues our field’s tradition of excellence in scholarship, innovation, and inclusivity, and I am deeply grateful to the many volunteers who have worked tirelessly to bring this event to life.* 
[Read more](https://drive.google.com/file/d/1GI_hvOpjswAuYdUTromfeDiPpCcqidwg/view?usp=sharing)

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ACL 2025

Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

poster

## Welcome!
"I am excited to welcome you to this year’s edition of the Conference on Empirical Methods in Natural Language Processing! Importantly, it marks the 30th edition of EMNLP. With over 8,000 submissions, more than 3,000 accepted papers, and thousands of attendees, we have come a long way from that first
workshop, which had 14 accepted papers. As the field looks ahead, Suzhou is the fitting location for celebrating this milestone: rooted in a long literary tradition, yet modern and forward-looking, and home to a large share of the NLP community." 

*Message from the General Chair, Dirk Hovy*

Celebrate 30 Years of EMNLP! 
EMNLP 2025 will be held in Suzhou, China from November 5th to November 9th, 2025.

We present a scalable large language model (LLM)-based system that combines aspect-based sentiment analysis (ABSA) with guided summarization to generate concise and interpretable product review summaries. Our approach first extracts and consolidates aspect–sentiment pairs from individual reviews, selects the most frequent aspects for each product, and samples representative reviews accordingly. These are used to construct structured prompts that guide the LLM to produce summaries grounded in actual customer feedback. We demonstrate the real-world effectiveness of our system through a large-scale online A/B test. Furthermore, we describe our real-time deployment strategy and release a dataset of 8 million anonymized customer reviews covering 97000 products, including extracted aspects and generated summaries, to support future research in aspect-guided review summarization.

End-to-End Aspect-Guided Review Summarization at Scale

The growing volume of daily disclosed software vulnerabilities imposes significant pressure on security analysts, extending the time needed for analysis - an essential step for accurate risk prioritization.
Meanwhile, the time between disclosure and exploitation is reducing, becoming shorter than the analysis time and increasing the window of opportunity for attackers.
This study explores leveraging Large Language Models (LLMs) for automating vulnerability risk score prediction using the industrial CVSS standard.
From our analysis across different data availability scenarios, LLMs can effectively complement supervised baselines in data-scarce settings. In the absence of any annotated data, such as during the transition to new versions of the standard, LLMs are the only viable approach, highlighting their value in improving vulnerability management.
We make the source code of AutoCVSS public.

AutoCVSS: Assessing the Performance of LLMs for Automated Software Vulnerability Scoring

In real world translation scenarios, terminology is rarely one-to-one. Instead, multiple valid translations may appear in a terminology dictionary, but correctness of a translation depends on corporate style guides and context. This can be challenging for neural machine translation (NMT) systems. Luckily, in a corporate context, many examples of human post-edits of valid but incorrect terminology exist. The goal of this work is to learn how to disambiguate our terminology based on these corrections. Our approach is based on preference optimization for knowledge editing, using the term post-edit as the knowledge to be preferred. While previous work had to rely on unambiguous translation dictionaries to set hard constraints during decoding, or to add soft constraints in the input, our framework requires neither one-to-one dictionaries nor human intervention at decoding time. We report results on English-German post-edited data and find that the optimal combination of supervised fine-tuning and preference-optimization yields statistically significant improvements in term accuracy over a strong NMT baseline without significant losses in COMET score. 
Additionally, we release test sets from our post-edited data and terminology dictionary.

Learning to Translate Ambiguous Terminology by Preference Optimization on Post-Edits

Retrieval-Augmented Generation (RAG) is a core approach for enhancing Large Language Models (LLMs), where the effectiveness of the retriever largely determines the overall response quality of RAG systems. Retrievers encompass a multitude of hyperparameters that significantly impact performance outcomes and demonstrate sensitivity to specific applications. Nevertheless, hyperparameter optimization entails prohibitively high computational expenses. Existing evaluation methods suffer from either prohibitive costs or disconnection from domain-specific scenarios. This paper proposes SEARA (Subset sampling Evaluation for Automatic Retriever Assessment), which addresses evaluation data challenges through subset sampling techniques and achieves robust automated retriever evaluation by minimal retrieval facts extraction and comprehensive retrieval metrics. Based on real user queries, this method enables fully automated retriever evaluation at low cost, thereby obtaining optimal retriever for specific business scenarios. We validate our method across classic RAG applications in rednote, including knowledge-based Q&A system and retrieval-based travel assistant, successfully obtaining scenario-specific optimal retrievers.

SEARA: An Automated Approach for Obtaining Optimal Retrievers

Task-Oriented Dialogue (TOD) systems have become increasingly important for real-world applications, yet existing frameworks face significant challenges in handling unstructured information, providing multilingual support, and engaging proactively. We propose SMART (Scalable Multilingual Approach for a Robust TOD System), a novel TOD framework that effectively addresses these limitations. SMART combines traditional pipeline elements with modern agent-based approaches, featuring a simplified dialogue state, intelligent clarification mechanisms, and a unified natural language generation component that eliminates response redundancy. Through comprehensive evaluation on troubleshooting and medical domains, we demonstrate that SMART outperforms baseline systems across key metrics. The system's modular approach enables efficient scaling to new languages, as demonstrated through Spanish and Arabic languages. Integration of SMART in an e-commerce store resulted in reduction in product return rates, highlighting its industry impact. Our results establish SMART as an effective approach for building robust, scalable TOD systems that meet real-world requirements.

SMART: Scalable Multilingual Approach for a Robust TOD System

This paper presents lessons learned from implementing Machine Translation (MT) systems in the context of a global medical technology company. We describe system challenges, legal and security considerations, and the critical role of human-in-the-loop validation for quality assurance and responsible deployment. Furthermore, based on an experiment involving over 11,000 ranked translations, we report reviewer preferences for outputs from small and large language models under various prompting configurations, using a domain-specific dataset spanning five language pairs.

Experience report: Implementing Machine Translation in a Regulated Industry

Enterprises, public organizations, and localization providers increasingly rely on Document-level Machine Translation (DocMT) to process contracts, reports, manuals, and multimedia transcripts across languages. However, existing MT systems often struggle to handle discourse-level phenomena such as pronoun resolution, lexical cohesion, and ellipsis, resulting in inconsistent or incoherent translations. We propose **GRAFT**, a modular graph-based DocMT framework that leverages Large Language Model (LLM) agents to segment documents into discourse units, infer inter-discourse dependencies, extract structured memory, and generate context-aware translations. GRAFT transforms documents into directed acyclic graphs (DAGs) to explicitly model translation flow and discourse structure. Experiments across eight language directions and six domains show GRAFT outperforms commercial systems (e.g., textttGoogle Translate) and closed LLMs (e.g., textttGPT-4) by an average of textbf2.8 d-BLEU, and improves terminology consistency and discourse handling. GRAFT supports deployment with open-source LLMs (e.g., LLaMA, Qwen), making it cost-effective and privacy-preserving. These results position GRAFT as a robust solution for scalable, document-level translation in real-world applications.

GRAFT: A Graph-based Flow-aware Agentic Framework for Document-level Machine Translation

Human fact-checking is too slow to meet current demands, making automatic fact-checking system an essential alternative. Evaluating such systems is challenging as existing benchmark datasets either suffer from leakage or evidence incompleteness. This limits the realism of current evaluations. We present textbfPoliti-Fact-Only (PFO), a 5-class benchmark dataset of 2,982 political claims from politifact.com, where all post-claim analysis and annotator cues have been removed manually from evidence article. After filtration, evidence contains information available prior to the claim’s verification. By evaluating PFO, we see an average performance drop of textbf11.39\% in terms of macro-f1 compared to PFO's unfiltered version. Based on the identified challenges of the existing LLM-based fact-checking system, we propose textbfRAV (Recon-Answer-Verify), an agentic framework with three agents, it iteratively generates and answers sub-questions to verify different aspects of the claim before finally generating the label. Unlike prior literature, we worked on reducing the follow-up question complexity by leveraging two 2 types of structured questions, which either validate a fact or inquire about a fact. RAV generalizes across both domains and label granularities, outperforming state-of-the-art methods by textbf57.5\% on PFO textit(political, 5-class) and by textbf3.05\% on the widely used HOVER dataset textit(encyclopedic, 2-class).

Recon, Answer, Verify: Agents in Search of Truth

Large language models (LLMs) have achieved overwhelming success but require massive storage and computational resources to support the generative inference. Post-training quantization (PTQ) is a promising approach to reduce memory usage, latency and energy consumption of the deployment of LLMs. However, the presence of outliers makes most existing PTQ methods dedicated to dynamic quantization, which turns out hardware-unfriendly and often leads to large quantization errors in static scenarios. To address the above limitations, we introduce a Static Hierarchical Mix-precision Quantization method (SHMQ), which enables near-lossless and hardware-friendly compression of LLMs. Theoretically, our proposed SHMQ quantifies both inter-layer and intra-layer sensitivity through unified derivations involving Hessian. Specifically, SHMQ conducts a systematic precision allocation strategy, which seamlessly integrates coarse-grained inter-layer and fine-grained intra-layer static mix-precision quantization. Furthermore, the permutation procedure, which reorders sensitive channels and insensitive channels that share similar distribution, is leveraged to mitigate static quantization error. Our proposed SHMQ achieves 75.58\% on zero-shot reasoning tasks in W4.8A8 Qwen2.5-7B-Instruct, narrowing the accuracy gap to merely 0.13\% while yielding averaged 2.86times practical speedup.

Beyond Dynamic Quantization: An Efficient Static Hierarchical Mix-precision Framework for Near-Lossless LLM Compression

We assess whether AI systems can credibly evaluate investment risk appetite—a task that must be thoroughly validated before automation. Our analysis was conducted on proprietary systems (GPT, Claude, Gemini) and open-weight models (LLaMA, DeepSeek, Mistral), using carefully curated user profiles that reflect real users with varying attributes such as country and gender. As a result, the models exhibit significant variance in score distributions when user attributes—such as country or gender—that should not influence risk computation are changed. For example, GPT-4o assigns higher risk scores to Nigerian and Indonesian profiles. While some models align closely with expected scores in the low- and mid-risk ranges, none maintain consistent scores across regions and demographics, thereby violating AI and finance regulations.

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