Thailand

In proactive dialogue, the challenge lies not just in generating responses but in steering conversations toward predetermined goals, a task where Large Language Models (LLMs) typically struggle due to their reactive nature. Traditional approaches to enhance dialogue planning in LLMs, ranging from elaborate prompt engineering to the integration of policy networks, either face efficiency issues or deliver suboptimal performance. Inspired by the dual-process theory in psychology, which identifies two distinct modes of thinking—intuitive (fast) and analytical (slow), we propose the Dual-Process Dialogue Planning (DPDP) framework. DPDP embodies this theory through two complementary planning systems: an instinctive policy model for familiar contexts and a deliberative Monte Carlo Tree Search (MCTS) mechanism for complex, novel scenarios. This dual strategy is further coupled with a novel two-stage training regimen: offline Reinforcement Learning for robust initial policy model formation followed by MCTS-enhanced on-the-fly learning, which ensures a dynamic balance between efficiency and strategic depth. Our empirical evaluations across diverse dialogue tasks affirm DPDP&#39;s superiority in achieving both high-quality dialogues and operational efficiency, outpacing existing methods.

ACL 2024

Planning Like Human: A Dual-process Framework for Dialogue Planning

dual-process theory

proactive dialogue

dialogue policy planning

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
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ACL 2023

The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing.

In proactive dialogue, the challenge lies not just in generating responses but in steering conversations toward predetermined goals, a task where Large Language Models (LLMs) typically struggle due to their reactive nature. Traditional approaches to enhance dialogue planning in LLMs, ranging from elaborate prompt engineering to the integration of policy networks, either face efficiency issues or deliver suboptimal performance. Inspired by the dual-process theory in psychology, which identifies two distinct modes of thinking—intuitive (fast) and analytical (slow), we propose the Dual-Process Dialogue Planning (DPDP) framework. DPDP embodies this theory through two complementary planning systems: an instinctive policy model for familiar contexts and a deliberative Monte Carlo Tree Search (MCTS) mechanism for complex, novel scenarios. This dual strategy is further coupled with a novel two-stage training regimen: offline Reinforcement Learning for robust initial policy model formation followed by MCTS-enhanced on-the-fly learning, which ensures a dynamic balance between efficiency and strategic depth. Our empirical evaluations across diverse dialogue tasks affirm DPDP's superiority in achieving both high-quality dialogues and operational efficiency, outpacing existing methods.

poster

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The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. Our Virtual Poster Sessions will take place online Thursday, August 22, 2024.

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The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

Recent work on dialogue-based collaborative plan acquisition (CPA) has suggested that Theory of Mind (ToM) modelling can improve missing knowledge prediction in settings with asymmetric skill-sets and knowledge. Although ToM was claimed to be important for effective collaboration, its real impact on this novel task remains under-explored. By representing plans as graphs and by exploiting task-specific constraints we show that, as performance on CPA nearly doubles when predicting one's own missing knowledge, the improvements due to ToM modelling diminish. This phenomenon persists even when evaluating existing baseline methods. To better understand the relevance of ToM for CPA, we report a principled performance comparison of models with and without ToM features. Results across different models and ablations consistently suggest that learned ToM features are indeed more likely to reflect latent patterns in the data with no perceivable link to ToM. This finding calls for a deeper understanding of the role of ToM in CPA and beyond, as well as new methods for modelling and evaluating mental states in computational collaborative agents.

Limits of Theory of Mind Modelling in Dialogue-Based Collaborative Plan Acquisition

In response to the escalating demand for digital human representations, progress has been made in the generation of realistic human gestures from given speeches. Despite the remarkable achievements of recent research, the generation process frequently includes unintended, meaningless, or non-realistic gestures. To address this challenge, we propose a gesture translation paradigm, GesTran, which leverages large language models (LLMs) to deepen the understanding of the connection between speech and gesture and sequentially generates human gestures by interpreting gestures as a unique form of body language. The primary stage of the proposed framework employs a transformer-based auto-encoder network to encode human gestures into discrete symbols. Following this, the subsequent stage utilizes a pre-trained LLM to decipher the relationship between speech and gesture, translating the speech into gesture by interpreting the gesture as unique language tokens within the LLM. Our method has demonstrated state-of-the-art performance improvement through extensive and impartial experiments conducted on public TED and TED-Expressive datasets.

LLM Knows Body Language, Too: Translating Speech Voices into Human Gestures

Spoken language understanding (SLU) inevitably suffers from error propagation from automatic speech recognition (ASR) in actual scenarios. Some recent works attempt to alleviate this issue through contrastive learning. However, they (1) sample negative pairs incorrectly in pre-training; (2) only focus on implicit metric learning while neglecting explicit erroneous predictions; (3) treat manual and ASR transcripts indiscriminately. In this paper, we propose a novel framework termed $\textbf{PCAD}$, which can calibrate bias and errors and achieve adaptive-balanced decoupling training. Specifically, PCAD utilizes a prototype-based loss to aggregate label and prediction priors and calibrate bias and error-prone semantics for better inter-class discrimination and intra-class consistency. We theoretically analyze the effect of this loss on robustness enhancement. Further, we leverage a teacher-student model for asymmetric decoupling training between different transcripts and formulate a novel gradient-sensitive exponential moving averaging (GS-EMA) algorithm for adaptive balance of accuracy and robustness. Experiments on three datasets show that PCAD significantly outperforms existing approaches and achieves new state-of-the-art performance.

PCAD: Towards ASR-Robust Spoken Language Understanding via Prototype Calibration and Asymmetric Decoupling

Search-based dialog models typically re-encode the dialog history at every turn, incurring high cost.
Curved Contrastive Learning, a representation learning method that encodes relative distances between utterances into the embedding space via a bi-encoder, has recently shown promising results for dialog modeling at far superior efficiency.
While high efficiency is achieved through independently encoding utterances, this ignores the importance of contextualization. 
To overcome this issue, this study introduces triple-encoders, which efficiently compute distributed utterance mixtures from these independently encoded utterances through a novel hebbian inspired co-occurrence learning objective in a self-organizing manner, without using any weights, i.e., merely through local interactions. Empirically, we find that triple-encoders lead to a substantial improvement over bi-encoders, and even to better zero-shot generalization than single-vector representation models without requiring re-encoding. Our code (https://github.com/UKPLab/acl2024-triple-encoders) and model (https://huggingface.co/UKPLab/triple-encoders-dailydialog) are publicly available.

Triple-Encoders: Representations That Fire Together, Wire Together

Large Language Models (LLMs) exhibit robust problem-solving capabilities for diverse tasks. However, most LLM-based agents are designed as specific task solvers with sophisticated prompt engineering, rather than agents capable of learning and evolving through interactions. These task solvers necessitate manually crafted prompts to inform task rules and regulate LLM behaviors, inherently incapacitating to address complex dynamic scenarios e.g., large interactive games. In light of this, we propose Agent-Pro: an LLM-based Agent with Policy-level Reflection and Optimization that can learn a wealth of expertise from interactive experiences and progressively elevate its behavioral policy. Specifically, it involves a dynamic belief generation and reflection process for policy evolution. Rather than action-level reflection, Agent-Pro iteratively reflects on past trajectories and beliefs, "fine-tuning" its irrational beliefs for a better policy. Moreover, a depth-first search is employed for policy optimization, ensuring continual enhancement in policy payoffs. Agent-Pro is evaluated across two games: Blackjack and Texas Hold’em, outperforming vanilla LLM and specialized models. Our results show Agent-Pro can learn and evolve in complex and dynamic scenes, which also benefits numerous LLM-based applications.

Agent-Pro: Learning to Evolve via Policy-Level Reflection and Optimization

Software development is a complex task that necessitates cooperation among multiple members with diverse skills. Numerous studies used deep learning to improve specific phases in a waterfall model, such as design, coding, and testing. However, the deep learning model in each phase requires unique designs, leading to technical inconsistencies across various phases, which results in a fragmented and ineffective development process. In this paper, we introduce ChatDev, a chat-powered software development framework in which specialized agents driven by large language models (LLMs) are guided in what to communicate (via chat chain) and how to communicate (via communicative dehallucination). These agents actively contribute to the design, coding, and testing phases through unified language-based communication, with solutions derived from their multi-turn dialogues. We found their utilization of natural language is advantageous for system design, and communicating in programming language proves helpful in debugging. This paradigm demonstrates how linguistic communication facilitates multi-agent collaboration, establishing language as a unifying bridge for autonomous task-solving among LLM agents. The code and data are available at https://github.com/OpenBMB/ChatDev.

ChatDev: Communicative Agents for Software Development

Zero-shot dialogue state tracking (DST) seeks to enable dialogue systems to transition to unfamiliar domains without manual annotation or extensive retraining. Prior research has approached this objective by embedding prompts into language models (LMs). Common methodologies include integrating prompts at the input layer or introducing learnable variables at each transformer layer. Nonetheless, each strategy exhibits inherent limitations. Prompts integrated at the input layer risk underutilization, with their impact potentially diminishing across successive transformer layers. Conversely, the addition of learnable variables to each layer can complicate the training process and increase inference latency. To tackle the issues mentioned above, this paper proposes Dual Low-Rank Adaptation (DualLoRA), a plug-and-play architecture designed for zero-shot DST. DualLoRA incorporates two distinct Low-Rank Adaptation (LoRA) components, targeting both dialogue context processing and prompt optimization, to ensure the comprehensive influence of prompts throughout the transformer model layers. This is achieved without incurring additional inference latency, showcasing an efficient integration into existing architectures. Through rigorous evaluation on the MultiWOZ and SGD datasets, DualLoRA demonstrates notable improvements across multiple domains, outperforming traditional baseline methods in zero-shot settings.

Zero-Shot Cross-Domain Dialogue State Tracking via Dual Low-Rank Adaptation

The evaluation of summary quality encompasses diverse dimensions such as consistency, coherence, relevance, and fluency. However, existing summarization methods often target a specific dimension, facing challenges in generating well-balanced summaries across multiple dimensions. In this paper, we propose multi-objective reinforcement learning tailored to generate balanced summaries across all four dimensions. We introduce two multi-dimensional optimization (MDO) strategies for adaptive learning: 1) MDO_min, rewarding the current lowest dimension score, and 2) MDO_pro, optimizing multiple dimensions similar to multi-task learning, resolves conflicting gradients across dimensions through gradient projection. Unlike prior ROUGE-based rewards relying on reference summaries, we use a QA-based reward model that aligns with human preferences. Further, we discover the capability to regulate the length of summaries by adjusting the discount factor, seeking the generation of concise yet informative summaries that encapsulate crucial points. Our approach achieved substantial performance gains compared to baseline models on representative summarization datasets, particularly in the overlooked dimensions.

Multi-Dimensional Optimization for Text Summarization via Reinforcement Learning

Emotional Support Conversation (ESC) is a task aimed at alleviating individuals' emotional distress through daily conversation. Given its inherent complexity and non-intuitive nature, ESConv dataset incorporates support strategies to facilitate the generation of appropriate responses. Recently, despite the remarkable conversational ability of large language models (LLMs), previous studies have suggested that they often struggle with providing useful emotional support. Hence, this work initially analyzes the results of LLMs on ESConv, revealing challenges in selecting the correct strategy and a notable preference for a specific strategy. Motivated by these, we explore the impact of the inherent preference in LLMs on providing emotional support, and consequently, we observe that exhibiting high preference for specific strategies hinders effective emotional support, aggravating its robustness in predicting the appropriate strategy. Moreover, we conduct a methodological study to offer insights into the necessary approaches for LLMs to serve as proficient emotional supporters. Our findings emphasize that (1) low preference for specific strategies hinders the progress of emotional support, (2) external assistance helps reduce preference bias, and (3) existing LLMs alone cannot become good emotional supporters. These insights suggest promising avenues for future research to enhance the emotional intelligence of LLMs.

Can Large Language Models be Good Emotional Supporter? Mitigating Preference Bias on Emotional Support Conversation

Large language models (LLMs) have exhibited remarkable performance in various natural language processing tasks. Techniques like instruction tuning have effectively enhanced the proficiency of LLMs in the downstream task of machine translation. However, the existing approaches fail to yield satisfactory translation outputs that match the quality of supervised neural machine translation (NMT) systems. One plausible explanation for this discrepancy is that the straightforward prompts employed in these methodologies are unable to fully exploit the acquired instruction-following capabilities. To this end, we propose the $\textbf{TasTe}$ framework, which stands for translating through self-reflection. The self-reflection process includes two stages of inference. In the first stage, LLMs are instructed to generate preliminary translations and conduct self-assessments on these translations simultaneously. In the second stage, LLMs are tasked to refine these preliminary translations according to the evaluation results. The evaluation results in four language directions on the WMT22 benchmark reveal the effectiveness of our approach compared to existing methods. Our work presents a promising approach to unleash the potential of LLMs and enhance their capabilities in MT. The codes and datasets are open-sourced at https://github.com/YutongWang1216/ReflectionLLMMT.

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Limits of Theory of Mind Modelling in Dialogue-Based Collaborative Plan Acquisition

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